Amanda Keyes Email & Phone Number

Jefferson, NJ, US

Radnor, PA, US

Menlo Park, CA, US

New York, NY, US

• Joined as Network/System Engineer III, classified as GWIM Private; higher level of security due to the ability to access specific software with financial data. Currently manage over 4,000 workstations which consist of.
• Plan and deploy operating systems, software application packages, and infrastructure upgrades needed to desktops, laptops, virtual machines, and tablets.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Deploy Application Packages using CA DSM Explorer Software Delivery Manager, CM Software Distribution (SCCM) and configuration of applications on devices.
• Deploy enterprise software such as Wealth Management Workstation (WMW+) on various devices in specified testing environments.
• Managed and deployed virtual footprints including CHP and ESX management as well as metadata through MetaDB Administration along with Active Directory.

New York, NY, US

• General knowledge of system administration along with quickly learning the network topology of the GWIM systems. Consistently demonstrated the ability to manage, coordinate, and organize data to assist in developments.
• Initial user point of contact for troubleshooting hardware, operating systems, network configurations and software.
• Deploy and troubleshoot software packages with CA DSM Explorer for failures.

Charlotte, NC, US

• Performed diagnostics and troubleshooting of system issues for users on workstations, laptops and personal technology devices running Windows, Apply and Android operating systems as well as BlackBerry smart phones
• Single point of contact for all users to report problems and assist to raise service requests
• Provided first level technical and IT support to users for troubleshooting problems with software and accessibility
• Clearly documented customer issue history and issue resolution within call tracking application
• Collaborated with other IT teams as needed to determine and resolve issues

Jersey City, NJ, US

• Assisted with completion of all aspects of Branch proof including vaults, ATM machines, and scanning of daily check batches
• Accountable on sales and cross selling to determine how to best fulfill customer’s banking needs
• Posted night, day, and mail deposits, payments and requests received in mail on a daily basis
• Designated trainer for new employees banking procedures and policies
• Assisted customers with their banking needs; cashed checks, disbursed monies after verifying signatures, endorsements, and member account balances

• Assisted with completion of all aspects of Branch proof including vaults, ATM machines, and scanning of daily check batches
• Accountable on sales and cross selling to determine how to best fulfill customer’s banking needs
• Posted night, day, and mail deposits, payments and requests received in mail on a daily basis
• Designated trainer for new employees banking procedures and policies
• Assisted customers with their banking needs; cashed checks, disbursed monies after verifying signatures, endorsements, and member account balances

• Communicated with multiple insurance agencies in regards to motor vehicle inspections and motor vehicle estimates due to damages
• Scheduled customer appointments for inspections and estimates by appraisers
• Constructed letters of invoicing, past due notices, and status updates of inspectors duties

• Entered transaction data into computer, issued computer-generated receipts to member
• Received cash and checks for deposit, verified accounts, and examined checks for endorsement

Associate Of Science (A.S.) Business Administration, Business Administration, Management And Operations

Diploma, Human Resources

Associate Of Science (A.S.), Business Administration And Management, General