Akela Dawson Email & Phone Number

Colorado Springs, Colorado Area

Highly successful customer-facing assistant manager, leading sales of fashion merchandise and delivering outstanding customer service and support.Proven Success & Impact:• Strategize visual layouts, product display to contribute to increase retail advertising and branding efforts.• Coordinate, maintain and allocate inventory items for efficient retail operations.• Manage cash collection and cash flow with perfect financial accuracy.• Continuous coaching, training and development of staff at all levels.

Colorado Springs, Colorado Area

Highly successful customer-facing part time key holder, leading sales of fashion merchandise and delivering outstanding customer service.Proven Success & Impact:• Strategize visual layouts, product display to contribute to increase retail advertising and branding efforts.• Advance product lines and sales with optimized strategies and tactics.• Coordinate, maintain and allocate inventory items for efficient retail operations.• Manage cash collection and cash flow with perfect financial accuracy.

Colorado Springs, Colorado

Successful customer-facing sales associate, delivering outstanding customer service.Proven Success & Impact:• Assist shoppers with specialty fashion choices based on current needs to deliver an exceptional shopping experience.• Manage cash collection and cash flow with perfect financial accuracy.

Colorado Springs, Colorado

Responsible for daily administrative duties, including operations reporting, client billing, talent payroll, onboarding new talent, and terminations. Managed two direct reports who were responsible for four contracted accounts. Additionally served as a program coordinator for five to six contracted accounts, instructing and allocating, methodologies, tasks, requirements, deliverables, and overall project success strategies.Proven Success & Impact:• Served as primary contact for account managers and directors of all talent issues involving payroll, new hires and terminations. Also served as the escalation POC for back office team.• Routinely audited direct reports of billing, payroll and on/off boarding practices to ensure compliance standards were consistently met.• Collaboratively contributed to key talent development and performance management initiatives.• Managed talent payroll operations, including weekly reviews, validations and documentation of additional hours and any exception hours to allocate bonus payouts and expenses.• Produced monthly client billing management and operations, maintaining all billing records and details for each account in highly technical databases.• Utilized technical proficiency of Gmail, Google Drive, MSInvoice, Fieldglass, Infomart, eScreen, Truescreen to successfully fulfill daily operations.

Colorado Springs, Colorado

Directed daily client site call center business operations and fraud prevention verification services. Supported the daily work of a high performing team through coaching, mentorship, and career growth management. Managed staff coordination and payroll, as well as tracked productivity and conducted performance reviews.Proven Success & Impact:• Call center services led to the saving of over $1 million dollars in client revenue through the identification of fraudulent order activity in retail home office store operations.• Reviewed existing policies, procedures and processes and update as needed to meet client expectations.• Performed and reviewed quality audits for phone calls to ensure consistent and outstanding service.

Colorado Springs, Colorado

Managed day-to-day operations for a large non-call center client site, which supported more than 18 employees. Services included processing insurance first notice of loss documents for commercial auto, general liability and workers’ compensation claims. Proven Success & Impact:• Reviewed existing policies, procedures and processes and update as needed to meet client expectations.• Facilitated internal and external department collaboration to ensure quality standards were exceeded.• Analyzed organizational and staff performance, implementing process improvements as needed.• Conducted HR related matters, from new hire training through to disciplinary and corrective action.

Colorado Springs, Colorado

Led a team of 9-10 non-call agents, processing first notice of loss documents for general liability and workers’ compensation claims. Provided general floor support, queue management and assist with claims processing.Proven Success & Impact:• Accountable for operations coordination and staff allocation, as well as scope creep, risk management and technical strategy.

Colorado Springs, Colorado

Responsible for quickly and accurately entering first notice of loss non-call documents into client tool to create claims for general liability and workers’ compensation.Proven Success & Impact:• Consistently recognized as the top overall performer for the team, month over month.

Colorado Springs, Colorado

Responsible for assigning newly completed claims to an appropriate level adjuster based on multiple criteria. Proven Success & Impact:• Delivered operations with high attention to detail, ensuring full accuracy and procedural compliance.

Colorado Springs, Colorado

Responsible for quickly and accurately entering first notice of loss claims for commercial business lines including workers’ compensation, general liability and handling general inquiry requests through non-call channels and phone calls.Proven Success & Impact:• Recognized as the top overall team performer and was recruited as a dedicated claims processor for multiple accounts for special handling to ensure client satisfaction.

El Paso, Texas

• Responsible for taking inbound phone calls from prospective customers looking to learn more about the promotions and services offered by Dish Network. • Conducted general customer service calls that were routed to our department in error, implementing the correct course of action. • Attended and answered to phone support, proven to make decisions in a quick and transparent manner.

Giessen, Germany

• Served as the primary caretaker for my toddler child.• Responsible for maintaining all aspects of the household including appearance and finances.

Colorado Springs, Colorado

• Served as a liaison to various internal and external constituencies including HR and IT.• Responsible for taking incoming phone calls for general customer care inquires including billing support, customer complaints as well as basic technical support/troubleshooting.• Attended and answered phone support, proven to make decisions in a quick and transparent manner.

Bachelor Of Science - Bs, Business Management

Hs Diploma

Business Management Studies