Akshay Kumar

Akshay Kumar Email and Phone Number

Assistant Manager (RCM) @ Hubkom Solutions
Pakistan
Akshay Kumar's Location
Pakistan, Pakistan
Akshay Kumar's Contact Details

Akshay Kumar work email

Akshay Kumar personal email

n/a
About Akshay Kumar

Customers are key to success. And for organizations (regardless of their sizes), Sales is no behind. For the past five years, I have learnt to handles customers like they are heard & understood and "sales" like none can do it better. My core competence with dealing with customers lies in Customer Care, Customer Management, Customer Complaint Resolution whereas with Sales, I'm experienced in Sales Team Management, Deposit Mobilizations particularly to the banking sector but I'd be happy to explore a new industry. I have gathered my interest in Training and Development. I have conducted sessions & sessions and soon, I realized I can motivate people and help them communicate better, sell better and grow farther.

Akshay Kumar's Current Company Details
Hubkom Solutions

Hubkom Solutions

View
Assistant Manager (RCM)
Pakistan
Employees:
35
Akshay Kumar Work Experience Details
  • Hubkom Solutions
    Assistant Manager (Rcm)
    Hubkom Solutions
    Pakistan
  • Silkbank Limited
    Assistant Manager - Liability Outbound Unit
    Silkbank Limited Aug 2020 - Apr 2023
    Karāchi, Sindh, Pakistan
    - Managing a team of 10 Associates - I've been keenly working on sales targets, deposit mobilization, insurance, customer retention & managing customers queries.-Closely connected with the stakeholders to evaluate team performance and setting a growthestimation on an annual basis.- Leading and counseling team members to ensure a clear understanding of customer journey andtheir relationship with the bank as a whole.
  • Silkbank Limited
    Officer Complaint Management Unit
    Silkbank Limited Apr 2018 - Mar 2020
    Karachi
  • Silkbank Limited
    Qc Executive
    Silkbank Limited Nov 2017 - Apr 2018
    Karachi
    1)Monitor calls to measure performance of phone banking officers 2)Performs mock calls with new hires post-training to determine readiness for moving into support3)Conducting Pre shifts/post shifts4)Training and coaching of phone banking officers5) Developing evaluation programs for phone banking officers
  • Silkbank Limited
    Phone Banking Officer
    Silkbank Limited Nov 2016 - Nov 2017
    Karachi
    · Casa , Consumer finance maintenance as per Customer need over the phone· Cross selling various banking products to customers over phone· Handling and resolving customer queries over phone· Convening customer Complains to concerns· Able to work a flexible schedule that will include weekends and holidays· Outbound calls to customer for call backs
  • Sybrid Private Limited - A Lakson Group Of Company
    Customer Services Executive
    Sybrid Private Limited - A Lakson Group Of Company Nov 2015 - Nov 2016
    Karachi
    Responsible for meeting all targets/KPI's on dailyBases as set by the Department.· Answer telephones and record orders with 100% accuracy· Convey orders to restaurants for accurate and prompt delivery.· Make customer call backs· Bring awareness among customers by educating them about promotions and services· Conveying customer's feedback and suggestions to the supervisor in order to offer services exceed customer expectations.· Handling complains tickets in CRM with 100% accuracy, forwarding to relevant stakeholder and updating Stores where applicable· Out bound calls for web orders

Akshay Kumar Skills

Microsoft Office Team Management Teamwork Management Customer Service Public Speaking Banking

Akshay Kumar Education Details

Frequently Asked Questions about Akshay Kumar

What company does Akshay Kumar work for?

Akshay Kumar works for Hubkom Solutions

What is Akshay Kumar's role at the current company?

Akshay Kumar's current role is Assistant Manager (RCM).

What is Akshay Kumar's email address?

Akshay Kumar's email address is ak****@****.com.pk

What schools did Akshay Kumar attend?

Akshay Kumar attended Shah Abdul Latif University, Khairpur, Bahria Foundation College Ranipur.

What skills is Akshay Kumar known for?

Akshay Kumar has skills like Microsoft Office, Team Management, Teamwork, Management, Customer Service, Public Speaking, Banking.

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