With a robust track record in human resources management, the focus on my career centers on strategic HR operations across multiple business lines. Improving team's efforts to significantly increased associate engagement, an achievement that reflects the commitment to fostering a vibrant and inclusive work culture. At the core of these initiatives is a dedication to optimizing talent management, ensuring compliance, and driving employee satisfaction.The role as a liaison between the corporate office in Spain and our operations in Mexico reflects the ability to navigate and align international HR standards with local practices effectively. This involves implementing institutional guidelines and shaping the HR landscape to support business growth, while also nurturing union relationships and contributing to the overall organizational development.
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Regional Dhr MlacIhg Hotels & ResortsMexico
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Director De Personas-MexicoThe Fives Hotels & Residences Oct 2022 - PresentPlaya Del Carmen, Quintana Roo, MéxicoAs a Corporate Director of people in Mexico, I am responsible for the human resources strategy & operations of 5 business lines: 3 hotels, vacation club, call center, transportation & real estate, staffing guide of 1,500 employees.Liaison of the corporate office in Spain and key performer to ensure launch & implementation of the institutional guidelines. -
Human Resources Business PartnerMarriott Vacations Worldwide Oct 2021 - Sep 2022Cancún, Quintana Roo, MexicoResponsible of the human resources management at the Westin Resort & Spa Cancun, reporting to the Area Director of Human Resources Mexico and business resort operational partner. Increased from 81% to 92% the .associates engagement survey for 2022. -
Human Resources DirectorOne&Only Palmilla Oct 2020 - Aug 2021San José Del Cabo, Bcs, MéxicoResponsible for all HR operations and support business as an effective partner providing Joy and memorable experiences to our colleagues and guests.Made a real and unique contributions to union relationship and the organizational development, opening a communications channels and increasing the engagement index in HR in more than 10%. -
Director Of Human ResourcesMarriott International Apr 2018 - Sep 2020Ciudad De México Y Alrededores, MéxicoMarriott Customer Engagement Center for Caribbean and Latin America. 100% implementation of Marriott internal standards according to local law.2018 expansion from 79 to 750 associates to support Marriott's merger with Starwood Hotels.2019 expansion from 659 to 1200 associates resulting in significant savings cost for global operations.2019 Titanium Take Certification for the first time 100% Payroll accuracy 100% STPS (Mexican labor authorities)100% Optimization of HR Marriott procedures and global guidelines 2018 Leader of the Year for Customer Engagement Center for Caribbean and Latin America 2019 Human Resouces Excellence Award Caribbean Latin-American-MexicoTake Care Champion since 2014 -
Senior Human Resources ManagerThe Ritz-Carlton Hotel Company, L.L.C. Feb 2017 - Apr 2018Santa Cruz De Tenerife Y Alrededores, España2018 First Gold Take Care Certification for the first time.Responsibilities included training and compliance of leadership programs.Recruitment and Training of more than 600 interns from the most important Swiss, Spanish, Mexican and German colleges and gastronomic schools to support operations achieving exceptional operational costs.Training of Marriott systems to HR professionals of Starwood legacy in Spain.More than 10k hours done of Community Foot Program- Serve 360 (serving local communities).Supervised the first Ritz Carlton Hotel Talent Fair which attracted more than 200 potential candidates/employees.83% associate’s engagement survey.Established HR procedures and optimization of recruitment and payroll processes. -
Human Resources & Spa Director At Casa Magna Puerto VallartaMarriott Hotels Sep 2013 - Feb 2017MéxicoGreat contributor to achieved finance recovering of the hotel through people well being initiatives, payroll optimization and Human Resources procedures.2014 Human Resources Excellence Award as Best Human Resources Director for Caribbean and Latin America.2015 Leadership Talent Development Award.2015 Mustang Award for Hurricane Patricia's management crisis2015 Gilberto Rincón Gallardo Award for Diversity and Inclusion.2016 Stephen Garff nomination for diversity and inclusion.100% Compliance with the local government labor law requirements.Responsible for the negotiation of 3 major union contract agreements.100% payroll accuracy.Improved from 79% to 92% associate’s engagement survey. -
Senior Human Resources ManagerRenaissance Hotels Oct 2010 - Sep 2013VenezuelaOpening/launched of Renaissance hotel including recruitment and training of 200 associates. 100% Payroll implementation and 100% accuracy88% of Associate’s engagement survey 100% compliance with Marriott procedures with local labor law.Responsible for the negotiation of the first major union contract agreement. -
Hairstylist & Make Up ArtistSelf-Employed Jul 2007 - Feb 2010Queensland, AustraliaI developed my own business.
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Owner/Operations DirectorCastle Hotel Merthyr Tydfil Jan 2003 - Dec 2006Cardiff, Reino UnidoManaged 50-bedroom hotel, 1 restaurant, 1 bar/lounge and salon for events Responsible for housekeeping, food & beverage, kitchen, and reception staffCost analysis of restaurant ´s menus and events.Designed and cost of menus for restaurants, room service and events.Designed and sales of weddings, funerals, christmas parties, Weight Watcher' events among others.Established control and standards for room operations to improve guest experience.
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Human Resources ManagerBanco Del Caribe Jan 2002 - Nov 2002VenezuelaOpening of the first micromanagement bank in Venezuela and implementation of all human resources policies, procedures, structures, recruitment, performance appraisals, and career mapping.Designed and implementation of a payroll system adapted to specific business needs.Growing of the business from 3 to 150 sales agents.
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Talent Development ManagerBfc Banco Fondo Común Jan 2001 - Nov 2001Caracas-VenezuelaResponsible for human resources management for 256 branches with more than 2.000 employeesHead of Recruitment, Benefits, and TrainingLead the merger of Banco Republica and Fondo Comun, which included the relocation of 600 employeesManaged all union relationships -
Senior Human Resources ManagerBanco Davivienda Jul 1998 - Jan 2001VenezuelaResponsible for the talent acquisition & training for more than 960 employees and 89 branches.Managed recruitment, training, compensation including employee benefits plans Responsible for all unions relationships and contract agreements.Responsible for all direct liaison with headquarters in Colombia -
Head Of Recruitment And TrainingTextiles Gams C.A. May 1997 - Jul 1998VenezuelaResponsible for talent acquisition, training and benefits for 2000 employeesDesigned and implementation of the first training program based on company's vision and values Developed and implemented the company's first internship program developing 1.500 seamstresses to open a new business unitResponsible for the employee’ s benefits structure Supervised the payroll switch from cash to direct bank deposit for more than 3,000 employees100% compliance safe & safety measures according to local law
Ana Karina M. Education Details
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Diplomado -
Maxwell Leadership TeamOrganizational Leadership -
Actp-Asesco-Icf -
English As Second Language -
Bachelor Degree -
Master Degree
Frequently Asked Questions about Ana Karina M.
What company does Ana Karina M. work for?
Ana Karina M. works for Ihg Hotels & Resorts
What is Ana Karina M.'s role at the current company?
Ana Karina M.'s current role is Regional DHR MLAC.
What schools did Ana Karina M. attend?
Ana Karina M. attended Universidad Del Valle De México, Maxwell Leadership Team, Efic - Escuela De Formación Integral En Coaching, Cardiff University / Prifysgol Caerdydd, Universidad Central De Venezuela, Universidad Central De Venezuela.
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