Akkea Watts Email & Phone Number

Atlanta, Ga, Us

Currently acting as a patient guide by helping with needs tied to insurance, billing inquiries, payments, and subscription renewals. I am overseeing a group of coordinators while developing & implementing new processes to ensure high quality care delivery. I research and discuss financial options with patients for services not reimbursable by third party payors & review patient accounts receivable balances on an on-going basis while proactively working with patients to ensure timely payment or progression to alternative payment plans.

- Served as a first point of contact for individuals interested in reducing opioid use through MAT.- Provided a comprehensive overview of Bicycle Health's treatment model and process for enrolling in services. - Conducted phone intakes to collect relevant health information, establish individuals' goals for treatment and determine insurance eligibility for telemedicine-based treatment services.- Guided and supported new patients through the enrollment process to help initiate a connection with a Bicycle Health provider. - Completed inbound and outbound outreach to engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.

Atlanta, Georgia, United States

- Contacted and communicated with patients who have procedures scheduled. - Completed pre-registration to verify insurance & demographic information was accurate prior to check-in.- Determined patient liability estimates and collected on new and past due accounts.- Located delinquent account owners & followed up to create repayment schedules appropriate for their financial situations.- Collected payments and scheduled payment arrangements on low & high balance accounts.

Duluth, Georgia, United States

- Delivered excellent customer service to all Advanced Urology constituencies including prospective patients, patients, family members, referring providers, external medical professionals, and all internal employees at AU.- Met Key Performance Metrics such as appointment & collection goals designed to driveoverall productivity.- Ran Estimates to calculate Patient Responsibility for upcoming appointments.- Collected & asked for an appropriate amount due while collecting and storingpayment information in secure databases.- Negotiated to collect on delinquent and loss accounts by offering resolutions.- Scheduled/Cancelled/Rescheduled new patients and current patients’ appointments/procedures.- Accurately and efficiently triaged all calls to determine appropriate resources or actions to be taken.- Handled a combined total of 100-150 calls daily, including inbound and outbound calls toexisting and prospective Advanced Urology patients as needed.

Associate'S Degree, Medical Billing & Coding

Associate'S Degree, Healthcare Administration

Associate'S Degree, Healthcare Administration