Aki Calabro Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Londra, Inghilterra, Regno Unito

• Selling: organising sales visit to present meetings and events spaces, processing all the groups and events RFP in timely manner,negotiating contracts and packages and handling payment • Business and social events planning: liaise with clients to identify their needs to ensure customer satisfaction, organize facilities and manage all event’s details such as decor, custom events layout, catering, entertainment, transportation, location, equipment. Ensure compliance with legal, health and safety obligations, proactively handle any arising issues and troubleshoot any emerging problems on the event day, conduct pre- and post – event evaluations

Londra

• Oversee Reservations team and ensure all tasks are carried out in a timely manner• Ensuring effective communication between the operations team and the reservations team.• Make sure the team is aware of pricing policies and promotions and able to provide a high level of customer service, meets brand standard and ensures special handling of repeats and VIP guests.• Upsell the Hotel’s facilities at every opportunity ensuring maximum occupancy and revenue are achieved at all time • Responsible to maintain accurate room inventory and maximize sellout dates, keep an eye on room availability during the working day• Compiling reports on no-shows and cancellations for future business forecasting.• Attending the weekly Revenue and strategy meeting with the company leaders.

Londra

• Supervising daily operations • Distributing and delegating tasks • Training new starters• Proactively handling any arising issues and complaints• Maximizing revenue opportunities through upselling and credit check • Responsible for the weekly fire alarm procedure

Londra, Inghilterra, Regno Unito

• Processing incoming and outgoing email & addressing queries from guests and hotel departments• Organizing meetings with other departments for an effective communication to ensure a high standard service to enhance the guest experience• Groups and events coordination, room assignment according to guests needs and preferences• Special handling of repeats and VIP guests according to the Company Recognition Program • Managing & ordering stationery supplies• Dealing with maintenance issues

Londra, Inghilterra, Regno Unito

• Check in and check out • Daily banking • Answering, screening and directing calls appropriately• Front Desk inbox Management

Johannesburg, Gauteng, Sudafrica

• Analysis of the strength and weaknesses of the Front Desk to define the training needs and choose the relevant training methods; • Organization and conduction of training and post-training evaluation sessions • Creation of the daily task-list; • Improvement of communication among hotel departments to ensure high standard service delivery; • Proactively handle any arising issues and complaints

Laurea Magistrale Lm, Volorizzazione Dei Sistemi Turistico-Culturali, 109/110

Laure Triennale In Scienze Turistiche, Economics, 108/110

Activities and Societies: Economia, statistica, lingue, sociologia, antropologia

Esperto Marketing Del Turismo, Corso Di Formazione