Designing and maintaining dashboards in Power BI, Tableau, and conducting data analysis using Snowflake SQL to provide actionable marketing insights.

- Achieved 23% reduction in case handling time of team within 2 weeks by creating a performance recording template.- Analyzed documentation and vetted supply chain via written and verbal communication to authenticate invoices.- Executed the extraction, collation, and cleaning of ASIN attribute data with SQL, Excel and scheduled it in the team's weekly work roster.- Utilized Power BI to analyze seller abuse trends and create KPI dashboards for team metrics.- Developed and maintained team schedule adherence and shrinkage reports on Excel.- Conducted training sessions for new team members on tools and techniques to ensure their successful contribution to the department's objectives.- Organized team fun activities and huddles to facilitate knowledge transfer and promote team building.

- Performed a time and motion study resulting in a 40% reduction in case turnaround time for non-English language queues.- Evaluated buyer and seller accounts based on established parameters and policies, resulting ineffective risk assessment and account enforcement.- Made high-risk user-oriented decisions while authenticating client complaints.- Reviewed complex transactional issues for internal and external clients, providing timely resolutions.- Managed risks for buyer and seller accounts across multiple marketplaces, including the US, Mexico, UK, Canada, and India.- Investigated special exceptions and carried out deep dives to identify root causes.- Contributed to tool and process improvement and built “how-to” guides and training materials for new hires.- Collaborated with cross-functional teams to develop scope, deliverables, and plans for new initiatives, ensuring successful project outcomes.

- Extracted design requirements from shop floor drawings by analyzing client input.- Established a flexible process for calculating exhaust and supply heat to accommodate various ventilation ducts and hoods.- Utilized engineering techniques and principles to design and draft drawings.- Created industry-ready, detailed fabrication drawings for sheet metal parts using CAD.- Generated and maintained positive relationships with clients and vendors, collecting input data and collaborating with teams to meet ETA goals.- Efficiently documented and generated reports to track work-related data using Excel.

- Designed components for SPV products & systems using computer-assisted drafting and designing software.- Produced and updated material codes, drawings, purchase specifications, and data in SAP.- Qualified SPV products according to IEC/BIS standards and implemented type testing.- Optimized cycle time and output of Electro-Mechanical machines on shop floor.- Analyzed SPV module test data to improve production line processes.- Oversaw finished product dispatch and warehouse management.- Implemented 5S methodology and managed shop floor and separate sections.