Business Analyst
CurrentFabHotels is a leading hospitality brand offering affordable and quality accommodations across various cities. With a focus on providing a comfortable and convenient stay experience, FabHotels combines modern amenities, strategic locations, and personalized services. Catering to both business and leisure travelers, FabHotels is committed to delivering a seamless and value-driven hospitality experience.Designation: Business Analyst•Spearheaded data-driven solutions for top-level management (AD/VP), enhancing data visibility for strategic decision-making.•Tracked crucial business metrics including Revenue, Margin, Pricing/Discounting, and Business Sources.•Collaborated cross-functionally with Tech, Supply, and Operations teams to streamline the property onboarding and price and inventory mapping process on the New B2B Portal Travelplus.•Developed and implemented data-driven dashboards for pricing analysis of Travelplus against other OTAs, resulting in improved pricing for 21K+ properties.•Led content optimization efforts for 21K+ Travelplus properties, working closely with the content team to enhance property profiles visually and with better content. Ranking optimization the hotels as per the demand and better rating of the hotels.•Designed a comprehensive settlement dashboard tracking payments and invoices for 250+ clients.•Created various trackers for daily visibility and managed inventory and supply reports, including Inventory and Hotels Repository, Custom Sourcing Hotel Reports, and Quality Checks for pricing and ratings.•Established CRM tools process automation using Freshdesk and created reports, monitoring ticket volume, TAT, and CSATmetrics.•Developed real-time agent productivity reports for sourcing/catalyst teams, tracking key metrics such as Revenue, Margin, Conversion, and TAT.