Austin Harding Email and Phone Number

• Must have 6+ months experience working in the desktop support field supporting Windows 2000/XP/Vista/7/8 clients in a WAN environment.• Must have excellent communication and writing skills.• Demonstrated excellence as an empowering and flexible employee in a dynamic, fast paced, hands-on, high stress environment.• Solid judgment, problem solving, decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively. Both individually and as a member of a team.• Detail oriented with the ability to learn detailed processes and methodologies.• Must have a professional appearance.• Excellent Customer Service Experience• Microsoft Certification A+ or equivalent experience• Comp Tia A+ or equivalent experience• Dell Certified in desktop/laptop diagnosis and repair.• Experience with configuring PC's, Laptops and printers.• Ability to reimage or refresh laptops and desktops and transfer data accordingly.• Experience with troubleshooting and diagnosing problems in person, via telephone, and via email.• Identify/Communicate noticeable problem trends and troubleshoot recurring problems to find permanent solutions.• Provide second level problem determination for desktop hardware and software related problems.• Resolve less complex problems immediately and escalate more complex issues.• Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.• Responding to any inquiries and answering any questions in person, via telephone, and via email.

• Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction• Provide case status updates to management and end-users• Supports and maintains effective relationships with users• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support• Responsible for troubleshooting problems related to hardware, software, networks, and peripherals using available technology• Provide printer support for various HP and Lexmark models, as well as label printers

 Employee management Provided job training Maintained logs and functionality of equipment Ensure job safety and other guidelines are followed

Working with customers.Maintaining the auditoriums, as well as the rest of the facility.Managing food service.