Andrea Frederick Email & Phone Number

Mentor, Ohio, United States

MC Group | ICON was rebranded as Stratus in September 2020.

MC Group | ICON was rebranded as Stratus in September 2020.

Solutions for Food Service Design, Commercial Equipment, Janitorial & Chemical Supplies.• Project Coordinator of food service design projects from designer rendering to installation; working effectively with contractors, engineers, sales, executives and other support departments; establishes and maintains accounts; prepares purchase orders; and reconciles billing. The main contact for clients, suppliers and diverse teams; responds to a high-volume of emails, calls and meetings; travels to client and vendor’s sites for training, install punch lists and customer relations• Prepares accurate quotes in AutoQuotes system; researching quote items; negotiates extra discounts from vendors; ensures timeliness of quote; establishes spreadsheets, tracks and follows up on the status of quotes and orders; imports or enters sales orders for processing after layout stage• Coordinates shipments and deliveries with vendors, carriers, installers and customers; coordinates equipment removal/installations with contract installers; resolves warranty and equipment issues

Twinsburg, Oh

Cutting Edge Lighting is a start-up company looking to gain a foothold in the electrical and lighting service industry. •Act as SME in the functionality and implementation of Fieldpoint software for mobile fieldservice management to streamline field service operations; quote, schedule, dispatch andinvoice to facilitate project management• Leverage customer-centricity to influence the redesign of the company’s website;contributing to content development and functionality to improve customer experienceand brand-communication

Garfeld Heights, Oh

Division of Stanley Black & Decker, Stanley Access Technologies is the largest and mostexpansive installation, service and support network in North America for automated doors.•Oversaw service dispatch operations and team of 18 service technicians, direct and remote,and dispatcher for an average daily service volume of 150 locations; drove productivity andcustomer satisfaction to maximize branch revenue, innovated workflows and toolsmanaging to the not to exceed quote.•Meet or exceed region service goals (KPI) including: incoming business, service delivery, margin rates, inventory etc. •Exceeded regional site KPIs, climbed from #22 of 22 to rank at #3, over a two-year period•Turned around service delivery, business volume, grew margins, and managed inventory •Drove productivity by consistency of analysis and developed process improvements•Managed and grew preventative maintenance service contracts•Increased revenue and customer satisfaction by auditing service tickets prior to billing •Participate actively and support all initiatives such as hiring, training and mentoring service technicians in order to drive efficiency.•Scheduled, ordered parts, submitted quotes, and updated portal as back-up dispatcher•Reviewed and approved leave requests and authorized timecards for 39 employees

Brecksville, Oh

Innovative hi-tech, critical function products, systems, and service engineering company, $2.4 billion in annual sales and 8,600 employees worldwide. Pressure relief valve division for the oil and gas industry.• Acted upon customer service requests and inquiries as the dedicated technical support, point-of-contact for complex quotes, and SME for valve product sizing for European representatives; high-volume support to Norway, Italy and Greece and high-engagement to ascertain, track and eliminate barriers to customer success• Managed orders, customer’s technical and commercial specification quality assurance protocols, terms and conditions and payment stipulations; coordinated with manufacturing, production, engineering, quality control, document control, finance, and logistics teams to ensure requirements met; developed training, tools, and processes• Achieved project timelines; conveyed delays, schedule advances, and on-time or ahead of schedule success; updated spreadsheets, met with inspectors and expediters

Mentor, Oh

Industry expert in Signage, Lighting, and Electrical solutions to diverse blue-chip companies.•Cultivated and maintained national account relationships, coordinated multiple high-profile conversions, re-branding, and de-imaging projects with non-negotiable target dates. •Simultaneously managed 150+ sites and 30+ crews at any one time; worked with manufacturing vendors and installation crews achieving on-time and on-budget project completion; cut-costs, negotiated best prices and maintained budget margins of 38%•Tracked and overcame challenges pulling out all stops to achieve on-time on budget status; traveled to clients and used diverse communications to keep parties informed•Reduced losses, by controlling budgets, managing purchase orders, and monitoring costs •Spearheaded and conducted employee and client training, significantly improving performance, resulting in increased revenues

Eastlake, Oh

Relocated from sister company ENPAC LLC to support start-up company for manufacturing of composite pressure vessels and filtration systems for use in water treatment.•Oversaw essential communications and transmissions between distributors and salesassociates on ordering, pricing, and technical support for start-up company•Gained trust of clients, built quality relations, and planned, managed, and organized allaspects of customer account billing inclusive of defining project hours and forecastingproject release dates; quoted pricing for LTL, TL, FEDEX, and export shipments• Executed shipping, NAFTA, SED, Proforma & Commercial Invoices, Tariff and BOL

Eastlake, Oh

Manufacturer of secondary containment products for hazardous materials. Recognized for effective collaboration with internal and external client stakeholders and ability to create strategic business plans and build meaningful partnerships.• Correspond with Distributors/Salespeople on ordering, technical support, pricing, and new accounts.• Responsible for outbound shipments including preparations of NAFTA, SED, Proforma and Commercial Invoices, Packing List, Tariffs, and BOL documents.• Quoted pricing for LTL, TL, FEDEX, and export shipments

Highland Heights, Oh

Leading manufacturer of septic tank and wastewater treatment products. • Responsible for all outbound shipments including preparations of NAFTA, SED, Proforma and Commercial Invoices, Packing List, HAZMAT, Tariffs, and BOL documents .• Successfully correspond with Distributors regarding the reformation of processes and price reduction.• Correlate with freight forwards and truck line representatives to guarantee best rate.• Accountable for LTL, UPS, and export shipments.• Reviewed all freight bills for accuracy.• Assisted with general accounting functions – credit and collections, wire transfers, etc.