Akshay John Email & Phone Number

Canada

• Answer, evaluate and prioritize all incoming integrated systems, telephony, email requests and escalations.• Undertake first line triage of all incoming requests and escalations to determine which department to dispatch to. • Open service desk incident ticket using the appropriate ticketing system. Log all incoming requests and steps taken towards resolution. Document and complete detailed service requests on the system. • Manage service tickets by tracking service calls from… Show more • Answer, evaluate and prioritize all incoming integrated systems, telephony, email requests and escalations.• Undertake first line triage of all incoming requests and escalations to determine which department to dispatch to. • Open service desk incident ticket using the appropriate ticketing system. Log all incoming requests and steps taken towards resolution. Document and complete detailed service requests on the system. • Manage service tickets by tracking service calls from initiation through to completion, ensuring that all service tickets have been closed on the system when all calls have been completed and that the client is satisfied. • Manage problem recognition, research, isolation, resolution, and follow-up on all tickets/requests. Escalate problems or issues as needed to Field Service Technicians and/or Service Owners.• Perform work on revolving Morning/Afternoon/Overnight shifts. Show less

Moncton, New Brunswick, Canada

 Reporting any security events and dealing with emergencies, including initial alerts and evacuations, under site procedures. Effectively implemented security protocols during adverse weather events to ensure a safe and secure environment. Working as part of a team to provide conflict resolution assistance at client premises where there is potential for conflict. Making effective decisions when in unfamiliar and emergency… Show more  Reporting any security events and dealing with emergencies, including initial alerts and evacuations, under site procedures. Effectively implemented security protocols during adverse weather events to ensure a safe and secure environment. Working as part of a team to provide conflict resolution assistance at client premises where there is potential for conflict. Making effective decisions when in unfamiliar and emergency situations. Communicated effectively with clients to collect crucial data for analysis. Show less

Moncton, New Brunswick, Canada

• Provided timely and effective technical support to end users, addressing hardware and software issues through troubleshooting and resolution.• Responded to user inquiries and reported incidents via the help desk ticketing system and ensuring accurate documentation of issues and resolutions.• Explain device capabilities, wireless carrier data product offerings and company policies.• Utilize call center technology to troubleshoot, input, track, and report customer… Show more • Provided timely and effective technical support to end users, addressing hardware and software issues through troubleshooting and resolution.• Responded to user inquiries and reported incidents via the help desk ticketing system and ensuring accurate documentation of issues and resolutions.• Explain device capabilities, wireless carrier data product offerings and company policies.• Utilize call center technology to troubleshoot, input, track, and report customer issues.• Assisted users remotely, utilizing remote desktop tools and providing step by step guidance to resolve technical issues efficiently.• Installed, configurated and maintained software applications, ensuring seamless functionality across various systems.• Delivered high quality customer service, ensuring positive interactions with end users, and fostering a user-friendly IT environment. Show less

New Brunswick, Canada

 Responding to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner and explaining technical situations to non-technical individuals. Troubleshooting and supporting software applications, various hardware/software configurations and doing appropriate testing and diagnostics. Identifying, researching, and resolving technical problems. Escalating problems to other… Show more  Responding to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner and explaining technical situations to non-technical individuals. Troubleshooting and supporting software applications, various hardware/software configurations and doing appropriate testing and diagnostics. Identifying, researching, and resolving technical problems. Escalating problems to other support teams when necessary for the resolution. Documenting incidents/problems, troubleshooting steps are taken and comments in a ticketing management system. Show less

Barrie, Ontario, Canada

 Providing fast, accurate services and positive guest relations and motivate, train and discipline team members. Correctly calculated inventory and ordered appropriate supplies and comply with all cash control/security procedures. Preparing a weekly labor schedule and ensuring accuracy of timekeeping and payroll. Consistently provided friendly guest service and heartfelt hospitality and performed all position responsibilities accurately and in… Show more  Providing fast, accurate services and positive guest relations and motivate, train and discipline team members. Correctly calculated inventory and ordered appropriate supplies and comply with all cash control/security procedures. Preparing a weekly labor schedule and ensuring accuracy of timekeeping and payroll. Consistently provided friendly guest service and heartfelt hospitality and performed all position responsibilities accurately and in a timely manner. Show less

Toronto, Ontario, Canada

 Responsible for the installation, configuration &ongoing usability of desktop/laptop computers, peripheral equipment, and software applications. Diagnose and repair hardware problems, set up, configure and test equipment. Perform preventative maintenance, install, upgrades and options. Diagnose and resolve minor network issues (LAN Access) Document technical support processes and procedures. Provide remote and on-site end-user IT support, addressing… Show more  Responsible for the installation, configuration &ongoing usability of desktop/laptop computers, peripheral equipment, and software applications. Diagnose and repair hardware problems, set up, configure and test equipment. Perform preventative maintenance, install, upgrades and options. Diagnose and resolve minor network issues (LAN Access) Document technical support processes and procedures. Provide remote and on-site end-user IT support, addressing technical issues promptly and professionally. Show less

Toronto, Ontario, Canada

 Provide first-level support and troubleshooting assistance to end-users, ensuring timely resolution of IT-related issues. Manage and prioritize incoming service requests, incidents, and problems through our service desk system. Work collaboratively with technical teams to resolve complex technical issues and escalate problems when necessary. Document in detail the activities carried out as well as the technical information… Show more  Provide first-level support and troubleshooting assistance to end-users, ensuring timely resolution of IT-related issues. Manage and prioritize incoming service requests, incidents, and problems through our service desk system. Work collaboratively with technical teams to resolve complex technical issues and escalate problems when necessary. Document in detail the activities carried out as well as the technical information collected. Perform data backup and recovery at a user level, as required. Show less

Barrie, Ontario, Canada

• Processed cash, debit, and credit card transactions and entered data into spreadsheet to complete statistics and kept records for access control to facility• Communicated and coordinated services with other departments and resolved problems and handling customer complaints• Issued keys, provided access to high security area, and entered information into database.• Patrolled area and assisted officers making arrests

Cochin Area, India

 Install, troubleshoot, repair / upgrade desktops, laptops, and other IT equipment as per client request. Managing video conference devices and connecting printers and scanners to the network. Documented client/user interactions, working notes, resolution on ticketing system. Troubleshoot Reliance Wi-pod devices for customers and clients facing issues. Respond to inbound requests from staffs for various software and application support.

Diploma Of Education, Computer Systems Technician Networking

Graduated with honours

Bachelor Of Computer Application, Computer Science