Akil Paul Email & Phone Number

Boston, MA, US

Boston, MA, US

• Manages orders from start to finish handling customer inquiries, resolves problems with customers and catering partners, and learns and masters various platforms.
• Responsible for overseeing the entire process of fulfilling orders, from responding to initial inquiries to ensuring customer satisfaction with the final product.
• Effectively deescalating customers while going above and beyond with autonomy while focusing on service recovery.

Chicago, Illinois, US

• Strong analytical skills and the ability to interpret complex market data
• Knowledge of risk management techniques and tools
• Proficient in technical analysis and charting software
• Ability to work under pressure and make quick decisions in a fast-paced environment

Philadelphia, Pennsylvania, US

• Ensured that customers' needs are met and their questions are answered promptly, efficiently, and accurately by handling inquiries, concerns, and complaints via phone and email.
• Provided support for technical issues, such as troubleshooting the medical alert system, assisting with billing and payment issues, and guiding customers through the setup and installation process.
• Maintain accurate records of customer interactions and maintaining the customer database.
• Continued education with the latest company policies and procedures to be knowledgeable about the medical alert systems, including their features and limitations.

Palm Beach Gardens, Florida, US

• Responsible for installing and configuring payment terminal hardware and software.
• Conducted planning and preparation activities to ensure successful deployment, including determining payment processing needs, selecting appropriate terminal types, and scheduling installation.
• Configured payment terminals to work with merchant's POS system, including setting up payment processing preferences, enabling tipping, and configuring transaction limits.
• Provided training to merchant staff on proper payment terminal usage, including how to process payments, print receipts, and troubleshoot common issues.

West Palm Beach, Florida, US

Provided excellent customer service by answering customer inquiries regarding their furniture warranty plans through phone, email, and chat.Assisted customers with filing warranty claims, ensuring that all necessary information was collected and that claims were processed promptly and accurately.Collaborated with other customer service agents to develop.

Marketing

Business Administration