Aaron Mcneil Email & Phone Number

Greater Los Angeles Area

Jack of all trades technician that handles everything from user on-boarding to OS and server migrations.,

Greater Los Angeles Area

• Working as a Help Desk Technician, I am the primary support contact for the main office which houses 200 users in a mixed Apple / Windows environment. I also support another 25 users at a remote office at a separate.
• I provide support for over 200 users in a mixed Windows and Macintosh environment both in person, and remotely using the TeamViewer and KACE Products
• I mange remote user VPN solution.
• Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments.
• Managed all Windows 7 and Windows 10 images using Quest KACE.
• I support company provided applications including Office 2016, Adobe Web Premium, Adobe Acrobat Pro, and various custom video broadcasting software titles.

Culver City Ca

• Working as a Senior Help Desk Analyst, I was the primary support contact for the Culver City office where I supported over 200 users in a mixed Apple / Windows environment. I provided break / fix support, windows.
• Provided support for over 700 Nant Organization users in a mixed Windows and Mac environment both in person, and remotely using both TeamViewer and Zoom.
• Provided user management in Office 365 Enterprise, Microsoft Exchange 2010 – 2013, McAfee EPO Servers, Adobe Acrobat Enterprise Portal, TeamViewer Enterprise, Zoom Conferencing, and Druva On Prem Backup Solution.
• Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments.
• Managed all Windows 7 and Windows 10 images using Dell Image Assist.
• Supported 100+ Windows users and their applications including Office 2007, Adobe Web Premium, Adobe Acrobat Pro, and Great Plains Accounting Software.

Culver City Ca

• Working as a Senior Help Analyst, I was the senior member of a seven person desktop support team that provide IT support from all divisions of the Nant organization. I was the primary support person for the NantPharma.
• Was the primary support contact for the Culver City office.. Supported approximately 15 Apple Macintosh users and about 60 Windows 10 both at the desktop and remotely using Teamviewer.
• Provided user management in Office 365 Enterprise, Microsoft Exchange 2017 – 2013, McAfee EPO Servers, Adobe Acrobat Enterprise Portal, Teamviewer Enterprise, Zoom Conferencing, and Druva On Prem Backup Solution.
• Active Directory adds, moves and changes within a Windows 2008/2012/2016 environments.
• Supported over 500 users from other Nanthealth locations using Teamviewer
• Managed all Windows 7 and Windows 10 images using Dell Image Assist.

Greater Los Angeles Area

• Working as a Desktop Support Engineer, I was the primary support contact for the IT department. I supported approximately 45+ Apple Macintosh users and over 200 Windows users both at the desktop and remotely.
• Worked a Desktop Support Engineer, acted as the primary support contact for the IT department. Supported approximately 45+ Apple Macintosh users and over 200 Windows 7 both at the desktop and remotely.
• Administered printers, print servers, the Fonality Phone system, and supported over 125 phone users in multiple locations.
• Active Directory adds, moves and changes within a Windows 2008 environment.
• Supported Apple OSX Server.
• Supported 45+ Apple Macintosh OSX users and their applications including Office 2011, Adobe Web Premium, and Final Cut Pro in a Windows Server/Exchange 2007 environment.

Greater Los Angeles Area

• Working as a Desktop Support Engineer, I was the primary support contact for the IT department. I supported approximately 30+ Apple Macintosh users and over 200 Windows users both at the desktop and remotely.
• I was the primary support engineer for all IT-related issues for every company location including phone, desktop, and server issues.
• I setup and configured both Microsoft Windows and Apple Macintosh systems according to the users’ needs. This included the research and purchasing of any special software to accommodate the individual requirements.
• Supported 30+ Apple Macintosh OSX users and their applications including Office 2008, Adobe Web Premium, and Final Cut Pro in a Windows Server / Exchange 2007 environment.
• Active Directory adds, moves and changes within a Windows Server environment.
• Supported 200+ Windows users and their applications including Office 2007, Adobe Web Premium, Trillian, Adobe Acrobat Pro, and Great Plains Accounting Software.

• Hired as a TSG Technician, I support over 100 users at Carson and over 300 users in Gardena in a Windows 2000/2003 Active Directory environment utilizing Windows 2000 and Windows XP at the desktop.
• I provided second- and third-level desktop support on all UPS-SCS applications.
• I provided computer, network, wireless device, and printer support for Windows operating systems at the user’s desktop.
• Provided user training for Citrix, Office 2000 and 2003, and other desktop applications.
• Built Windows 2000 and Windows XP images for Hewlett Packard, IBM, and Dell computers using Norton Ghost.
• I was responsible for remote user support for users working out of my location. I handled all email and other remote user issues. Setup new SPL sites and trained new users within UPS guidelines.

• Employed as an Applications Support Engineer on contract with LAUSD, I supported over 700 users, in a mixed mode Linux\Samba server environment and using Windows 2000 and Windows XP at the desktop for the Los Angeles.
• I provided executive, second and third level desktop support on all LAUSD New Facilities Branch applications.
• I provided computer, network and printer support for both Apple Macintosh, and Windows operating systems at the user’s desktop.
• Provide user training for Citrix, Expedition, ARC GIS and other desktop applications.
• Built Windows 2000, Windows XP and Windows Server 2003 images for new Compaq, IBM and Gateway computers using Norton Ghost.
• I was responsible for all new construction remote user support. Handled all email, and other remote user issues. Setup work sites for remote access to LAUSD and New Construction offices.

Greater Los Angeles Area

• Working as a Contract Desktop Support Technician within various assignments, I supported over 1500 users in a Novell \ Windows 2000 environment at St. Joseph’s Hospital in the City of Orange. I also provided Desktop.
• I provided second and third level desktop support on all Matchnet.com PLC applications.
• Provided computer and printer support at the user’s desktop.
• Investigated, and solved user’s problems with network connectivity.
• Provided user training for Citrix, and other remote desktop applications.
• Built Windows 2000, Windows XP and Windows Server 2003 images for new Dell and Hewlett Packard computers using Norton Ghost, and PowerQuest Drive Image.

Greater Los Angeles Area

Provided break / fix windows support. Also provided windows server admin services, and was the promary phone system administrator. I was also in charge of support for all company remote users.