Promoted to actualize additional duties taken on as Rooms Controller. Maintain an effective and organized front office team, while managing daily operations of Front Desk, Bell, Runner, Rooms Control and Guest Relations.• Implemented new systems and created LSOPs for inventory, organization, system access, and guest data management • Created master schedule for 5 teams to meet occupancy demands and labor count• Actively monitor guest feedback and work closely with department… Show more Promoted to actualize additional duties taken on as Rooms Controller. Maintain an effective and organized front office team, while managing daily operations of Front Desk, Bell, Runner, Rooms Control and Guest Relations.• Implemented new systems and created LSOPs for inventory, organization, system access, and guest data management • Created master schedule for 5 teams to meet occupancy demands and labor count• Actively monitor guest feedback and work closely with department managers to resolve complaints• Work with executive and sales teams to plan VIP meet and greets, and guide teams on superior performance• Observe and participate in checkbook and labor meetings to discuss forecasting vs. actual revenue Show less

Selected as member of opening team after property remodel, with responsibilities for working in tandem with the revenue management team to monitor and maintain accurate occupancy forecasts.• Handled blocking of all guest rooms, monitored reservations to ensure proper set based on preferences and loyalty levels, and worked closely with executive and sales team on VIP blocks• Created a comprehensive hotel layout map with room features, views, and ADA accommodations • Closely monitored… Show more Selected as member of opening team after property remodel, with responsibilities for working in tandem with the revenue management team to monitor and maintain accurate occupancy forecasts.• Handled blocking of all guest rooms, monitored reservations to ensure proper set based on preferences and loyalty levels, and worked closely with executive and sales team on VIP blocks• Created a comprehensive hotel layout map with room features, views, and ADA accommodations • Closely monitored daily and future inventory to prevent overselling while maximizing revenue• Created internal weekly forecast to accommodate scheduling demands• Worked closely with Revenue Management team to update daily inventory and plan maintenance projects• Created extensive Excel spreadsheet to track special projects and maintenance and took rooms offline as needed• Managed credit card transactions, resolved payment issues and disputes, and ensured prepayment setup• Coordinated with Group Housing for football teams and corporate events to ensure proper placement, and analyzed booking notes in detail to ensure reservations are allocated properly for each guest Show less

Hired after college graduation for front desk operations with expanded responsibility for improving business systems and taking authority for decision-making during shifts. Reported to Front Desk Manager and reported on daily operations.• Created department processes based on Marriott SOPs and wrote comprehensive training manual with LSOPs • Balanced daily inventory matrix, pre-blocked rooms by types, and ensured access to upgrades based on loyalty levels

Two-semester internship with responsibilities for creating highly profitable itineraries to meet consumer demand.• Researched travel blogs and weekly newsletters extensively to create pricing strategies for sample itineraries• Met with lead vacation planners to create itineraries, and assisted with trip planning and booking for clients• Made recommendations on most profitable and cost-efficient upscale sample itineraries

Worked as a front desk agent during COVID for 3 months.