- Lead and manage 15+ staff across scheduling and customer service departments, achieving a 95% patient satisfaction rate.- Streamlined scheduling workflows, reducing patient wait times by 20%.- Spearheaded analytic reporting for workflow and performance metrics.- Oversaw TCN Dialer System for outbound patient outreach to update insurance details and address account balances.- Conducted monthly team meetings to discuss goals, challenges, and training needs; facilitated one-on-one sessions for work audits and call performance feedback.- Assisted with MEVS reporting for Charity Care applications.- Managed accounts receivable follow-up for both hospital and physician services.- Generated and distributed operational reports to enhance team efficiency and achieve departmental goals.

• Directed a team of medical assistants, streamlining workflows and boostingefficiency by 20%.• Performed phlebotomy and urine dip strip testing with 99% accuracy.• Coordinated pre-authorizations for diagnostic testing and surgeries, ensuring timely care for over 50 patients monthly.• Assisted physicians in diagnostic and surgical gynecologic office procedures.• Reviewed patient results, and marked abnormal findings as high priority for provider review.

• Supervised and trained medical assistants, ensuring adherence to high standards of patient care and operational efficiency.• Assisted in gynecologic examinations and minor office surgical procedures, including port drain removals.• Managed patient care workflows, including lab result communication, prescription refills, prior authorizations for diagnostic imaging scans, interventional radiology procedures (e.g., fine needle aspirations, CT and ultrasound-guided biopsies), pre- surgical authorizations, and follow-ups.• Coordinated patients diagnostic radiology procedure scheduling.• Provided billing support with CPT and ICD-9 coding to non-group providers whenpractice physicians assisted in external surgeries.• Performed bladder irrigation testing, Foley catheter insertions, administered intramuscular injections, and post-surgical staple removals.

• Managed front desk operations, including patient check-ins and insuranceverification.• Collected co-pays, outstanding balances, and updated patient demographicinformation.• Scheduled appointments and procedures, ensuring coordination between medicalstaff and patients.• Answered high-volume phone calls, providing timely responses to patient inquiries.• Maintained patient records and filed documents efficiently.• Verified OB patient insurance coverage monthly

• Coordinated scheduling for Stair Lift Installations and Maintenance, ensuring timely service delivery• Managed payroll for Stair Lift Technicians, ensuring accurate and timely payments• Conducted customer walkthroughs in the showroom, showcasing various models of Residential and Commercial Elevators, and Stair Lifts• Ordered office supplies to maintain a well-equipped work environment• Created comprehensive user manuals for all company products, ensuring clarity and accessibility for customers and staff.• Collaborated with technical teams to gather product specifications and translate them into user-friendly documentation.• Standardized documentation processes to improve consistency and usability across company manuals.• Provided training and support to staff and customers on using company products, leveraging the manuals to enhance understanding.