Head - It & Systems
New Delhi Area, India
1. Implemented SAP ERP application with Sales Module, Planning Module, Manufacturing Module, Inventory Module, Maintenance Module, Project Management, Purchase Module, Excise Module, Human Resource Module and Finance Management.2. Involved in purchasing, Contracts and Negotiations, vendor management & procurement.3. Coordinate with our European partner companies for various discussion and technical support.4. Handled IT Helpdesk on Remedy / Clarify / Track-IT and Support Incident / Problem Configuration and Release management.5. Managing Data centres and NOC Operations in terms of Administration of servers (Server health audit, data backup, data security, server performance management, server virus prevention & patch management) and Network equipment for high availability & uptimes. 6. Ensure to review the configuration of MRTG, WANSPY, MOM and BigFix to monitor the performance of WAN links, Network, Directory Services and Servers/ Desktops Security.7. Lead IT Solution / Design and provide transition support. Also, provide IT costing for Transitions both from Infrastructure and Software perspectives8. Enforced ITIL processes to IT Service Desk: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Incident, Problem, release and change management, capacity & configuration Management.9. Implemented ISMS - 27001, QMS - 9001 and provide Support to Audits as an IT Security Leader for Clients and Internal Audits. Ensure to maintain and adhere to all IT Security Policies from Compliance perspective.10. Ensures compliance with all software licensing agreements. Manages and safeguards software media, versions and associated licenses.
