• Ensure holistic view of the customer experience at business segment level, develop the value proposition for the segment and all products channels via design sessions • Deep understanding of our customer through research and analysis related to customer loyalty, understand the competition, customer insights, best practices and benchmarks• Create customer experience improvement plans basis VOCs/ NPS and influence implementation of key initiatives to improve results and drive customer… Show more • Ensure holistic view of the customer experience at business segment level, develop the value proposition for the segment and all products channels via design sessions • Deep understanding of our customer through research and analysis related to customer loyalty, understand the competition, customer insights, best practices and benchmarks• Create customer experience improvement plans basis VOCs/ NPS and influence implementation of key initiatives to improve results and drive customer loyalty• Conducts NPS survey and ensure detractor, passive and promoter feedback is analyzed and feedback is given to respective stakeholders. Show less

Me and my 4 teammates were asked to design, develop and expand the company's lubricant business in Industrial areas of Jaipur, namely Vishwakarma Industries Association (VKIA), Jhotwara, Kanakpura.

Using Hi-tech imported machinery from France and Norway, blast process is carried out to extract the uranium ore from the mines which is then processed in the mill section to make it a yellow cake which is in turn sent to hyderabad hard water plant for further processing.

Producing coal using the Continuous Miner technology in this board and pillar type mines. We have Caterpillar make CM30 which can cut coal upto 30 tonnes/min, two ram cars of 20 tonnes capacity, one utility vehicle of 10 tonne capacity, feeder and breaker and J.H Fletcher two boom roof bolter. All these machines are maintained by my team of 45 maintainance technicians in a 24*7 environment working in 8 hours shift each.