Respond to customer inquiries through various channels, including phone, email, social media and chat, in a timely and professional manner.Handle complex customer issues, resolve complaints, and escalate unresolved issues to management as needed.Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are being met.Identify and implement process improvements to enhance the overall customer experience.Develop and maintain a deep understanding of our products and services to effectively answer customer inquiries and provide solutions.Analyze customer feedback and provide recommendations to management on ways to improve thecustomer experience.Lead customer experience initiatives and ensure that they align with the company's strategic goals.Monitor transactions and investigate any potential suspicious activity or fraudulent behavior.Keep up to date with regulatory changes and industry best p

Floor Management (Officer’s grievances, Schedule, Handle escalated calls, etc.) Ensures all staffs receive the appropriate training and education, including ongoing compliance training.UAT (Coordinate relevant stake holder for introducing new Application/System) Evaluate request and forward to concern department. To confirm that the team meets the set SLA, Quality & Audit parameters, FCR, FTC, etc. Reviews analysis of performance, including financial and productivity data for area and makes the suitable changes in strategies, goals, and objectives responding to status and situations. Implements business initiatives, including prompt corrective action plans for locations with below threshold performance. Ensures and endorses the progress of the area management team/succession planning through coaching, training, and leadership development. Provides informal feedback on an ongoing basis and formal feedback in the annual/monthly/daily performance evaluation process to identify and develop talent. Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area.

Replying to customer enquiries in a timely and accurate way via phone, email or chat.Guide consumer about Foree Pay app and its use.Guide merchants about Foree Pay Business.Follow up with the relevant bank to resolve consumer’s issue.Update Merchant/Consumer concerning their issue till resolution.

Identify customer needs and helping customer.Quick response to customers queries in a timely and accurate way.Guide customer regarding Digital Banking products (Internet Banking / Application etc.)Lead forward to the concern team as per customer’s request.Maintain Service Level.Call back to Roshan Digital Account (RDA) holder for account opening journey or query about RDA products (Naya Pakistan Certificate/Central Depository Company).

Handling customer queries and providing information as per defined standards. Effective redresses of all customer complaints and providing solutions/escalating problems. Follow up on escalations and closing them.Educating customers about bank's other products and services (cross selling).Generating leads and passing them to concerned department. Providing feedback to the team leaders about product and process and contribute to the improvement. Improve efficiency as per interactions and feedback received.

Responsible for the product quality and managing stock levels and cash handling. Maintain the high quality of customer service. Listening to customer requirements and presenting appropriately to make a sale.Recording sales and order information and sending copies to the sales office, or entering figures into a computer system. Review and effectively deal with fast/slow lines, new ranges and end of ranges and implement necessary action. Creating and executing plans to maximize the sales, profit and staff development. Provision of monthly feedback to company on sales, stock positions and product feedback.

Generate Payments (Contractor, Staff Incentive, Operator Incentive, etc. by ERP) Prepare Bank and Cash Payment Vouchers as per policy. Prepare different types of monthly reports (Advance to parties, miscellaneous expense and comparison reports. Stock taking report. Audit in house.