Focused, results-oriented leader with over 14 years of experience in progressively responsible positions. Skilled at creating a customer-centric culture. Communicates effectively to align team to attain company goals, and exhibits team-spirited leadership. Partners with internal and external stakeholders to energize and maximize teams, leaders and supplier performances to reduce costs by leveraging people, processes and technology resources. Innovates and re-engineers work-streams to retain the customer, enhance their experience, and grow the business, strengthening the company. Plans, mobilizes and delivers time-bound, repeatable business results for new and long-standing chain and national accounts in diverse industries. Proficient coordinating with supply-chain and freight/logistics. •Client-facing project manager, key customer success partner in managing national accounts•Built and maintained national account relationships, managed simultaneously multiple projects, up to 150-locations and 30 crews at any one time•Negotiated products and services, cutting supply-chain costs and sustaining 38% margins •Controlled project budgets, issuing and receiving all purchase orders, monitoring costs and reducing loss; defined project hours and forecasted project release dates; managed outbound NAFTA, SED, Proforma and Commercial Invoices, Packing Lists, Tariffs, and BOL•Ensured on-time and on-budget product and service delivery, by coordinating with manufacturing vendors and installation teams keeping abreast of potential process and communication breakdowns; tracked and updated status and conveyed key information•Partnered with executives, national account managers, operations leaders, suppliers, customer service teams and technician/logistics crews to attain 100% satisfaction vision•Championed automation and optimization of technology, substantially contributed to the design of new technologies and migrated others (Fieldpoint and SAP to ASTEA)