• Represent Unipart on daily Early Life Support calls, ensuring effective communication and collaboration with relevant stakeholders.• Provide comprehensive reports on Incidents, Defects, and Changes to NHS/SCCL, demonstrating a thorough understanding of the issues at hand.• Prioritize workload effectively to address all incidents in a timely manner, delivering prompt updates and resolutions.• Liaise with key Operational decision makers to schedule downtimes, minimizing disruptions… Show more • Represent Unipart on daily Early Life Support calls, ensuring effective communication and collaboration with relevant stakeholders.• Provide comprehensive reports on Incidents, Defects, and Changes to NHS/SCCL, demonstrating a thorough understanding of the issues at hand.• Prioritize workload effectively to address all incidents in a timely manner, delivering prompt updates and resolutions.• Liaise with key Operational decision makers to schedule downtimes, minimizing disruptions and maximizing efficiency.• Coordinate with cross-functional teams to facilitate seamless collaboration and ensure efficient resolution of incidents and defects.• Proactively identify opportunities for process improvements in incident management, contributing to the enhancement of overall ELS process between the client and third parties Show less

• Manage Environments Usage Plan on the NHS Programme across multiple systems.• Manage Change Enablement Process during the release, development cycles.• Release Management, version control across WMS, Middleware, Qlik BI and SQL Data Bases.• Working closely with the Development Leads, planning and orchestrating releases, system updates.• Creating core business procedures based on ITIL v4 principals, aligned with the client.• Continuously Improving business procedures… Show more • Manage Environments Usage Plan on the NHS Programme across multiple systems.• Manage Change Enablement Process during the release, development cycles.• Release Management, version control across WMS, Middleware, Qlik BI and SQL Data Bases.• Working closely with the Development Leads, planning and orchestrating releases, system updates.• Creating core business procedures based on ITIL v4 principals, aligned with the client.• Continuously Improving business procedures, highlighting opportunities, cascading changes. Show less

• Defining Support Model, Procedures, Roles, and Responsibilities• Manage Applications Support Analysts in the UK and offshore India.• Accountable for BAU Incidents, Problems, Service Requests, Early Life Support, and Transitions• Managing resource allocation effectively between BAU and Project activities.• Support multiple systems (Blue Yonder Dispatcher, Oracle TMS, SMART)• Manage Analysts' daily tasks and professional development.• Collaborate with various teams and… Show more • Defining Support Model, Procedures, Roles, and Responsibilities• Manage Applications Support Analysts in the UK and offshore India.• Accountable for BAU Incidents, Problems, Service Requests, Early Life Support, and Transitions• Managing resource allocation effectively between BAU and Project activities.• Support multiple systems (Blue Yonder Dispatcher, Oracle TMS, SMART)• Manage Analysts' daily tasks and professional development.• Collaborate with various teams and departments.• Oversee recruitment, interviewing, onboarding, and training.• Analyse and report team workload, drive data-driven decision making.• Align Team with business strategy, review resources, and create budget plans.• Brainstorming sessions with the Team, focusing on Issues and Improvement ideas, driving changes. Show less

• Manage WMS, Reporting, Application-related issues, System Changes, and Defects• Support 20+ clients across the UK and Europe• Mentor and Develop my Team, focusing on personal carrier and business goals.• Allocate resource between various workstreams, aligned with operational requirements.• Conduct performance reviews and ensure optimal staffing.• Analyse team workload, based on the data forecasting future resource requirements. • Responsible for budget planning, and… Show more • Manage WMS, Reporting, Application-related issues, System Changes, and Defects• Support 20+ clients across the UK and Europe• Mentor and Develop my Team, focusing on personal carrier and business goals.• Allocate resource between various workstreams, aligned with operational requirements.• Conduct performance reviews and ensure optimal staffing.• Analyse team workload, based on the data forecasting future resource requirements. • Responsible for budget planning, and presenting it to the Head of Department.• Collaborate with 10+ third parties, maintain relationships, and discuss performance /KPIs• Regular meetings with Directors and General Managers to address issues.• Contribute to business goals and align responsibilities in Senior Leadership meetings.• Engage with Central IT Team for improvement ideas and marginal gains. Leading the sessions.• Organize customer workshops and align with Clipper standard procedures. Show less

• Manage Technicians and Lead Technicians daily.• Motivate and support team members.• Develop and mentor future Lead Technicians• Conduct regular 1-on-1 meetings.• Create and progress with personal development plans.• Conduct annual appraisals and goal setting.• Identify development areas in line with business and individual goals.• Interview and recruit new team members.• Maintain strong relationships with external parties and departments.• Advise Operations… Show more • Manage Technicians and Lead Technicians daily.• Motivate and support team members.• Develop and mentor future Lead Technicians• Conduct regular 1-on-1 meetings.• Create and progress with personal development plans.• Conduct annual appraisals and goal setting.• Identify development areas in line with business and individual goals.• Interview and recruit new team members.• Maintain strong relationships with external parties and departments.• Advise Operations on problem resolution.• Participate in testing and implementing new system features.• Analyse data using advanced MS Excel formulas, report to Senior Management• Manage high-severity problems and update stakeholders.• Contribute to Continuous Improvement initiatives.• Assign and collaborate on mini projects with team members.• Conduct disciplinary hearings/meetings.• Manage performance through improvement procedures when necessary.• Monitor automation and system performance. Show less

• Participated in robust recruitment procedure.• Supported M&S DC2 Food Warehouse Project in Milton Keynes.• Interviewed approximately 200 candidates.• Hired Warehouse Operatives, Administrators, and Team Leaders.

• Supervising Control Room Technicians.• Overseeing automation activities.• WMS/WCS support and optimization.• Managing site automation and parameter configuration.• Communicating key incidents to on-site management.• Training new team members per standards.• Planning and monitoring training schedules.• Managing mini projects.• Producing daily/monthly statistics and reports for senior management using various tools.

• Successful "Go-Live" decision participation for M&S NDC project.• Creating presentations and tools for operational learning and site development.• Collaborating with multiple departments (Test Analysts, Inventory Management, Operations) on BAU.• Enhancing logistics procedures in Control Room.• Monitoring and controlling automated material handling system.• Ensuring optimized product flow.• Achieving all key performance indicators.• Producing regular activity… Show more • Successful "Go-Live" decision participation for M&S NDC project.• Creating presentations and tools for operational learning and site development.• Collaborating with multiple departments (Test Analysts, Inventory Management, Operations) on BAU.• Enhancing logistics procedures in Control Room.• Monitoring and controlling automated material handling system.• Ensuring optimized product flow.• Achieving all key performance indicators.• Producing regular activity reports.• Creating coaching notes and training new colleagues.• Managing orders and investigating failed order lines.• Handling incident/ticket management.• Cooperating with on-site IT, Mechanical Engineers, and various internal/external customers. Show less

• Assisting and supporting Test Analyst Team throughout testing periods.• Developing comprehensive Standard Operating Procedures (SOPs) for warehouse operations.• Ensuring consistent processes and effective training across various warehouse areas.

• Providing guidance and assistance to learners during training sessions.• Addressing queries and offering support while overseeing learners' progress.• Adapting to various warehouse areas for well-rounded training experiences.

• Achieving targets and job standards set by Managers and Supervisors.• Receiving garments and booking them into the system.• Picking customer orders for stores across England and Ireland.• Supporting E-Commerce operations.

• Showcasing products and services to existing and potential customers.• Assisting customers in selecting the best options tailored to their needs.• Establishing strong customer relationships and maintaining trust.• Identifying customer preferences and trends to improve offerings.

• Leading a team in the factory to efficiently address IT issues.• Implementing quick and effective solutions for IT challenges.• Enhancing team collaboration and communication for optimal problem-solving.• Continuously improving IT processes for increased factory efficiency.• Developing team members' skills through training and mentorship.• Analysing root causes of issues to prevent future occurrences.• Collaborating with cross-functional teams for seamless IT… Show more • Leading a team in the factory to efficiently address IT issues.• Implementing quick and effective solutions for IT challenges.• Enhancing team collaboration and communication for optimal problem-solving.• Continuously improving IT processes for increased factory efficiency.• Developing team members' skills through training and mentorship.• Analysing root causes of issues to prevent future occurrences.• Collaborating with cross-functional teams for seamless IT integration.• Proactively identifying areas for IT improvements and upgrades. Show less

• Swiftly resolving production line issues for minimal downtime.• Collaborating with Engineering, IT, Production, and Quality departments.• Troubleshooting software and hardware issues on computers and PLC machines.• Delivering comprehensive training for Operations staff.• Developing and refining production and rework procedures.• Analysing faulty mobile devices to identify failure causes.• Leading testing and implementation of new pilot projects.• Fostering strong… Show more • Swiftly resolving production line issues for minimal downtime.• Collaborating with Engineering, IT, Production, and Quality departments.• Troubleshooting software and hardware issues on computers and PLC machines.• Delivering comprehensive training for Operations staff.• Developing and refining production and rework procedures.• Analysing faulty mobile devices to identify failure causes.• Leading testing and implementation of new pilot projects.• Fostering strong relationships with our partner, Research in Motion. Show less

• Performing cosmetic and functional quality control for BlackBerry mobile phones.• Ensuring devices meet stringent specifications and standards.• Identifying and addressing any deviations to maintain product excellence.