Serve as product owner and collaborate with internal and external partners to develop innovative solutions to help agents better service customers. Develop business requirements, use cases/user stories and test plans; perform user acceptance testing and launch verification for new products and/or enhancements. Collaborate with global team representatives and stakeholders as required to understand, clarify and convey business processes, system needs, constraints, issues and opportunities.

Oversaw technical work related to four Brand websites – Ford Credit US/Canada and Lincoln AFS US/Canada. Participated in the strategic creation and translation of the product road map into manageable product features in the backlog. Prioritized business and technical requirements using Agile and iterative software development practices. Removed impediments for the team to ensure timely execution of deployments and deliverables. Experiment with product features to improve website experience using A/B testing and consumer feedback. Influence product decisions using data from experimentation, consumer feedback and behavior. Nurtured ongoing relationships with vendors and stakeholders, and work to minimize issues.

Define strategies, plans and communications that enable the business of IT to deliver services. Build strong relationships with business partners and senior executives. Apply a change management approach to transition employees and teams from a current state to the desired state. Develop and execute an internal learning strategy. Coordinate culture refresh initiatives.

Assisted in-market consumers over the telephone to evaluate vehicle wants and needs by using investigative questions and discussing vehicles in a fun and exciting way. 1800CARSHOW is a leader in the digital automotive marketing space, by identifying "in-market" car shoppers and "hand raisers," and advancing them toward a sale.

Led project management initiatives simultaneously for 16 projects across 7 states through effective communication, strong organizational habits, and appropriate prioritization of work with limited direction. Served as a brand ambassador by promoting organizational values to a constituent base of over 200,000 women. Provided analysis and recommendations based on the business objectives of each project, and directed the solution implementations using internal functioning areas. Engaged with department leaders and volunteers to ensure client compliance with the national organization’s values and strategic priorities. Created multi-page, audit reports in Microsoft Word that defined action items, strategic plans and resources. Coached client leadership on brand management and reputation, through recruiting strategy, strategic messaging, communications plans, and event planning. Managed and analyzed data using Microsoft Excel to quickly and accurately assess information collected against desired metrics. Produced presentations by summarizing complex concepts into consumable content using Microsoft PowerPoint. Generated digital marketing and editorial content using HootSuite attract and recruit applicants for the organization on Facebook, Instagram, Twitter and the organization’s blog, using targeted marketing messaging (Instagram - @axocc; Facebook - Alpha Chi Omega Chapter Consultants) Alpha Chi Omega Fraternity is a nationwide women's organization striving to develop student leaders. For more than 50 years consultants have been working to ensure that Alpha Chi Omega is carrying out its mission; providing a transferrable, transformational experience and developing our members as real, strong women.

Supported general office functions of the Associate Vice President for Student Affairs and Vice President Enrollment and Student Services, including monitoring incoming phone and email communication, constituent relations, file management and inventory management. Analyzed prospective student recruitment data and synthesized information to optimize mass communication recruitment efforts.

Corresponded with artists and local businesses about events, and acted as a liaison between the two to streamline communication and troubleshoot problems as they occurred; increased Art Battle event participation by 300% through recruitment efforts. Monitored social media activity and updated accounts in real-time to promote Art Reach of Mid-Michigan events; increased followers through active use of social media account including: Facebook, Twitter, and Instagram. Collaborated with the marketing coordinator in brainstorming, design, and distribution of marketing materials to increase visibility and event recognition.