Alberto Servín Email & Phone Number

Santa Ana, Ca, Us

San Luis Obispo, California, United States

Recruitments:•Lead recruitments from start to finish:-Process job requisitions and posting jobs on NEOGOV Insight.-Collaborate with Hiring Managers on drafting ideal candidate statements, interview questions and finding interview panelists.-Scheduling candidate interviews via NEOGOV Insight and OHC.-Establish Eligibility Lists on NEOGOV Insight.-Drafting conditional offer letters via NEOGOV OHC and final offer letters via DocuSign.-Processing… Show more Recruitments:•Lead recruitments from start to finish:-Process job requisitions and posting jobs on NEOGOV Insight.-Collaborate with Hiring Managers on drafting ideal candidate statements, interview questions and finding interview panelists.-Scheduling candidate interviews via NEOGOV Insight and OHC.-Establish Eligibility Lists on NEOGOV Insight.-Drafting conditional offer letters via NEOGOV OHC and final offer letters via DocuSign.-Processing Personnel Action Forms (PAFs) for new hires via NEOGOV.-Processing new hires on NEOGOV OHC to NEOGOV Onboard for benefits enrollment and onboarding procedures.Benefits:•Process new hires and promotions on a bi-weekly basis using NEOGOV Onboard and Oracle Human Capital Management (HCM) software.•Lead new hire benefits orientations in-person and on Microsoft Teams on a monthly basis.•Coordinate and execute the biannual bilingual testing program each fall and spring. •File initial work comp claims on Athens Administrators portal. Maintain and organize records, such as DWC-1 forms, legal correspondence in secure department SharePoint folders.•Schedule and coordinate quarterly Random Drug Testing for City employees to ensure compliance with Department of Transportation (DOT) regulations.•Process employees’ Change of Address and other Qualifying Life Events (QLE) on Oracle HCM. Ensure information is accurate and up to date on CalPERS, and insurance providers’ (EyeMed, Delta Dental) databases.•Communicate and coordinate bi-annual visits for deferred compensation representatives (Nationwide, Mission Square, Empower). Show less

San Luis Obispo, California, United States

•Recipient of the 2023 Employee of the Year award for "Team Player" and "Leadership & Support". •Successfully executed the Assistant City Manager executive recruitment. •Coordinated with the HR Manager to execute the Fire Chief, Finance Director, and Community Development Director executive recruitments. •Served as the face of HR, provided a high-level of customer service in-person, on phone, and email to internal and external customers. Received several kudos to the… Show more •Recipient of the 2023 Employee of the Year award for "Team Player" and "Leadership & Support". •Successfully executed the Assistant City Manager executive recruitment. •Coordinated with the HR Manager to execute the Fire Chief, Finance Director, and Community Development Director executive recruitments. •Served as the face of HR, provided a high-level of customer service in-person, on phone, and email to internal and external customers. Received several kudos to the HR Director from City staff and external customers for level of service. •Coordinated and executed the biannual bilingual testing program each the fall and spring. •Reviewed and processed tuition reimbursements for the Educational Reimbursement Program. •Filed initial work comp claims on Athens Administrators portal. Maintained records, such as DWC-1 forms on City’s SharePoint.•Processed monthly retired department head stipends through CalPERS. •Produced payday reports (supplemental and retired annuitant reports for ACA compliance, termination reports, etc.) using Oracle Human Capital Management (HCM) software.•Led the Employee Recognition Committee in organizing the annual Summer Celebration, Winter Celebration, and Years of Service Ceremony. •Assigned harassment & discrimination prevention training to new hires on a bi-weekly basis. •Calendared for the HR Director, and scheduled staff meetings and department events. •Prepared meeting agendas and minutes for departmental meetings, Labor Relations Committee, and Personnel Board meetings. •Created ID cards for new hire employees using Zebra CardStudio software. •Created purchase orders (POs), processed invoices, and tracked departmental budget accounts on Oracle and Microsoft Excel. •Responded to routine unemployment claim notices from the EDD in a timely manner. •Maintained the department's SharePoint and homepage sites, insured information was accurate and up to date. Show less

•Entered data in Tyler Munis for onboarding and benefits enrollments for new hires, rehires, and promotions each pay period. •Prepared and composed reports for the Department, such as, monthly Affordable Care Act and As-Needed Employees Cumulative Hours reports using Excel and Tyler Munis. •Prioritized projects for colleagues by updating the Department's operations tracker spreadsheet on a weekly basis. Scheduled weekly appointments and prepared meeting agendas with colleagues… Show more •Entered data in Tyler Munis for onboarding and benefits enrollments for new hires, rehires, and promotions each pay period. •Prepared and composed reports for the Department, such as, monthly Affordable Care Act and As-Needed Employees Cumulative Hours reports using Excel and Tyler Munis. •Prioritized projects for colleagues by updating the Department's operations tracker spreadsheet on a weekly basis. Scheduled weekly appointments and prepared meeting agendas with colleagues to effectively manage Department tasks and project deadlines. •Prepared and composed user manuals on how to process Personnel Action Files on Tyler Munis. Proofread and edited manuals for accuracy, clarity, spelling, punctuation and grammar. •Filed and maintained confidential electronic and hardcopy personnel files; developed and maintained department recordkeeping systems and computerized databases (Tyler Munis, Microsoft SharePoint) in an accurate and timely manner. •Responded to inquiries and requests for information and services from the public and other City staff in-person, over the telephone and by email. Made referrals to appropriate sources when necessary, such as the Benefits or Labor and Employee Relations divisions. •Matched colleagues for rater requests from other municipalities•Distributed examination materials and proctored tests for Public Safety recruitments. •Processed employee badges on C-Cure 9000; deactivated badges for terminated employees. Show less

Los Angeles, California, United States

•Responded to inquiries from American companies interested in investing in Japan; utilized effective customer service techniques with customers by providing timely services and resources for their business expansion to Japan.•Data entry of customer information on Salesforce database and Excel spreadsheets; maintained confidentiality of data and insured entries were accurate and completed in a quick manner.•Prepared and composed Request for Proposals (RFPs); drafted and… Show more •Responded to inquiries from American companies interested in investing in Japan; utilized effective customer service techniques with customers by providing timely services and resources for their business expansion to Japan.•Data entry of customer information on Salesforce database and Excel spreadsheets; maintained confidentiality of data and insured entries were accurate and completed in a quick manner.•Prepared and composed Request for Proposals (RFPs); drafted and implemented contracts with localcontractors, processed monthly payments to contractors quickly and accurately.•Coordinated webinars for a Japanese business leaders, using GoTo Webinar software, on topics related to business innovation and trends in the U.S.•Scheduled and arranged online business matching events over Zoom and Microsoft Teams for Japanese and American companies.•Performed varied clerical and administrative support work for the Executive Director, such as scheduling and arranging appointments, travel arrangements and conference registrations.•Traveled on behalf of JETRO throughout Southern California, visited Japanese firms to conduct hearings on how JETRO could better support their business operations in the US. Show less

Los Angeles, California, United States

•Served as the primary point of contact for Japan Exchange and Teaching (JET) Program candidates during the application process. Responded to a high number of inquiries over email and telephone from candidates, such as job application procedures and employment and background verification checks.•Scheduled and arranged Zoom interviews for candidates and interview panelists; used mail merge on Microsoft Word and Excel to communicate to interviewers and interviewees efficiently; utilized… Show more •Served as the primary point of contact for Japan Exchange and Teaching (JET) Program candidates during the application process. Responded to a high number of inquiries over email and telephone from candidates, such as job application procedures and employment and background verification checks.•Scheduled and arranged Zoom interviews for candidates and interview panelists; used mail merge on Microsoft Word and Excel to communicate to interviewers and interviewees efficiently; utilized Excel spreadsheets to organize interview schedules.•Assisted with JET Program-related tasks and responsibilities, including but not limited to: - Making copies of candidate files and other Personally Identifiable Information (PII). - Organizing and disseminating information to candidates and interviewers. - Preparing schedules and materials for each day of interviews. - Gathering data obtained during interviews; processing them with speed and accuracy on the JET Program USA application tracking system (ATS) and Microsoft Excel spreadsheets to keep track of interviewer scores and comments.•Supported departing JET Program participants with final travel arrangements to Japan. - Notified participants of travel situation and answered any concerns they had in a timely and positive manner. - Worked with the travel agent to answer questions from participants. - Gathered personal identifiable information (academic transcripts, medical evaluations, FBI background checks) from participants to insure a seamless onboarding process to their contracting organizations.•Worked with consulate staff and outside organizations to assist in the planning and execution of Japan-related events, talks, lectures and official consulate functions.•Processed and verified orders and payments to vendor in procuring supplies for JET Program participants. Show less

Osaka, Japan

•Awarded “The Golden Touch – Certificate of Excellence” for demonstrating outstanding customer service skills, problem solving, and resourcefulness with a challenging customer.•Increased efficiency and reduced common errors in company processes by preparing an English-language customer service training manual and teaching the material to colleagues.•Screened a high volume of day-to-day telephone calls, email inquiries and online reviews both in English and Japanese. Provided… Show more •Awarded “The Golden Touch – Certificate of Excellence” for demonstrating outstanding customer service skills, problem solving, and resourcefulness with a challenging customer.•Increased efficiency and reduced common errors in company processes by preparing an English-language customer service training manual and teaching the material to colleagues.•Screened a high volume of day-to-day telephone calls, email inquiries and online reviews both in English and Japanese. Provided solutions timely manner to any issues guests faced during their stay.•Maintained, handled and input guest information and records using Oracle Hospitality Suite8, with confidentiality, discretion and a high level of accuracy and detail. Set up and maintained a filing system for hard copies of guest information and records.•Maintained routine booking and financial records on hotel software, Oracle Suite8; prepared daily financial reports to management.•Updated guest log on OracleSuite 8 and Excel spreadsheets on a daily basis to track customer experiences and disputes.•Translated and designed hotel notices from Japanese to English. Show less

Osaka, Japan

•Developed and led monthly resume and interview workshops for foreigners job-hunting in Japan. Evaluated activities associated with on-going training and development programs.•Sourced and prescreened candidates for subsidiary company's recruiters.•Provided weekly counseling and coaching (mock interviews, resume reviews, career exploration) for foreign exchange students job-hunting in Japan.•Researched hiring trends in Japan and developed helpful resources for clients in… Show more •Developed and led monthly resume and interview workshops for foreigners job-hunting in Japan. Evaluated activities associated with on-going training and development programs.•Sourced and prescreened candidates for subsidiary company's recruiters.•Provided weekly counseling and coaching (mock interviews, resume reviews, career exploration) for foreign exchange students job-hunting in Japan.•Researched hiring trends in Japan and developed helpful resources for clients in workshops and consultations.•Coordinated the logistics and planning of biannual career fairs with colleagues and external partners; events served between 200 to 300 international exchange students and 20 to 25 hiring companies.•Negotiated three internship agreements with local and overseas universities. Recruited and provided supervision and guidance for up to three student interns per semester. •Supervised interns and part-timers; trained, led and scheduled their work, followed through to insure tasks were done in a timely manner.•Managed part-timer and intern timecards on Google Spreadsheets; made changes as required and processed in accordance with company payroll procedures.•Scheduled and arranged meetings for the Managing Director using Google Calendar; arranged overseasbusiness trips, and prepared presentations for conferences and other events.•Produced English-language content and promotional material for company’s Facebook page and website, “WA.SA.Bi.” Show less

Wakayama City, Wakayama, Japan

•Coordinated yearly official and school delegation visits with the City of Wakayama’s sister cities (Bakersfield, CA, USA & Richmond, BC, Canada).•Composed Memorandum of Understandings (MOUs) for economic and cultural exchange with American and Canadian sister cities for the City of Wakayama; coordinated Wakayama City Mayor and City Council delegation visits and signing ceremonies to sister cities. •Designated Japanese-to-English translator by the City; translated and handled… Show more •Coordinated yearly official and school delegation visits with the City of Wakayama’s sister cities (Bakersfield, CA, USA & Richmond, BC, Canada).•Composed Memorandum of Understandings (MOUs) for economic and cultural exchange with American and Canadian sister cities for the City of Wakayama; coordinated Wakayama City Mayor and City Council delegation visits and signing ceremonies to sister cities. •Designated Japanese-to-English translator by the City; translated and handled confidential City information and documents (taxes, insurance policy, resident's records, etc.) from Japanese to English, and English to Japanese.• Editor of English version of the City of Wakayama's monthly newsletter (circulation of 300 subscribers).•Developed quarterly community outreach projects for the immigrant community; acted as a liaison between the City and community partners in promoting events and recruiting participants.•Utilized effective customer service techniques while interpreting in person and over the telephone in English and Japanese for immigrant residents needing assistance accessing city services.•Taught three weekly English conversation classes (from beginner to advanced level) to city residents (20 to 25 students per class).•Taught classes on cross-cultural understanding to over 1000 elementary school students a year, with interactive presentations on American cultural traditions and basic English-language conversation and vocabulary. Show less

Bachelor'S Degree, International/Global Studies (Concentration In Political Science & East Asian Studies)

Education record

1 Year - Study Abroad program with Middlebury College's partner school in Tokyo, Japan.

Japanese Language, Beginning Japanese Ii

Received the Kathryn Davis Fellows for Peace full-ride scholarship to attend the Middlebury Language School’s Japanese Program.