Alberto Servín Email & Phone Number

Santa Ana, CA, US

San Luis Obispo, California, United States

• Recruitments:
• Lead recruitments from start to finish:-Process job requisitions and posting jobs on NEOGOV Insight.-Collaborate with Hiring Managers on drafting ideal candidate statements, interview questions and finding interview.
• Lead recruitments from start to finish:-Process job requisitions and posting jobs on NEOGOV Insight.-Collaborate with Hiring Managers on drafting ideal candidate statements, interview questions and finding interview.
• Process new hires and promotions on a bi-weekly basis using NEOGOV Onboard and Oracle Human Capital Management (HCM) software.
• Lead new hire benefits orientations in-person and on Microsoft Teams on a monthly basis.
• Coordinate and execute the biannual bilingual testing program each fall and spring.

San Luis Obispo, California, United States

• Recipient of the 2023 Employee of the Year award for "Team Player" and "Leadership & Support".
• Successfully executed the Assistant City Manager executive recruitment.
• Coordinated with the HR Manager to execute the Fire Chief, Finance Director, and Community Development Director executive recruitments.
• Served as the face of HR, provided a high-level of customer service in-person, on phone, and email to internal and external customers. Received several kudos to the… Show more
• Served as the face of HR, provided a high-level of customer service in-person, on phone, and email to internal and external customers. Received several kudos to the HR Director from City staff and external customers.
• Coordinated and executed the biannual bilingual testing program each the fall and spring.

• Entered data in Tyler Munis for onboarding and benefits enrollments for new hires, rehires, and promotions each pay period.
• Prepared and composed reports for the Department, such as, monthly Affordable Care Act and As-Needed Employees Cumulative Hours reports using Excel and Tyler Munis.
• Prioritized projects for colleagues by updating the Department's operations tracker spreadsheet on a weekly basis. Scheduled weekly appointments and prepared meeting agendas with colleagues… Show more
• Prioritized projects for colleagues by updating the Department's operations tracker spreadsheet on a weekly basis. Scheduled weekly appointments and prepared meeting agendas with colleagues to effectively manage.
• Prepared and composed user manuals on how to process Personnel Action Files on Tyler Munis. Proofread and edited manuals for accuracy, clarity, spelling, punctuation and grammar.
• Filed and maintained confidential electronic and hardcopy personnel files; developed and maintained department recordkeeping systems and computerized databases (Tyler Munis, Microsoft SharePoint) in an accurate and.

Los Angeles, California, United States

• Responded to inquiries from American companies interested in investing in Japan; utilized effective customer service techniques with customers by providing timely services and resources for their business expansion to.
• Data entry of customer information on Salesforce database and Excel spreadsheets; maintained confidentiality of data and insured entries were accurate and completed in a quick manner.
• Prepared and composed Request for Proposals (RFPs); drafted and… Show more
• Prepared and composed Request for Proposals (RFPs); drafted and implemented contracts with localcontractors, processed monthly payments to contractors quickly and accurately.
• Coordinated webinars for a Japanese business leaders, using GoTo Webinar software, on topics related to business innovation and trends in the U.S.
• Scheduled and arranged online business matching events over Zoom and Microsoft Teams for Japanese and American companies.

Los Angeles, California, United States

• Served as the primary point of contact for Japan Exchange and Teaching (JET) Program candidates during the application process. Responded to a high number of inquiries over email and telephone from candidates, such as.
• Scheduled and arranged Zoom interviews for candidates and interview panelists; used mail merge on Microsoft Word and Excel to communicate to interviewers and interviewees efficiently; utilized… Show more
• Scheduled and arranged Zoom interviews for candidates and interview panelists; used mail merge on Microsoft Word and Excel to communicate to interviewers and interviewees efficiently; utilized Excel spreadsheets to.
• Assisted with JET Program-related tasks and responsibilities, including but not limited to: - Making copies of candidate files and other Personally Identifiable Information (PII). - Organizing and disseminating.
• Supported departing JET Program participants with final travel arrangements to Japan. - Notified participants of travel situation and answered any concerns they had in a timely and positive manner. - Worked with the.
• Worked with consulate staff and outside organizations to assist in the planning and execution of Japan-related events, talks, lectures and official consulate functions.

Osaka, Japan

• Awarded “The Golden Touch – Certificate of Excellence” for demonstrating outstanding customer service skills, problem solving, and resourcefulness with a challenging customer.
• Increased efficiency and reduced common errors in company processes by preparing an English-language customer service training manual and teaching the material to colleagues.
• Screened a high volume of day-to-day telephone calls, email inquiries and online reviews both in English and Japanese. Provided… Show more
• Screened a high volume of day-to-day telephone calls, email inquiries and online reviews both in English and Japanese. Provided solutions timely manner to any issues guests faced during their stay.
• Maintained, handled and input guest information and records using Oracle Hospitality Suite8, with confidentiality, discretion and a high level of accuracy and detail. Set up and maintained a filing system for hard.
• Maintained routine booking and financial records on hotel software, Oracle Suite8; prepared daily financial reports to management.

Osaka, Japan

• Developed and led monthly resume and interview workshops for foreigners job-hunting in Japan. Evaluated activities associated with on-going training and development programs.
• Sourced and prescreened candidates for subsidiary company's recruiters.
• Provided weekly counseling and coaching (mock interviews, resume reviews, career exploration) for foreign exchange students job-hunting in Japan.
• Researched hiring trends in Japan and developed helpful resources for clients in… Show more
• Researched hiring trends in Japan and developed helpful resources for clients in workshops and consultations.
• Coordinated the logistics and planning of biannual career fairs with colleagues and external partners; events served between 200 to 300 international exchange students and 20 to 25 hiring companies.

Wakayama City, Wakayama, Japan

• Coordinated yearly official and school delegation visits with the City of Wakayama’s sister cities (Bakersfield, CA, USA & Richmond, BC, Canada).
• Composed Memorandum of Understandings (MOUs) for economic and cultural exchange with American and Canadian sister cities for the City of Wakayama; coordinated Wakayama City Mayor and City Council delegation visits and.
• Designated Japanese-to-English translator by the City; translated and handled… Show more
• Designated Japanese-to-English translator by the City; translated and handled confidential City information and documents (taxes, insurance policy, resident's records, etc.) from Japanese to English, and English to.
• Editor of English version of the City of Wakayama's monthly newsletter (circulation of 300 subscribers).
• Developed quarterly community outreach projects for the immigrant community; acted as a liaison between the City and community partners in promoting events and recruiting participants.

Bachelor'S Degree, International/Global Studies (Concentration In Political Science & East Asian Studies)

Education record

1 Year - Study Abroad program with Middlebury College's partner school in Tokyo, Japan.

Japanese Language, Beginning Japanese Ii

Received the Kathryn Davis Fellows for Peace full-ride scholarship to attend the Middlebury Language School’s Japanese Program.