Akela Dawson Email & Phone Number

Colorado Springs, Colorado Area

• Highly successful customer-facing assistant manager, leading sales of fashion merchandise and delivering outstanding customer service and support.Proven Success & Impact:
• Strategize visual layouts, product display to contribute to increase retail advertising and branding efforts.
• Coordinate, maintain and allocate inventory items for efficient retail operations.
• Manage cash collection and cash flow with perfect financial accuracy.
• Continuous coaching, training and development of staff at all levels.

Colorado Springs, Colorado Area

• Highly successful customer-facing part time key holder, leading sales of fashion merchandise and delivering outstanding customer service.Proven Success & Impact:
• Strategize visual layouts, product display to contribute to increase retail advertising and branding efforts.
• Advance product lines and sales with optimized strategies and tactics.
• Coordinate, maintain and allocate inventory items for efficient retail operations.
• Manage cash collection and cash flow with perfect financial accuracy.

Colorado Springs, Colorado

• Successful customer-facing sales associate, delivering outstanding customer service.Proven Success & Impact:
• Assist shoppers with specialty fashion choices based on current needs to deliver an exceptional shopping experience.
• Manage cash collection and cash flow with perfect financial accuracy.

Colorado Springs, Colorado

• Responsible for daily administrative duties, including operations reporting, client billing, talent payroll, onboarding new talent, and terminations. Managed two direct reports who were responsible for four contracted.
• Served as primary contact for account managers and directors of all talent issues involving payroll, new hires and terminations. Also served as the escalation POC for back office team.
• Routinely audited direct reports of billing, payroll and on/off boarding practices to ensure compliance standards were consistently met.
• Collaboratively contributed to key talent development and performance management initiatives.
• Managed talent payroll operations, including weekly reviews, validations and documentation of additional hours and any exception hours to allocate bonus payouts and expenses.
• Produced monthly client billing management and operations, maintaining all billing records and details for each account in highly technical databases.

Colorado Springs, Colorado

• Directed daily client site call center business operations and fraud prevention verification services. Supported the daily work of a high performing team through coaching, mentorship, and career growth management..
• Call center services led to the saving of over $1 million dollars in client revenue through the identification of fraudulent order activity in retail home office store operations.
• Reviewed existing policies, procedures and processes and update as needed to meet client expectations.
• Performed and reviewed quality audits for phone calls to ensure consistent and outstanding service.

Colorado Springs, Colorado

• Managed day-to-day operations for a large non-call center client site, which supported more than 18 employees. Services included processing insurance first notice of loss documents for commercial auto, general.
• Reviewed existing policies, procedures and processes and update as needed to meet client expectations.
• Facilitated internal and external department collaboration to ensure quality standards were exceeded.
• Analyzed organizational and staff performance, implementing process improvements as needed.
• Conducted HR related matters, from new hire training through to disciplinary and corrective action.

Colorado Springs, Colorado

• Led a team of 9-10 non-call agents, processing first notice of loss documents for general liability and workers’ compensation claims. Provided general floor support, queue management and assist with claims.
• Accountable for operations coordination and staff allocation, as well as scope creep, risk management and technical strategy.

Colorado Springs, Colorado

• Responsible for quickly and accurately entering first notice of loss non-call documents into client tool to create claims for general liability and workers’ compensation.Proven Success & Impact:
• Consistently recognized as the top overall performer for the team, month over month.

Colorado Springs, Colorado

• Responsible for assigning newly completed claims to an appropriate level adjuster based on multiple criteria. Proven Success & Impact:
• Delivered operations with high attention to detail, ensuring full accuracy and procedural compliance.

Colorado Springs, Colorado

• Responsible for quickly and accurately entering first notice of loss claims for commercial business lines including workers’ compensation, general liability and handling general inquiry requests through non-call.
• Recognized as the top overall team performer and was recruited as a dedicated claims processor for multiple accounts for special handling to ensure client satisfaction.

El Paso, Texas

• Responsible for taking inbound phone calls from prospective customers looking to learn more about the promotions and services offered by Dish Network.
• Conducted general customer service calls that were routed to our department in error, implementing the correct course of action.
• Attended and answered to phone support, proven to make decisions in a quick and transparent manner.

Giessen, Germany

• Served as the primary caretaker for my toddler child.
• Responsible for maintaining all aspects of the household including appearance and finances.

Colorado Springs, Colorado

• Served as a liaison to various internal and external constituencies including HR and IT.
• Responsible for taking incoming phone calls for general customer care inquires including billing support, customer complaints as well as basic technical support/troubleshooting.
• Attended and answered phone support, proven to make decisions in a quick and transparent manner.

Bachelor Of Science - Bs, Business Management

Hs Diploma

Business Management Studies