- Developed a comprehensive knowledge management flowchart for leadership for EnCompass LLC, visually representing the organization’s current knowledge flow. Delivered a presentation to key stakeholders, offering strategic recommendations for enhancing knowledge management, addressing knowledge gaps, and improving the creation, storage, and dissemination of critical information.-Planned and executed a full-day learning community session on the concept "Good Trouble: Tapping into the Power of Disruption within Organizations" for 88 attendees, including faculty, students, and local organizational leaders. This comprehensive planning involved content creation, logistics, and leveraging event planning skills. Additionally, facilitated interactive activities to foster engagement and autonomy within the learning space.- Conducted interviews with department members at the Waco Fire Department, utilizing thematic coding to identify key themes, and developed and co-facilitated an Appreciative Inquiry Summit centered around the four pillars of the Appreciative Inquiry process. Delivered a comprehensive report to the interim chief and deputy chiefs, which included key findings, thematic analyses, the current state of the department, sample mission, vision, and values statements, a sample leadership philosophy statement, and recommendations for enhancing morale, improving the employee experience, and bridging the gap between employees and leadership.

- Managed and coordinated logistics for 250 virtual and in-person learning and development courses for 8,000 employees- Developed project plans, ensuring the successful delivery of learning programs within scope and schedule- Analyzed performance metrics and the effectiveness of training programs rendered from facilitation of focus groups, learning needs assessments, course evaluations, and drafting complex training reports- Managed day-to-day administration of Cornerstone and Workday learning management systems to support training enrollment, user accounts, and permissions- Configured and customized Workday Learning to meet the needs of learners and training and development team members- Spearheaded process improvement initiatives for Workday Learning, developing comprehensive SOP guidelines that optimized the end user-user experience- Designed training development curricula to identify top training needs that aligned with enterprise learning strategy and strategic business priorities through collaboration with instructional designers, external vendor partners, and subject matter experts - Led a change management initiative to successfully transition employees back to in-person training sessions after the pandemic- Developed comprehensive objective-based learning journeys for aspiring leaders, middle management, and senior directors, fostering continuous improvement within the leadership pipeline- Served as project lead in providing administrative and learning management system support for 1,815 leaders for the Leading Edge project- Facilitated weekly briefings for the Senior Director of Learning and Leadership Development and stakeholders to present project status updates- Triaged tickets through ServiceNow to troubleshoot technical and learning management system support needs, escalating issues appropriately and resolving LMS issues to ensure uninterrupted learning and development activities

- Served as Co-Chair of the Fairfax County Emerging Leaders Program, overseeing the development of curriculum content- Delivered monthly presentations and trainings on leadership development skills to 50 aspiring leaders- Facilitated monthly debriefs for small groups, assigning reflective tasks to encourage the application of newly acquired knowledge to their current roles

- Collaborated with senior leadership to implement a change management initiative focused on unconscious bias and trial preparation guidelines, resulting in the enhancement of attorney-client relations- Tracked racial and socioeconomic disparities in Fairfax County’s criminal justice system for the Measures for Justice initiative- Facilitated office-wide trainings on the Motion for Justice curriculum aimed to discuss racial disparities in the criminal justice system and prosecutor decision making- Effectively coordinated multiple projects with overlapping deadlines while successfully preparing 120 court cases a week for four attorneys- Notarized lab sheets and other legal forms for law enforcement officers- Tracked body camera footage uploaded to evidence.com from law enforcement officers

- Provided solutions to Litigation Support Specialist to improve workflows and relay technical issues and concerns based on analysis- Processed email and File Transfer Protocol (FTP) productions within 2-hour deadline for the U.S Securities Exchange Commission- Supported the physical reception of evidence within a 24-hour deadline for the U.S Securities Exchange Commission- Maintained a 98% accuracy rate for all productions processed through the Centralized Production Unit- Performed data entry for legal documents using the Evidence Tracking System- Assigned bates schemes to legal evidence in preparation for trial - Detected encrypted files and decode using applicable encryption software- Examined and process native file formats and CSV loads- Utilized word processing skills with Microsoft Suite Products to record, edit, store, retrieve and revise correspondence, reports, and statistical data- Used redaction and data analysis to maintain data integrity- Evaluated and provide recommendations on how to enhance litigation production process- Diagnosed, troubleshoot, and resolve a range of software, hardware, and connectivity issues

- Documented and coded key language from legacy liability claims documents into a centralized database, utilizing Microsoft Access and Microsoft SQL Server to process up to 200 documents daily- Created and led interactive learning and development presentation on learning styles for 60 employees- Created a culture of collaboration and teamwork to encourage engagement and improve employee satisfaction- Facilitated presentations on legacy liability complaint processing to all new hire consultants- Collaborated with executives and support activities associated with organizational design, team effectiveness, employee engagement, and strategic communications- Identified and analyzed where workforce gaps existed in the areas that include, but are not limited to recruitment, retention, professional development, knowledge transfer and succession planning- Reviewed litigation claims reports and discusses results with team, consultants, clients, and attorneys- Managed coordination and delivery of new employee training- Developed reference guides and job aids to be utilized by new analysts for training- Spokesperson for the Analyst team in reference to company development plan to track employee progress within their position