Alexander Krikun Email & Phone Number

IT professional with 17 years of experience in IT Service Management, Operations, enterprise applications support, and IT Project Management. Certified ITIL Specialist and PMP, has worked across diverse industries, including Oil and Gas, Telecom, Aviation, and Events Management, within multinational and multicultural organisations.Utilises a solid technical background with expertise in service management and IT team leadership, to drive operational excellence and optimise IT service delivery processes.Key competencies• IT Service Management: Expertise in ITIL processes (Incident Management, Problem Management, Change Enablement, Request Fulfilment, SLA management, delivering and supporting IT services).• IT Project Management: Experienced in managing projects using both traditional Waterfall and Agile Scrum methodologies.• Analytical Skills: Strong in data analysis and deriving actionable insights, using BI tools, SQL, and advanced Excel formulas.• Technical Expertise: Solid background in programming and integration, and ongoing learning of new technologies. • Stakeholder and Vendor Management: Skilled in managing relationships with customers, stakeholders, and vendors.• Operational Excellence: Customer-focused approach, ensuring service efficiency and quality, understanding business impact, experience in optimising IT operations.• Team Leadership: Experienced in recruiting, onboarding, training, developing teams, and enhancing team performance.Technical skills:• IT Service Management tools: Service Now, BMC Remedy, HP OpenView Service Desk• Marketing Technology: campaign management (Eloqua), analytics (Adobe Analytics), website personalisation (Adobe Target, VWO)• Digital platforms and web content management systems (CMS): Adobe Experience Manager (AEM), Wordpress, Drupal• IT delivery and management tools: JIRA, Serena Business Manager, Sharepoint, Confluence, MS Teams• Site Reliability Engineering (SRE) and Platform Reliability systems: Site24x7, New Relic• Integration and middleware: Mulesoft, TIBCO• Amazon Web Services (AWS)• SQL queries• Web analytics and tag management systems• Excel: advanced

Listed skills include Integration, It Service Management, Cross Functional Coordination, Team Leadership, and 38 others.