Aleksandr E Kheyson Email and Phone Number
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Aleksandr E Kheyson personal email
Aleksandr E Kheyson phone numbers
Top-performing and customer-focused professional with several years of extensive experience in client service management. Effective communicator with proven success in leading, training, and establishing high-performing teams in challenging and fast-paced environments. Demonstrated history of streamlining processes, enhancing customer satisfaction, and fostering professional relationships with clients. Strategic leader adept at developing and implementing continuous improvement strategies to drive business forward while using out-of-the-box thinking.Following are some of my key accomplishments:• Administered book of business of six clients equating to $25M in annual revenue.• Secured approximately $30M through analyzing, designing, and executing client-specific projects and initiatives.• Led groups of 50+ employees while exceeding performance goals.• Steered brand-new business unit and received promotion from agent, team lead, to supervisor within nine months of working at Experian Consumer Services.• Obtained high reviews from business clients regarding management and presentation expertise on multiple occasions.
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Asst. Manager Contact Center OperationsAxsFrisco, Tx, Us -
Customer Success Manager, Home CareAgingcare Aug 2023 - PresentNew York, Ny, UsI am a Customer Success Manager at A Place for Mom, the largest senior living referral service in North America. My mission is to provide high-quality support and consultation to home care agencies through training, collaboration, implementation of home care industry's best practices with a strong focus on business processes improvement and optimization.• Build and foster strong relationships with home care agencies within an assigned portfolio of franchise networks through onboarding, providing ongoing support, and driving conversion of A Place for Mom’s referrals for each respective agency• Help home care providers to generate the highest return on their investment with A Place for Mom, while expanding business relationship with each franchise network• Track and analyze performance results for assigned account portfolio and communicate results achieved to individual home care agencies and corporate franchise partners, while offering insights into and suggestions for increasing activations and driving revenue• Conduct regular review of referrals and share results via call or video conference with individual home care agency owners• Assist in resolving billing-related questions and communicate the results to home care agencies -
Client Success ManagerExperian Consumer Services Aug 2016 - Apr 2023Costa Mesa, Ca, UsI provided high customer satisfaction by offering aid and consultation to internal and external clients. I led business performance evaluation and strategy meetings with clients on regular basis. I developed procedures based on client feedback and recommendations. I executed new functionality, client business case, and marketing initiatives by collaborating with cross-functional departments, including finance, marketing, product development, legal, and IT. I attended conventions to acquire potential clients while visiting exiting clients for top-notch customer service. • Surpassed revenue targets, service levels, and quality expectations by aligning projects of various complexities.• Attained exceptional feedback from clients concerning organization, management, and presentation.• Achieved client-related goals by developing business proposals as per client requirements within deadlines.• Enhanced effectiveness and efficiencies by removing roadblocks and mitigating risks via business process assessment while delivering solutions to customers.• Exceed customer satisfaction by developing client relationship business environment while serving as key liaison for Experian and individual client.• Acquired financial, contractual, and operational performance targets by aiding clients in growing businesses based on products and services offered by Experian. -
Operations ManagerExperian Consumer Services May 2014 - Aug 2016Costa Mesa, Ca, UsI directed and monitored smooth running of day call centre operations for one of Experian's Enterprise clients. I achieved client performance expectations and requirements based on contractual obligations. I researched and examined action plans for stakeholders based on department's performance data.• Created performance review presentations in collaboration with external clients and internal teams on regular basis.• Constructed training curriculum and materials for several departments within company.• Organized call calibration sessions with clients via conference calls and in-person while delivering support to generate performance expectations for numerous agent groups.• Provided training and guidance to staff members, ranging from level entry positions to managers.
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Operations SupervisorExperian Consumer Services Dec 2009 - May 2014Costa Mesa, Ca, UsI led customer service representatives across diverse lines of business at Experian.• Outshone the company's performance expectations by offering training and coaching to employees.• Directed and resolved escalated customer's issues ensuring client satisfaction and retention.
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Experian Consumer ServicesExperian Consumer Services Dec 2009 - Aug 2010Costa Mesa, Ca, Us
Aleksandr E Kheyson Skills
Aleksandr E Kheyson Education Details
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Baylor UniversityEconomics And International Business
Frequently Asked Questions about Aleksandr E Kheyson
What company does Aleksandr E Kheyson work for?
Aleksandr E Kheyson works for Axs
What is Aleksandr E Kheyson's role at the current company?
Aleksandr E Kheyson's current role is Asst. Manager Contact Center Operations.
What is Aleksandr E Kheyson's email address?
Aleksandr E Kheyson's email address is al****@****ian.com
What is Aleksandr E Kheyson's direct phone number?
Aleksandr E Kheyson's direct phone number is (714) 830*****
What schools did Aleksandr E Kheyson attend?
Aleksandr E Kheyson attended Baylor University.
What skills is Aleksandr E Kheyson known for?
Aleksandr E Kheyson has skills like Leadership, Management, Team Building, Team Leadership, Customer Service, Microsoft Office, Sales, Training, Account Management, Microsoft Excel, Microsoft Word, Powerpoint.
Who are Aleksandr E Kheyson's colleagues?
Aleksandr E Kheyson's colleagues are Dan Isokrari, Devasis Acharya, Ciana Miranda, Koshi Fukuda, Steven Cunliffe, Serena Huang, Oxana Senichkina.
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