Akshay Kumar Email & Phone Number

Hyderabad Area, India

Hyderabad Area, India

We touch people's life by giving them opportunities in top organizations.We hire the people in IT Industry,Non-IT,Commercial Sectors etc.We source the profiles through social networking sites,references and head hunting. And we place the right candidate for the right position.

• Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines. • Work within agreed service levels, striving to exceed customer expectations wherever possible. • Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic • Take ownership of queries and proactively follow through to resolution. • Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager • Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary • Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary • Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations • Maintain professional working relationship with internal and external customers, customer service management and colleagues • Supports decisions made by Management and conveys positively to team members and other C/S locations. • Adhere to agreed standards of quality and quantity and process all orders/ claims/ queries with a minimum 98% accuracy rate. • Perform quality assurance on work processed. • Report workload statistics as required. • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. • Provide flexible support for team members and other teams and foster a positive and a motivating environment • Demonstrate a positive and flexible approach to changing business priorities. • Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

Worked for Canadian Inbound Process

Hyderabad

I worked as Senior Sales Executive for U S Outbound Process

Education record

Education record