Aki Calabro Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Londra, Inghilterra, Regno Unito

• Selling: organising sales visit to present meetings and events spaces, processing all the groups and events RFP in timely manner,negotiating contracts and packages and handling payment
• Business and social events planning: liaise with clients to identify their needs to ensure customer satisfaction, organize facilities and manage all event’s details such as decor, custom events layout, catering.

Londra

• Oversee Reservations team and ensure all tasks are carried out in a timely manner
• Ensuring effective communication between the operations team and the reservations team.
• Make sure the team is aware of pricing policies and promotions and able to provide a high level of customer service, meets brand standard and ensures special handling of repeats and VIP guests.
• Upsell the Hotel’s facilities at every opportunity ensuring maximum occupancy and revenue are achieved at all time
• Responsible to maintain accurate room inventory and maximize sellout dates, keep an eye on room availability during the working day
• Compiling reports on no-shows and cancellations for future business forecasting.

Londra

• Supervising daily operations
• Distributing and delegating tasks
• Training new starters
• Proactively handling any arising issues and complaints
• Maximizing revenue opportunities through upselling and credit check
• Responsible for the weekly fire alarm procedure

Londra, Inghilterra, Regno Unito

• Processing incoming and outgoing email & addressing queries from guests and hotel departments
• Organizing meetings with other departments for an effective communication to ensure a high standard service to enhance the guest experience
• Groups and events coordination, room assignment according to guests needs and preferences
• Special handling of repeats and VIP guests according to the Company Recognition Program
• Managing & ordering stationery supplies
• Dealing with maintenance issues

Londra, Inghilterra, Regno Unito

• Check in and check out
• Daily banking
• Answering, screening and directing calls appropriately
• Front Desk inbox Management

Johannesburg, Gauteng, Sudafrica

• Analysis of the strength and weaknesses of the Front Desk to define the training needs and choose the relevant training methods;
• Organization and conduction of training and post-training evaluation sessions
• Creation of the daily task-list;
• Improvement of communication among hotel departments to ensure high standard service delivery;
• Proactively handle any arising issues and complaints

Laurea Magistrale Lm, Volorizzazione Dei Sistemi Turistico-Culturali, 109/110

Laure Triennale In Scienze Turistiche, Economics, 108/110

Activities and Societies: Economia, statistica, lingue, sociologia, antropologia

Esperto Marketing Del Turismo, Corso Di Formazione