Akhil Bothara Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

• Act as a single point of contact and trusted advisor for our On-Prem and Enterprise Cloud customers, managing a multi-million dollars portfolio
• Develop, manage, and maintain customer projects for customized implementation, upgrade, or enhancement of NICE Actimize enterprise solutions to achieve customer value and ROI objectives
• Build effective working relationships with key customer stakeholders resulting in strong Customer Satisfaction scores
• Publish status reports to key customer stakeholders in the Executive Quarterly review meetings
• Implement and improve project (program) standards and processes related to project planning, financial management, reporting, change control, risk management and quality
• Provide guidance during the resource and financial forecasting process

Pune, Maharashtra, India

• Co-founded this company with a mission to provide most effective, high quality and safe health & nutritional products at affordable prices. Worked in multiple divisions to build this brand and reach to our target.
• Operations: Mapped out the entire workflow of Health and Nutritional products business to build a (B2B, B2C and D2C) E-commerce, Retail and Wholesale framework
• Technical: Created, designed, added content to company’s website (www.indianherbalvalley.com) using HTML. Improved SEO of the website by adding appropriate meta Title, meta Description and meta Tags on pages which.
• Vendor/Customer Relationship: Maintained a good communication with business owners as well as the retail customers thus building their trust resulting into an increase in repeat orders by 14%
• Finance and Budgeting: Monitored company’s income and expenses. Allocate appropriate budget for Procurement, Marketing and Research to achieve expected ROI
• Research: Researched the market and understood customers’ requirement to come up with Health & Nutritional products which will match the target customers’ needs. Studied products price in the market to come up with a.

Washington D.C. Metro Area

• Spearheaded operations for AIR’s online test registration system serving state, district, and school-based educators for four U.S. states
• Managed & Co-ordinated system specification, DB configuration, testing, analysis, reporting & implementation for these four states
• Devised tools and scripts to automate the process of validating the client specification versus the client configurations
• Worked as a JIRA administrator to add/edit attributes to existing projects in JIRA
• Ensured that all deployments follow AIR’s production control process by performing impact analysis of changes on integrated systems, preparing detailed deployment plans, and developing appropriate test cases
• Trained a team of System Support Analysts to investigate helpdesk cases escalated from tier 2 support

Washington D.C. Metro Area

• Partner with developers on data tuning using tools such as SQL Server 2008 and Excel, thereby bringing down application response time of the ITS website by 10%
• Prepare SQL scripts that automate the functioning of ITS, leading to an exponential reduction of the resolution time
• Perform data analysis on Excel spreadsheets using advanced mathematical and statistical functions to identify the data shared across multiple item banks

Maryland

• Handling data analytics projects focused on delivering operational efficiencies for Paradyme’s internal Operations Team
• Locate and define new process improvement opportunities

Washington D.C. Metro Area

• Managed item bank development application using Agile model within the Assessment Program for AIR
• Initiated tracking of database discrepancies for each team under Assessment using ACOMPA thereby reducing resolution time man hours by 90% for recurring issues
• Aided program team by cleansing raw excel data to reduce MS SQL Server import time
• Prioritized issues escalated from Tier 2 software support

• Worked collaboratively to provide production support in Banking Product Division of Oracle Financial Services Software Ltd. for its product-Flexcube
• Analyzed flow of respective issue transaction and made recommendation for process improvement for over 150 issues
• Managed a team of eight to address Download and Profit Processing issues for various clients
• Resolved more than 100 assigned issues within expected time lines exceeding clients’ expectations
• Coded, tested, debugged and troubleshot procedures & functions of product-Flexcube for 10+ clients
• Designed more than 450 test scenarios and performed testing & broadcasting of solution on setup

Master’S Degree, Management Information Systems, General, 3.43

Activities and Societies: I was the track representative for my batch. Some of my work as the track rep- 1. Reflect, articulate and.

Bachelor Of Engineering (B.E.), Computer Engineering, First Class

Activities and Societies: • Was the member of Computer Society of India, Mumbai. • Proactively delivered seminars on various topics such.

Hsc, Science, First Class

High School