Aleksandr E Kheyson Email & Phone Number

Frisco, TX, US

New York, NY, US

• I am a Customer Success Manager at A Place for Mom, the largest senior living referral service in North America. My mission is to provide high-quality support and consultation to home care agencies through training.
• Build and foster strong relationships with home care agencies within an assigned portfolio of franchise networks through onboarding, providing ongoing support, and driving conversion of A Place for Mom’s referrals for.
• Help home care providers to generate the highest return on their investment with A Place for Mom, while expanding business relationship with each franchise network
• Track and analyze performance results for assigned account portfolio and communicate results achieved to individual home care agencies and corporate franchise partners, while offering insights into and suggestions for.
• Conduct regular review of referrals and share results via call or video conference with individual home care agency owners
• Assist in resolving billing-related questions and communicate the results to home care agencies

Costa Mesa, CA, US

• I provided high customer satisfaction by offering aid and consultation to internal and external clients. I led business performance evaluation and strategy meetings with clients on regular basis. I developed procedures.
• Surpassed revenue targets, service levels, and quality expectations by aligning projects of various complexities.
• Attained exceptional feedback from clients concerning organization, management, and presentation.
• Achieved client-related goals by developing business proposals as per client requirements within deadlines.
• Enhanced effectiveness and efficiencies by removing roadblocks and mitigating risks via business process assessment while delivering solutions to customers.
• Exceed customer satisfaction by developing client relationship business environment while serving as key liaison for Experian and individual client.

Costa Mesa, CA, US

• I directed and monitored smooth running of day call centre operations for one of Experian's Enterprise clients. I achieved client performance expectations and requirements based on contractual obligations. I researched.
• Created performance review presentations in collaboration with external clients and internal teams on regular basis.
• Constructed training curriculum and materials for several departments within company.
• Organized call calibration sessions with clients via conference calls and in-person while delivering support to generate performance expectations for numerous agent groups.
• Provided training and guidance to staff members, ranging from level entry positions to managers.

Costa Mesa, CA, US

• I led customer service representatives across diverse lines of business at Experian.
• Outshone the company's performance expectations by offering training and coaching to employees.
• Directed and resolved escalated customer's issues ensuring client satisfaction and retention.

Costa Mesa, CA, US