Aklesh Singh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai Area, India

1. Implemented AI enabled underwriting decision making system with a decision match of 85%2. Implemented one pager customer profiler for sales guys to check what can be the quotation, documents required, medical tests to be done, a customized video and a brief info about their customer3. Implemented auto email categorisation and response using natural language understanding for customer service4. Driven adoption and usage of collaboration tools5. Implemented face match, data extraction from documents and data verification from respective authorities6. Implemented AI powered chat bot for Sales queries and for HR related queries with an accuracy of 95%7. Successfully implemented vernacular voice enabled humanoid bot8. Successfully migrated to Adobe Experience Manager 6.5 from an outdated version.9. Actively owned and managed these products - Website, customer secured section, Advisor portal, Group website and CRM system

Mumbai, Maharashtra, India

1. Driven customer self service engagement from 72% to 82%2. Implemented smart search option on our customer service page3. Implementation of NLP based customer service and sales chat bot which is AI powered by IBM Watson4. Implemented single payout system for both company initiated and customer initiated payouts

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Worked with a major UK based bank to create their new digital channel for high growth entrepreneurs as a senior business analyst.

Mumbai Area, India

To improve the productivity of e-mail agents at contact center unit by 20% from the current level

Mumbai Area, India

As a Software Engineering Analyst at Accenture, my duties and responsibilities were as under,• Managed client operations.• Hands-on experience on Informatica 9.1 & 9.5 versions in complex and high-volume of data processing applications.• Performing operations like Extracting, Cleaning, Transforming and Loading the data using all the Transformations in Informatica.• Proficient in UNIX Shell Scripting & Shell features in general purpose programming languages.• Experienced in scheduling ETL using Control – M.• Proficient in databases like MS SQL,NoSQL,XML & Oracle.• Gave day-to-day technical support in delivering important client data without any issues.• Carried out production support daily. Attended on-call meetings with clients and gave support in production and test environments for the project.• Developed a document for the client to have a easy preface for all the work operations• Documented the daily flow of data analysis for the set of jobs running in the Production & Test environments for the client. • Performed different sorts of migrations in Informatica by developing first,then testing & then finally deploying it to Production.• Managed the number of tickets/incidents per quarter & solved them to provide end-to-end solution.• Carried out production support daily. Attended on-call meetings with clients and gave support in production and test environments for the project.

Pgdm, Operations Management

Engineer’S Degree, Electronics Engineering, Distinction

Activities and Societies: 1. Technical head in Electronics Engineering Students Association (EESA) 2. Organized special robotics event.

H.S.C., Science, Distinction

High School, Distinction

Activities and Societies: Elocution, One act plays, Debates, Quiz