Pleased to announce my promotion to Marketing Manager, Digital Marketing & Acquisition. Looking forward to my next chapter at HSBC.

I am excited to embark on the next stage of my career as Digital Marketing Manager at HSBC Expat and HSBC Channel Islands & Isle of Man.

I am proud of the achievements made as online development manager at Voisins Department Store. Following the initial review and planning to determine the best strategy, in 2014 we launched a new e-commerce website fully integrated with the in-store stock system. Representing an array of high end brands meant adhering to stringent brand guidelines. Working directly with these brands, ensuring, once online approval was secured, that their brand values and online sales criteria… Show more I am proud of the achievements made as online development manager at Voisins Department Store. Following the initial review and planning to determine the best strategy, in 2014 we launched a new e-commerce website fully integrated with the in-store stock system. Representing an array of high end brands meant adhering to stringent brand guidelines. Working directly with these brands, ensuring, once online approval was secured, that their brand values and online sales criteria are adhered to alongside the sufficient brand adjacencies.My expertise in web development complimented a valuable collaboration with the website development agency. Overcoming technical challenges we continued to push the features and user experience of our website since launch.I setup detailed procedures for data input via the CRM and CMS. Also implementing procedures for the fulfilment process including delivery and returns policies from cost, timescales, packaging, labelling, processing and systems related despatch.Social media and digital channels accelerate towards the visual therefore using my photography and video production skills added a welcome variety to the role. Analysing social media trends, website analytics and other data metrics became an increasing challenge. Investigating solutions for analysing an increasing amount of data, understand customers and forming new techniques to improve engagement. As part of a technology drive in the business, I performed training to staff and oversaw the roll out of tablet devices across the store to improve internal communications, customer service and driving social media content. Omni-channel retail is the future and Voisins in 2015 were the first retailer in the Channel Island to trial Beacons. Meanwhile we continued to look at new ways technology can enhance the overall customer experience in-store and across multiple channels – these include digital signage and a touchscreen store directory. Show less

As times change I began working closer and regularly with a group of designers and developers. Therefore a new approach was needed and Design Understood as a concept began around 2009 and became a registered business in Jersey in 2011, serving Jersey and mainland UK.Design Understood provides professional brand design and website development. The flagship service is the bespoke Content Management System, which in 2012 a new, modular based, version was released meaning it can be easily… Show more As times change I began working closer and regularly with a group of designers and developers. Therefore a new approach was needed and Design Understood as a concept began around 2009 and became a registered business in Jersey in 2011, serving Jersey and mainland UK.Design Understood provides professional brand design and website development. The flagship service is the bespoke Content Management System, which in 2012 a new, modular based, version was released meaning it can be easily be extended. The frontend is driven by a powerful template system and there are many sections including promotion management and news systems. This all means more control for our clients and the friendly icon based design ensures ease of use throughout. For clients who want a familiar interface with the freedom of internal or 3rd party future web development, or if a bespoke solution isn't suitable to requirements/budget. We supply open source cms development including Wordpress, Magento and Joomla.The CMS is just a part of the overall service on offer. With a continued focus on branding, strong design, user experience and functionality. The manner with which I approach and manage projects is very efficient and follows a stringent 'form follows function' workflow. Design Understood provide the supporting services of web; Social Media management, Email Marketing and SEO. My skill set with Design Understood expands into jQuery and AJAX. These languages bring feature rich, animated and interactive content to users across all browser/platforms. Increasingly important with the limitations of Flash on handheld devices. My coding involves customising existing plug-in solutions and coding my own from scratch. In addition, the latest features in CSS3 are becoming common place and the onward goal is to explore HTML5 and responsive website design further. Show less

Freelance projects began directly after graduating and soon established Graphic Allies as a trusted service provider for several businesses in South Yorkshire. Personal development included building skills in client liaison, pricing, quoting and project management. The leading services provided by Graphic Allies were multimedia based; Flash animation, interactive presentations which merged into occasional video & DVD projects but mostly into website design and build. Other… Show more Freelance projects began directly after graduating and soon established Graphic Allies as a trusted service provider for several businesses in South Yorkshire. Personal development included building skills in client liaison, pricing, quoting and project management. The leading services provided by Graphic Allies were multimedia based; Flash animation, interactive presentations which merged into occasional video & DVD projects but mostly into website design and build. Other services focused on graphic design; logos, flyers, posters, stationary. All of these services I provided myself, only outsourcing for services such as print or photograpy work. My reach expanded over time to provide for UK and international clients. With the ongoing demand for websites I found my career leading further more in this direction and I began getting heavily involved in standards compliant XHTML and CSS2.0 which soon progressed onto server side scripting in ASP and PHP.When expansion became necessery I gradually worked more alongside other freelancers, mostly designers and I progressed further into the programming side of website development. This process also included numerous work placements in design agencies in Sheffield. Show less