Akram Samir Email & Phone Number

Tunisie

• Administration d'Active Directory,Intune, DHCP et DNS,gestion de la stratégie de groupe, gestion du serveur de fichiers.
• Administrateur Zscaler, Fortinet
• Administration O365: Gestion de la licence, Gestion de la migration du serveur de fichiers versSharePoint, Exchange
• Gérer infrastructure, les applications et les solutions SaaS
• Endpoint Management (téléphones, Ordinateurs, imprimantes et Tablettes )
• L'accompagnement des utilisateurs afin de résoudres leurs soucis en effectuant un support de Niv1, 2et meme 3.

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✓ First Line of contact with professional customer,✓ Identifying customer and Product,✓ Incident diagnosis met in order to understand the problem,✓ Customer satisfaction is the targets.

Tunisia

✓ First Line of contact with HP employees,✓ Identifying the employee,✓ Provide solution for office issue, outlook issue, operating systemissue, hard- ware issue,✓ Troubleshoot and solve common IT issues (password, hardwarefailure, software installs...)

Tunisia

✓ Provide a single point of contact for Renault Employees✓ Incident troubleshooting, analysis, resolution and/or escalation✓ Quick and efficient handling of IT incidents and service requestson first contact✓ Perform classification; prioritizing of incidents dependent on theimpact of the issue.