With over a decade of experience in network management systems administration and technical support. I am a Support Technician at Syncrety, a leading provider of Information Technology Service Management in British Columbia. I ensure the optimal performance, security, and availability of network devices and IT systems across multiple locations, serving customers and businesses every day.I hold the Certified Wireless Technology Specialist (CWTS) credential, as well as certifications in cybersecurity from Huawei and Coursera. I have a proven track record of implementing vital security controls, mitigating cyber risks, and ensuring compliance with industry standards and regulations. I am proficient in a range of tools and technologies, including Python, PowerShell, Linux, Confluence, Jira, ServiceNow, Wireshark, and Chronicle. I am also adept at communicating complex technical concepts to various stakeholders, fostering collaboration and alignment. My mission is to secure and enhance the Information technology infrastructure that connects and empowers people and communities across Canada.