Akhtar Sayed Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

. Member of core Management Team. Responsible for development and managing all IT services and control of IT budget for the company. Installation and implementation of new or upgrades of existing IT hardware systems/applications. Implement new computer based procedures that will improve profitability, operations and work Efficiencies. Ensure that the IT organizational requirements for legal, data protection and compliance are in place . Working to implement CRM based system that will boost sales growth and business revenue. Implemented automated system application for operation department that speeds up solving customer problems, collects live data and generate reports for stakeholder for further analysis and increased operation efficiency. Responsible for Business Development, Forecast & Strategy planning, sales growth, customer relation. Understand the business challenges, analyzes trends and data to identify sales opportunities. Participate in monthly evaluation process and performance review of employees, business review meeting . Makes recommendations to enhance and support sales strategies, procedures based on company sales and market research, emerging trends and IT systems . Prepare Business Plan, presentation, develop and implement sales and employee performance dashboards for management, Sales Forecast and Sales target . Recommend solutions for process improvement at Business level and operation level. Recruiting new staff members and interviewing . Ensure a business continuity plan is established. Major projects handled – Office move & Warehouse move, cost saving in Logistic, IT, purchase . Proven competency in software application, including MS Word, MS Excel & MS PowerPoint. Direct line of reporting to company CEO

Jeddah, Makkah, Saudi Arabia

1. Leading the infrastructure and operations of the company’s Information Systems (IS) and Information Technologies (IT) within the allocated Budget and give recommendations to stakeholders for the continuous improvement of IS2.Results driven procurement manager well versed in finding right vendors, negotiating favorable contracts and Managing budgets3. Managed storage and dispatch of products from the warehouse with the help of warehouse staff4. Responsible for managing client satisfaction by providing operation support to the customer after sales

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

Jeddah, Saudi Arabia

Managing IT Services – MARS Saudi Arabia a FMCG company. Managed Projects – SharePoint 2010 collaboration, Go Green – FollowMe Printing management, Ticketing System, Newsletter, Operation efficiency improvement, EVOKO MRM, Ecopilot, Click Share, Avaya, Asset Replacement, Migration and Upgradation of WAN link. Infrastructure and System management having HP servers with Windows server 2008, WAN link, POE cisco Switches, Avaya voice system, Commvault Backup, DELL laptops, desktops, Time & Attendance, Polycom, Network printers, Security access card, Survelion camera system.. Technical support to associates on email systems Outlook 2010, Tele-Video conference, Skype for Business, SAP, ACNielsen, Windows 7, Office 2013, Lotus Notes, SharePoint, internet and other application. Providing extended IT support to KEC and sales office site as when required.. IT Service, Problem, Incident, Access, Change, Asset, Storage, Software License, Security, Vendor and Customer relationship management. Supporting manager by providing inputs in budget planning, building foundation, drafting policy, templates, User guidelines, hardware purchase, projects.. Helping to build Eco-Friendly IT environment by using energy efficiency devices

Jeddah, Saudi Arabia

• Managing IT Services – British American Tobacco (Saudi) one of the FMCG based Multinational Globally recognized Co.,having 3 main branches [Jeddah, Riyadh, and Dammam] and other 7 branches with 80 users connected via LAN/WAN/VPN having 100 + computers/peripherals.• Managing Infrastructure having Cisco Routers 2800 series, 3560 PoE switches, IP Telephony, 2900 catalyst switches, Packeteer, 4 HP Compaq DL 380 & ML 570 server & MGE UPS. • Managed and Implemented major IT related Projects - Migration to Win 2003 servers, Windows7, IP VPN connection - Office move - Fener (HHT) implementation - Deployment of Service Desk • Managing Service Desk with engineer’s inorder to deliver quality IT services to the company • Knowledge of Service, Problem, Incident, Access, Change, Asset management• Planning and managing resources to meet service target with outsource service partners.• Good understanding of the business requirements. Prepare & presenting Business case study.• Ability to identify problems, evaluate for criticality and take proper action on timely manner. • Ensures that all information systems and networks operate smoothly and according to internal standards, legal requirements• Implements and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.• Maintain server and systems security through McAfee • Data Backup administration through ArcServe software. • Managing and Administration of mailing system.• Co-ordination with IT team in Dubai for software, network testing and implementation.• Knowledge of Disaster Recovery and Business Continuity Planning. • Record management – Implementation, Training users, Auditing• Managing CCTV – Security and access card systems at main branches.• Good understanding of purchasing procedures and skills.• Vendor Level management.

• Managing 7 Engineers with helpdesk co-coordinator located at different branches in Mumbai.• Managing HCL branded servers with Win2k server as O/S, DHCP, DNS, WINS and branded desktops with Win2k, Win xp as o/s, user applications, Trend Micro Enterprise edition Antivirus server centrally supporting upto 1500 desktops, servers present in more than 8 locations. Installing antivirus on servers remotely, scheduling & forcing latest updateif required, scheduling scan, monitoring for virus infected systems daily, weekly basis. Generating reports on weekly & monthly basis.• Managing Video conference calls, coordination with remote location, testing of link & Video Conference Equipment before any conference meeting or interviews.• Attending lotus notes & other application based calls for CEO Secretaries, Directors, Managers. • Managing & Maintaining FM based calls, logging, assigning to engineers with centralized HCL software, escalation & resolution within the time limit period from more than 8 branches. Generating call reports on daily, weekly, Monthly reports. • Co-ordination with support engineers and helpdesk related to calls resolution, convenience, attendance, holidays, trainings and other general & technical related problems during weekly, monthly meetings.• Reporting directly to IT Support Incharge at Reliance Energy and Project Mgr. at IT Source.• Knowledge of Unix, Novell 4.x

Managing IT for Blue Cross HO and their Branches across in India with more than 50 users and 75 systems with accessories along with Data Centre having Windows, SAP, Mailing servers.