Aaron Mcneil Email & Phone Number

Greater Los Angeles Area

Jack of all trades technician that handles everything from user on-boarding to OS and server migrations. ,

Greater Los Angeles Area

Working as a Help Desk Technician, I am the primary support contact for the main office which houses 200 users in a mixed Apple / Windows environment. I also support another 25 users at a remote office at a separate location, I provide break / fix support, windows server administrator support, and I either handle or assist in all adds moves and changes in both the main office, and our satellite news office.• I provide support for over 200 users in a mixed Windows and Macintosh environment both in person, and remotely using the TeamViewer and KACE Products • I mange remote user VPN solution.• Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments. • Managed all Windows 7 and Windows 10 images using Quest KACE.• I support company provided applications including Office 2016, Adobe Web Premium, Adobe Acrobat Pro, and various custom video broadcasting software titles. • I am presently migrating users from Windows 7 to Windows 10 using various commercially available profile migration tools. • I am presently assisting in the migration of company Mac users to Apple Macintosh 10.15 Mojave.• Provided basic configuration for all brands of tablets, phones, and Microsoft Surface devices.• Supported all the audio / video / conferencing needs for the El Segundo location.• I help support the management of the Cylance Antivirus solution.• Assist in the administration of the Cisco Phone System.

Culver City Ca

Working as a Senior Help Desk Analyst, I was the primary support contact for the Culver City office where I supported over 200 users in a mixed Apple / Windows environment. I provided break / fix support, windows administrator support, and handled all adds moves and chances for this office. Also, was the liaison between the NantHealth and NantWorks Shared Services team. • Provided support for over 700 Nant Organization users in a mixed Windows and Mac environment both in person, and remotely using both TeamViewer and Zoom. • Provided user management in Office 365 Enterprise, Microsoft Exchange 2010 – 2013, McAfee EPO Servers, Adobe Acrobat Enterprise Portal, TeamViewer Enterprise, Zoom Conferencing, and Druva On Prem Backup Solution. • Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments. • Managed all Windows 7 and Windows 10 images using Dell Image Assist.• Supported 100+ Windows users and their applications including Office 2007, Adobe Web Premium, Adobe Acrobat Pro, and Great Plains Accounting Software.• Migrated users from Windows 7 to Windows 10 using various commercially available profile migration tools. • Supported, migrated, and installed Apple version 10.6– 10.14, Snow Leopard to Mojave.• Added new users, resolved connectivity issues, and software configuration with Microsoft AX.• Provided basic configuration for all brands of tablets, phones, and Microsoft Surface devices.• Supported all the audio / video / conferencing needs for the Culver City location including managing companywide town hall meetings. • Served as the liaison between the NantHealth and NantWorks support teams. • Trained team members in the administration of various Nant Company systems.• Provided primary support for NantHealth C-Level employees.

Culver City Ca

Working as a Senior Help Analyst, I was the senior member of a seven person desktop support team that provide IT support from all divisions of the Nant organization. I was the primary support person for the NantPharma organization, the primary desktop hardware evaluator and decision maker. I also was the primary administrator of various Nant company systems. • Was the primary support contact for the Culver City office. . Supported approximately 15 Apple Macintosh users and about 60 Windows 10 both at the desktop and remotely using Teamviewer. • Provided user management in Office 365 Enterprise, Microsoft Exchange 2017 – 2013, McAfee EPO Servers, Adobe Acrobat Enterprise Portal, Teamviewer Enterprise, Zoom Conferencing, and Druva On Prem Backup Solution. • Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments. • Supported over 500 users from other Nanthealth locations using Teamviewer• Managed all Windows 7 and Windows 10 images using Dell Image Assist.• Supported 100+ Windows users and their applications including Office 2007, Adobe Web Premium, Adobe Acrobat Pro, and Microsoft AX Accounting Software.• Troubleshot LAN/WAN connectivity issues.• Supported, migrated, and installed Apple version 10.6– 10.14, Snow Leopard to Mojave.• Added new users, resolved connectivity issues, and software configuration with Microsoft AX.• Provided basic configuration for all brands of tablets, phones, and Microsoft Surface devices..• Supported all the audio / video / conferencing needs for the Culver City location including managing companywide town hall meetings. • Provided project management for the opening moving, and closing of Nantcompany offices across the US.• Migrated users from Windows 7 to Windows 10 using various commercially available profile migration tools. • Trained team members in the administration of various Nant Company systems.• Provided primary support for Nantcompanies C-Level, and other special executive users.

Greater Los Angeles Area

Working as a Desktop Support Engineer, I was the primary support contact for the IT department. I supported approximately 45+ Apple Macintosh users and over 200 Windows users both at the desktop and remotely. • Worked a Desktop Support Engineer, acted as the primary support contact for the IT department. Supported approximately 45+ Apple Macintosh users and over 200 Windows 7 both at the desktop and remotely.• Administered printers, print servers, the Fonality Phone system, and supported over 125 phone users in multiple locations.• Active Directory adds, moves and changes within a Windows 2008 environment. • Supported Apple OSX Server.• Supported 45+ Apple Macintosh OSX users and their applications including Office 2011, Adobe Web Premium, and Final Cut Pro in a Windows Server/Exchange 2007 environment.• Supported 100+ Windows users and their applications including Office 2007, Adobe Web Premium, Adobe Acrobat Pro, and Great Plains Accounting Software.• Troubleshot LAN/WAN connectivity issues.• Supported, migrated, and installed Apple version 10.4 – 10.8.3, Tiger to Mountain Lion.• Added new users, resolved connectivity issues, and software configuration with Great Plains.• Provided basic configuration for iPads and added them to corporate email.• Responsible for rollouts and troubleshooting for Windows Server 2008 and Exchange 2007.• Responsible for moves, migrations, installations, additions, and changes for large Windows and Macintosh environments.• Set up and supported 4 remote offices and all remote users using TeamViewer and setup the networks in three of the four offices.• Imaged Apple OSX machines using Blast Image from PSU.• Set up and maintained Symantec Endpoint Protection Server via Windows 2008 R2 Server.• Used Service Desk to track our IT tickers, providing level 1/2/3 support.• Provided direct support from company president, and all VIP employees.

Greater Los Angeles Area

Working as a Desktop Support Engineer, I was the primary support contact for the IT department. I supported approximately 30+ Apple Macintosh users and over 200 Windows users both at the desktop and remotely. • I was the primary support engineer for all IT-related issues for every company location including phone, desktop, and server issues. • I setup and configured both Microsoft Windows and Apple Macintosh systems according to the users’ needs. This included the research and purchasing of any special software to accommodate the individual requirements. • Supported 30+ Apple Macintosh OSX users and their applications including Office 2008, Adobe Web Premium, and Final Cut Pro in a Windows Server / Exchange 2007 environment. • Active Directory adds, moves and changes within a Windows Server environment.• Supported 200+ Windows users and their applications including Office 2007, Adobe Web Premium, Trillian, Adobe Acrobat Pro, and Great Plains Accounting Software.• I maintained the Nortel BCM 3.7 phone system with 144 digital phone users, 50 VOIP users. • Purchased desktop, laptop, and server systems after evaluating specs and verifying proper configuration.• Imaged Windows XP and Windows 2003 servers using Symantec Ghost. • Installed and configured Blackberry Enterprise Service in an Exchange 2007 Environment. • Set up and supported remote offices using Sonicwall and Cisco equipment using a VPN connection.• I designed, installed, configured, and maintained the help desk system that used the TrackIT Help Desk solution. • Provided at primary support for the company owner, and other executive employees.

Hired as a TSG Technician, I support over 100 users at Carson and over 300 users in Gardena in a Windows 2000/2003 Active Directory environment utilizing Windows 2000 and Windows XP at the desktop.• I provided second- and third-level desktop support on all UPS-SCS applications.• I provided computer, network, wireless device, and printer support for Windows operating systems at the user’s desktop.• Provided user training for Citrix, Office 2000 and 2003, and other desktop applications. • Built Windows 2000 and Windows XP images for Hewlett Packard, IBM, and Dell computers using Norton Ghost.• I was responsible for remote user support for users working out of my location. I handled all email and other remote user issues. Setup new SPL sites and trained new users within UPS guidelines. • I provided break/fix support for Dell, Hewlett Packard, and IBM computers, Okidata, Xerox, and Hewlett Packard printers, and various wireless warehouse input devices.

Employed as an Applications Support Engineer on contract with LAUSD, I supported over 700 users, in a mixed mode Linux\Samba server environment and using Windows 2000 and Windows XP at the desktop for the Los Angeles Unified School District New Facilities Branch.• I provided executive, second and third level desktop support on all LAUSD New Facilities Branch applications.• I provided computer, network and printer support for both Apple Macintosh, and Windows operating systems at the user’s desktop.• Provide user training for Citrix, Expedition, ARC GIS and other desktop applications. • Built Windows 2000, Windows XP and Windows Server 2003 images for new Compaq, IBM and Gateway computers using Norton Ghost.• I was responsible for all new construction remote user support. Handled all email, and other remote user issues. Setup work sites for remote access to LAUSD and New Construction offices. • Provided break/fix support for Apple Macintosh, IBM, Compaq, Dell Computers, & Hewlett Packard and Gateway computers and Printers.

Greater Los Angeles Area

Working as a Contract Desktop Support Technician within various assignments, I supported over 1500 users in a Novell \ Windows 2000 environment at St. Joseph’s Hospital in the City of Orange. I also provided Desktop Support in a 175 user Microsoft environment for Matchnet.com PLC.• I provided second and third level desktop support on all Matchnet.com PLC applications. • Provided computer and printer support at the user’s desktop.• Investigated, and solved user’s problems with network connectivity.• Provided user training for Citrix, and other remote desktop applications. • Built Windows 2000, Windows XP and Windows Server 2003 images for new Dell and Hewlett Packard computers using Norton Ghost, and PowerQuest Drive Image.• Migrated users from Windows 2000 server, to Windows 2003 Server. Also migrated users from Windows NT 4.0 Workstation and Windows 2000 Professional to Windows XP.• Break/Fix support for IBM, Compaq, Dell Computers, & Hewlett Packard Computers and Printers.

Greater Los Angeles Area

Provided break / fix windows support. Also provided windows server admin services, and was the promary phone system administrator. I was also in charge of support for all company remote users.