Akhil Bothara Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

● Act as a single point of contact and trusted advisor for our On-Prem and Enterprise Cloud customers, managing a multi-million dollars portfolio● Develop, manage, and maintain customer projects for customized implementation, upgrade, or enhancement of NICE Actimize enterprise solutions to achieve customer value and ROI objectives● Build effective working relationships with key customer stakeholders resulting in strong Customer Satisfaction scores ● Publish status reports to key customer stakeholders in the Executive Quarterly review meetings● Implement and improve project (program) standards and processes related to project planning, financial management, reporting, change control, risk management and quality● Provide guidance during the resource and financial forecasting process ● Create monthly portfolio review presentation for Managed Services team and share with Senior Management● Provide periodic milestone updates (Project Performance Reports, Burn-to-Budget reports) alongside issue/ risk assessments (e.g., technical, cost, effort and schedule)● Track and submit invoices per agreed schedule to ensure timely revenue recognition● Liaise with the sales department to win new business and increase sales ● Lead daily scrum meeting with development team to establish priorities, resource assignments, deployment schedules, and code review● Collaborate with cross functional teams across the organization to plan deployment of changes for our Enterprise cloud customers

Pune, Maharashtra, India

Co-founded this company with a mission to provide most effective, high quality and safe health & nutritional products at affordable prices. Worked in multiple divisions to build this brand and reach to our target customers. • Operations: Mapped out the entire workflow of Health and Nutritional products business to build a (B2B, B2C and D2C) E-commerce, Retail and Wholesale framework• Technical: Created, designed, added content to company’s website (www.indianherbalvalley.com) using HTML. Improved SEO of the website by adding appropriate meta Title, meta Description and meta Tags on pages which increased the overall rank of the website on google by 100% in less than 3 months• Vendor/Customer Relationship: Maintained a good communication with business owners as well as the retail customers thus building their trust resulting into an increase in repeat orders by 14%• Finance and Budgeting: Monitored company’s income and expenses. Allocate appropriate budget for Procurement, Marketing and Research to achieve expected ROI• Research: Researched the market and understood customers’ requirement to come up with Health & Nutritional products which will match the target customers’ needs. Studied products price in the market to come up with a competitive price for all our products• Marketing: Designed and ran 100+ paid Ads on Facebook and Instagram to increase the brand awareness. Collaborate with various Facebook and Instagram Influencers to attract potential customers • Sales: Registered products across 15+ E-commerce platforms such as Amazon, Flipkart, 1mg, simsim, Healthmug etc. thereby getting 30+ orders daily. Placed products at 75+ stores in Pune city including Modern Trades such as Dorabjee’s, BigBasket etc. leading to sale of 4000+ products per month

Washington D.C. Metro Area

● Spearheaded operations for AIR’s online test registration system serving state, district, and school-based educators for four U.S. states● Managed & Co-ordinated system specification, DB configuration, testing, analysis, reporting & implementation for these four states● Devised tools and scripts to automate the process of validating the client specification versus the client configurations● Worked as a JIRA administrator to add/edit attributes to existing projects in JIRA● Ensured that all deployments follow AIR’s production control process by performing impact analysis of changes on integrated systems, preparing detailed deployment plans, and developing appropriate test cases● Trained a team of System Support Analysts to investigate helpdesk cases escalated from tier 2 support ● Initiated daily scrum meeting with development team to establish priorities, resource assignments, and deployment schedules● Worked in conjunction with vendors to organize weekly release, triaging the list of issues and enhancements for the project using Agile model and contributing in sprints with the team● Facilitated meetings across cross functional departments to foresee scenarios and propose enhancements to improve the user experience of the existing system

Washington D.C. Metro Area

• Partner with developers on data tuning using tools such as SQL Server 2008 and Excel, thereby bringing down application response time of the ITS website by 10% • Prepare SQL scripts that automate the functioning of ITS, leading to an exponential reduction of the resolution time • Perform data analysis on Excel spreadsheets using advanced mathematical and statistical functions to identify the data shared across multiple item banks

Maryland

• Handling data analytics projects focused on delivering operational efficiencies for Paradyme’s internal Operations Team• Locate and define new process improvement opportunities

Washington D.C. Metro Area

• Managed item bank development application using Agile model within the Assessment Program for AIR• Initiated tracking of database discrepancies for each team under Assessment using ACOMPA thereby reducing resolution time man hours by 90% for recurring issues• Aided program team by cleansing raw excel data to reduce MS SQL Server import time• Prioritized issues escalated from Tier 2 software support

• Worked collaboratively to provide production support in Banking Product Division of Oracle Financial Services Software Ltd. for its product-Flexcube• Analyzed flow of respective issue transaction and made recommendation for process improvement for over 150 issues • Managed a team of eight to address Download and Profit Processing issues for various clients• Resolved more than 100 assigned issues within expected time lines exceeding clients’ expectations • Coded, tested, debugged and troubleshot procedures & functions of product-Flexcube for 10+ clients• Designed more than 450 test scenarios and performed testing & broadcasting of solution on setup• Analyzed clients’ requirements & ensured implementation of solutions as per guidelines set by ORACLE• Evaluated business logic for assisting clients in identifying optimal efficiency of their product • Completed project documentation including correspondence, technical and progress reports to ensure accuracy• Developed mastery level understanding in understanding of ‘Branch Operations Module’ including products’ functional aspect, flow of transaction and various banks’ data correction issuesHighlights:• Recipient of “We Applaud Award” from Branch Operations Team in Oracle Financial Services Software in 2012 among 22 employees• Commended by clients for solving various issues before estimated deadline

Master’S Degree, Management Information Systems, General, 3.43

Activities and Societies: I was the track representative for my batch. Some of my work as the track rep- 1. Reflect, articulate.

Bachelor Of Engineering (B.E.), Computer Engineering, First Class

Activities and Societies: • Was the member of Computer Society of India, Mumbai. • Proactively delivered seminars on various topics such.

Hsc, Science, First Class

High School