Akiko Pace Email & Phone Number

Northbrook, Il, Us

Northbrook, Illinois, United States

Oversee the company's refund program with a focus on balancing user feedback, sentiment, and business objectives. Lead efforts to optimize financial performance, enhance the user experience, and drive continuous improvements in policies and processes. Ensure alignment between refund operations and overall company goals, while supporting the seamless integration of new product offerings.

Remote

Northbrook, Il

Oversee and direct all operations: processing, underwriting, closing, servicing, special servicing, and investor relations. Consistently analyze systems and processes and improve operations to maximize efficiency and profitability. Provide solutions to business issues, day-to-day customer service, legal issues involving collaboration with outside legal counsel and accounting. Lead successful collaboration between internal and external parties to achieve and implement overreaching business priorities and organizational goals. Responsible for human resources. Promoted to manager of operations within eight weeks.

Founded an e-learning start-up company that aimed to be the iTunes of education.Prepared standard operating procedures for all team members.Managed third-party software developers and supervised the creation of a database of over 380 content providers and over 4,200 educational products in order to determine a systematic strategy to market to content providers.Analyzed the educational industry for potential business-to-business opportunities, content providers, and competitors.

Tokyo, Japan

Reinitiated and chaired the previously disbanded school lunch committee and proposed organized the new lunch program. Improved logistics to ensure the separate, punctual deliveries of meals for different lunch periods and led the delivery of over 10,000 meals to approximately 200 employees and K-9 students. Streamlined the pre-existing processes in order to make the program more efficient and accurate.

Researched Japanese domestic politics, especially the pivotal 2007 upper house elections, and Japanese foreign policy, focusing on value-oriented diplomacy. Researched Japanese relations with other countries, e.g., the U.S., China, North and South Korea, and India, and with regional East Asian organizations. Organized events related to Japanese politics, including a forum on the 2007 upper house elections and a speech by former Defense Minister Yuriko Koike.

Mia, East Asian Studies, International Security Policy

Chinese

B.A., Political Science

Focused on International Affairs and US Foreign Policy.

Visiting Student, International Affairs, Us Foreign Policy, Us Politics

Awarded Exchange Program Scholarship