Vice President
Bangalore Urban, Karnataka, India
Head, School Experience: Spearheaded the school experience team- managing relationships with 40+ schools and overseeing Class Experience, Instructor Issues, and Event Management.- conducting frequent Class Audits, addressing Instructor Teaching and Student Learning issues.- orchestrating 25+ successful school Events by coordinating with school authorities and Kafqa instructors.Head, Customer Support & Payment Collections: Supervised a team that- oversaw Customer Experience for 10,000+ online students and 40+ offline schools.- set monthly payment collection Targets, achieving consistent Month-on-Month results.- implemented a Ticketing system for effective issue resolution within a 24-hour Turnaround Time.Head, Scheduling & Instructor Management: Successfully led a team to- manage offline/online Schedules, Instructor Assignments, Grievances, and Payouts for 300+ online and 100+ offline instructors.- develop an efficient system for accurate Instructor Payouts, ensuring hassle-free, on-time monthly processing.- establish a robust mechanism for Instructor Substitutions, resulting in under 5% Substitutions and under 0.1% Cancellations.VP, Music:- Launched music category for Kafqa's performing arts classes, introducing Western Vocals, Guitar, Indian Classical Vocals (Carnatic), and Bollywood Singing.- Created 4+ year comprehensive performance-based Curricula for diverse music styles.- Recruited and trained 50+ skilled Music Instructors, emphasizing effective pedagogy.