Akiko Stör Email & Phone Number

Winterthur, Zurich, Switzerland

- Problem solving for orders and quotes in the interface between Shop and SAP- technical support for an IT project on Shop/Customer portal integration to Microsoft CRM- support on tickets refinements for business requirements- CRM access management

Männedorf, Zurich, Switzerland

Release management for swarovski.com and swarovski.com.cn.- Executing 32 minor, 3 major, 2 hot-fix and 24 feature releases based on sprint planning, by closely aligning with developers, technical leads, Scrum master and the QA team.- Constantly ensuring the quality of releases by reacting with agility on blocker/critical tickets and coordinating IT/UAT testing.- Facilitating Scrum meetings (retrospectives, daily scrums) to optimize the release process and react the impediment tickets in a timely manner. Incident management- Validating tickets and prioritizing them in the front-end/back-end backlog.- Keeping the backlog of defects, bugs and IT task organized to ensure all issues are actionable. - Ensuring tickets to be transitioned smoothly without long delays by engaging closely with business/topic owners.Ensure smooth daily operation- Managing all the backoffice users, taking care of helpdesk tickets by getting support from technical leads, supporting the requirement engineering for CMS and system mails. - Simple import-export file handling in Bitbucket for internal colleagues.

Männedorf, Zurich, Switzerland

- Requirements engineering for SAP Hybris CMS cockpit and Smartedit as topic owner, implementing CMS users’ needs, e.g. new components or features in order to optimize its efficiency.- As CMS topic owner, keeping the quality of new CMS system "Smartedit" by constantly adapting the feature requirements as precise as possible for SAP CMS system migration.- Incident management (Jira tickets handling and documenting in Confluence) for Swarovski.com.- Project management related to online platform (e.g. implementing BeSwarovski program on Swarovski.com, liaising with CRM team.)- Release management for Swarovski Optik Online platform, executing 3 releases, collaborating with the internal developers from March 2018 to December 2018. (operation ended by the end of 2018.)

Zürich Area, Switzerland

Implementation of Online consumer calendar- Implementing visual production of landing page for Swa.com.- Proofreading of local contents and coordinating the translation process in alignment with the local presentation.- Ongoing developments and implementations including the online communication activities.- Maintaining different IT systems such as TLOC, CMS and backoffice.- Problem solving in alignment with IT through Jira ticketsManagement and Implementation of Marketing activities- Managing search engine Marketing (e.g. Google and Yahoo) campaign to drive awareness and conversions and controlling the SEM budge in close collaboration with local search agencies.- In-time and precise reporting and ongoing monitoring of KPI achievement.- Utilizing Google Analytics and Google AdWords on a daily basis.Support, implement and test business projects for APAC markets- Testing user case of IT related projects- Consolidating local requirements from APAC markets and writing business requirements.- Back-up and support of further shop extensions in APAC

Zürich Area, Switzerland

- Planning and implementation of digital marketing activities for Japanese online shop of www.swarovski.com- Translating and proofreading of local contents in alignment with sales office Japan- Customizing the Marketing calendar for Japan, in various digital activities, SEM/SEO, Online Ad campaign, Email marketing, Consumer incentives- Budget plan and controlling for SEM activities, in collaboration with the local SEM agencies for Yahoo as well as Google.- Maintaining and Managing the set-up of individual Newsletters for Japan - Operating and optimizing the online shop Japan, a strong collaboration with customer service as well as IT department.- Facilitating the planning, project management and production of E-Business projects with subsequent monitoring/evaluation of success criteria- Back-up for all Asian Websites in collaboration with local sales offices and support their ongoing developments (contents and features) and communication activities

Zürich Area, Switzerland

- Planning, evaluation and implementation of strategic projects and ongoing developments for the Asian Websites- Leading the layout of all Asian websites to Fashion driven focus. - Planning and implementation of online communication activities in Asia (SEM, Online campaign)- Supporting the overall Japanese Online shop set-up, launch, development and traffic and demand activities (including SEM, Online campaign, Affiliate Marketing)- Coordinating and maintaining specific local contents and features on all Asian Websites (Mainland China, Hongkong, Taiwan, Japan and Korea) in collaboration with local Sales offices.- Maintaining and Managing the set-up of individual Newsletters for the respective countries

Zürich Area, Switzerland

- Online Ads editing- Coordination with local markets for customized online promotion.- Online website optimization by coordinating with an external agency

Weggis, Lucerne, Switzerland

- Correspondence with foreigner police and community administration, the representatives abroad regarding visa issuing process and students school applications- Liaison with the operations manager regarding training places for students and ensuring an up-to-date status. - Liaison with Academic Dean for all academic duties related to students and for the day to day student academic queries.- Keeping track of financial transfers from students and keep them up-to-date for the school president and accountant.- Establishing and maintaining a weekly report for the school president

Zürich Area, Switzerland

- Organizing and supervising group tours including Ad-hoc tours for Japanese market (purchase, reservation and coordination it IN2000) - Contacting different service suppliers and the local travel agencies.- Budget controlling