Customer Support - Apj
CurrentHeading up Technical Support and customer experience for Elastic in the Asia-Pacific and Japan region.
Oct 2024 - Present
AeroLeads people directory · profile
Abdul Karim Riyaz Email & Phone Number
Customer Experience | Technical Support | Search AI
at
Elastic
2 work emails found
@ca.com
1 phone found area 800
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience | Technical Support | Search AI
Location
Singapore, Singapore, Singapore
Company size
Who is Abdul Karim Riyaz? Overview
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Quick answer
Abdul Karim Riyaz is listed as Customer Experience | Technical Support | Search AI at Elastic, a company with 2060 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at ca.com, phone signal with area code 800, and a matched LinkedIn profile for Abdul Karim Riyaz.
Abdul Karim Riyaz previously worked as Customer Support - APJ at Elastic and Vice President, Global Premium Support at Automation Anywhere. Abdul Karim Riyaz holds Mba, Marketing from T.A Pai Management Institute.
Company email context
Email format at Elastic
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*@ca.com
71% confidence
AeroLeads found 2 current-domain work email signals for Abdul Karim Riyaz. Compare company email patterns before reaching out.
Profile bio
About Abdul Karim Riyaz
Customer experience and post-sales technical support executive in the SaaS/Enterprise software industry with a track record of significant achievements and success globally. Has lived and worked in the US, EMEA and APJ markets, and in LatAm, driving improvements in Customer and Employee Experience. Focused on growing Revenue via customer retention and expansion. Successfully built high performance teams focused on diversity and cultural integration. Built and managed global Technical Support, Premium Support and Customer Success teams in addition to earlier roles in Sales and Pre Sales Management, Business Development, Solution Selling, Partner Relationship Management and Building Go-To-Market Strategies for Enterprise and SaaS business models. Graduated in Computer Science Engineering, with an MBA in Marketing. Thrives on bringing clarity to self and the team while navigating change. Adept at reprioritizing activities for driving continuous improvements and meet goals in an ethical and professional manner.
Listed skills include Enterprise Software, Pre Sales, Business Alliances, It Strategy, and 12 others.
Current workplace
Abdul Karim Riyaz's current company
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Elastic
6 roles
Abdul Karim Riyaz work experience
A career timeline built from the work history available for this profile.
Vice President, Global Premium Support
Responsible for Worldwide Premium Support Service sales and delivery, by designing and delivering superior customer experience for global top-tier customers of Automation Anywhere. Focused on improving their post sales experience via specialized services and programs to transform customer user journey. I am also responsible for ensuring that these.
Feb 2022 - Mar 2023
Head Of Global Support Centers
Responsible for delivering great customer experiences via quick and effective resolution of technical support issues, as well as driving up adoption of our leading-edge cloud RPA solutions for Automation Anywhere's worldwide customers. I was responsible for building up the Support centers from 3 disparate locations into a tightly integrated global delivery.
Apr 2019 - Mar 2022
Vice President
July 2011 to March 2019: Vice President APJ - Customer Support & Success Team.Responsibilities include ensuring success of all CA customers in Asia Pacific and Japan, across Enterprise, Commercial and SaaS segments via product adoption, User Journey Management and Revenue Protection by providing superior Technical Support services and world class Customer.
Oct 1999 - Mar 2019
Sales & Marketing Manager
Sales, Pre-sales and Marketing communications for Platinum technology's products and services in the Gulf, Levant and Middle East region. Responsibilities included account management, sales quota attainment and ensuring customer success.
Oct 1996 - Sep 1999
Territory Manager
Sales & partner management. As Territory Manager for Wipro I was responsible for selling software products from Borland, Novell, Adobe and ANSYS. The sales model was based on a channel GTM, with re-sellers based across the region. Direct, end user selling and channel fulfillment was also part of this role.
Jan 1993 - Sep 1996
Team & coworkers
Colleagues at Elastic
Other employees you can reach at elastic.co. View company contacts for 2060 employees →
RG
Rusty Giglio
Colleague at Elastic
United States, United States
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PB
Peter Brachwitz
Colleague at Elastic
Austria, Austria
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HA
Henning Andersen
Colleague at Elastic
Central Denmark Region, Denmark, Denmark
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AW
Astrid Wright
Colleague at Elastic
Atlanta, Georgia, United States, United States
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SS
Sylvie Shimizu
Colleague at Elastic
San Jose, California, United States, United States
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BS
Brandon Snow
Colleague at Elastic
Greater Colorado Springs Area, United States
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KJ
Katherine Jia
Colleague at Elastic
San Ramon, California, United States, United States
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DK
Demetrius Knight
Colleague at Elastic
Phoenix, Arizona, United States, United States
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RA
Russel Angelo
Colleague at Elastic
Tawi-tawi, Barmm, Philippines, Philippines
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TN
Tiffany Nazarchyk
Colleague at Elastic
Fayetteville, North Carolina, United States, United States
View →
Rusty Giglio
Colleague at Elastic
United States, United States
View →
PB
Peter Brachwitz
Colleague at Elastic
Austria, Austria
View →
HA
Henning Andersen
Colleague at Elastic
Central Denmark Region, Denmark, Denmark
View →
AW
Astrid Wright
Colleague at Elastic
Atlanta, Georgia, United States, United States
View →
SS
Sylvie Shimizu
Colleague at Elastic
San Jose, California, United States, United States
View →
BS
Brandon Snow
Colleague at Elastic
Greater Colorado Springs Area, United States
View →
KJ
Katherine Jia
Colleague at Elastic
San Ramon, California, United States, United States
View →
DK
Demetrius Knight
Colleague at Elastic
Phoenix, Arizona, United States, United States
View →
RA
Russel Angelo
Colleague at Elastic
Tawi-tawi, Barmm, Philippines, Philippines
View →
TN
Tiffany Nazarchyk
Colleague at Elastic
Fayetteville, North Carolina, United States, United States
View →
2 education records
Abdul Karim Riyaz education
Mba, Marketing
T.A Pai Management Institute
B Tech, Computer Science
Tkm Engineering College
FAQ
Frequently asked questions about Abdul Karim Riyaz
Quick answers generated from the profile data available on this page.
What company does Abdul Karim Riyaz work for?
Abdul Karim Riyaz works for Elastic.
What is Abdul Karim Riyaz's role at Elastic?
Abdul Karim Riyaz is listed as Customer Experience | Technical Support | Search AI at Elastic.
What is Abdul Karim Riyaz's email address?
AeroLeads has found 2 work email signals at @ca.com for Abdul Karim Riyaz at Elastic.
What is Abdul Karim Riyaz's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Abdul Karim Riyaz at Elastic.
Where is Abdul Karim Riyaz based?
Abdul Karim Riyaz is based in Singapore, Singapore, Singapore while working with Elastic.
What companies has Abdul Karim Riyaz worked for?
Abdul Karim Riyaz has worked for Elastic, Automation Anywhere, Ca Technologies, Platinum Technology Inc., and Wipro Infotech Ltd.
Who are Abdul Karim Riyaz's colleagues at Elastic?
Abdul Karim Riyaz's colleagues at Elastic include Rusty Giglio, Peter Brachwitz, Henning Andersen, Astrid Wright, and Sylvie Shimizu.
How can I contact Abdul Karim Riyaz?
You can use AeroLeads to view verified contact signals for Abdul Karim Riyaz at Elastic, including work email, phone, and LinkedIn data when available.
What schools did Abdul Karim Riyaz attend?
Abdul Karim Riyaz holds Mba, Marketing from T.A Pai Management Institute.
What skills is Abdul Karim Riyaz known for?
Abdul Karim Riyaz is listed with skills including Enterprise Software, Pre Sales, Business Alliances, It Strategy, Cloud Computing, Sales Enablement, Saas, and Business Intelligence.
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