Akshay Kumar Email & Phone Number

Hyderabad, Telangana, India

Led a team of 130 customer support representatives, fostering a positive and collaborative work environment.- Developed and implemented strategies to improve customer satisfaction, resulting in a 93% increase in positive feedback.- Conducted regular team meetings and provided coaching to team members to enhance performance and achieve KPIs.- Handled escalation calls and followed the metrics of escalation process, resolving and providing resolution out of the box.- Analyzed customer support data and generated reports to identify trends, areas for improvement, and resource allocation.

Hyderabad, Telangana, India

Joined as a Customer Support Representative: Responded to customer inquiries in a timely and professional manner, consistently meeting or exceeding performance metrics.- Utilized CRM software to track customer interactions, maintain accurate records, and manage support cases.- Developed strong product knowledge to effectively address customer concerns and provide accurate information.Later Promoted as a Subject Matter Expert-Acted as a go-to resource for Voltas Support Team on Services.- Played a pivotal role in Voltas Service by providing expert insights and guidance.- Developed and conducted training sessions to enhance team members' understanding on the projectowned.- Consistently provided accurate and insightful solutions to complex situations.- Recognized for in-depth knowledge of [Specific Area], resulting in [Notable Impact/Improvement].- Served as a mentor, sharing subject matter knowledge to elevate team members' capabilities.