- Delivering customers values by coaching and mentoring engineers to delivers good experience to customers- Coaching teams members to work effectively in providing customer support and collaborate across teams- Business focused, Coordinating with peers and managers on business priorities- Engage in difficult situations, provide coaching and delivering best experience for engineers and customers

Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in regard to finding solutions for technical problem identified in Microsoft products.Pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Responsible for managing the relationship with customers and thoroughly documenting their cases.Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

Designing and implementing enterprise infrastructure and platformsDesign, develop, install, and maintain Windows operating systems both on premise and in Azure IaaS Migration of on-premises solutions to Azure and O365Maintain and update operating systems and systems softwareSupport on-premises and cloud servers, including security configurations, patching, and troubleshootingDesign, configure, implement, and maintain system security strategies, policies, and procedures. Systems development and deployment in cloud environments including SaaS, PaaS & IaaSEvaluate, install and configure tools and services that assist the team in managing systemsBackup/restore of cloud servers and services

SharePoint Services server/services installation, service configuration, Administration & troubleshooting.SharePoint development, workflows & design.SharePoint integration with EPM, TFS, RMS & Exchange.SQL Server management and troubleshooting.Microsoft Project Server 2013 installation and administrationBackup Administrator – Veeam Backup & Replication solutionVMWare ESXi – Installation and configurationInstallation, configuration and troubleshooting windows server platformDeploy and configure windows server and active directory servicesInstall, configuring, administration & troubleshooting SCCM & SCOM.Exchange Server 2010 installation and administrationNetwork equipment installationDisaster recovery planningProducing operational and user procedures manual, and helping with IT policies and procedures manualsProducing reports for senior managersAdvice selection and purchasing IT equipment’sProviding technical support for all company branches

MS windows server 2008 & 2012 Installation, Configuring, Administration & Troubleshooting Deploying & configuring windows services, WSUS, FSRM, GPO, DNS, DHCP, AD-RMS, print server & AD-Domain ServicesInstall, configuring, administration & troubleshooting System Center Configuration Manager 2012 Endpoint protection & SAPNetwork installationMicrosoft Exchange 2010 installation, configuration, Administration & troubleshootingTechnical supportTroubleshooting end-user hardware, OS & software relates issues