As a Training Specialist (Comms), I specialize in training new team members, auditing calls, and providing personalized feedback to enhance communication skills and service quality. I actively engage in talent acquisition efforts, fostering a culture of continuous improvement and excellence within the organization.

Assisting disabled American Customers

As a VCS Associate, I maintained customer relationships, addressed inquiries promptly, and suggested process improvements to enhance service quality, contributing to customer satisfaction and organizational objectives.

This position required screening resumes, taking help from the job searching portals like LinkedIn, Monster, Dice etc.reaching out to US based candidates for Technical Profiles. Working on tax terms like W2, C2C and 1099 or H1B.Submitting resumes post proper screening and conversing and submitting. Following up on the same until the candidate is placed.

1. Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.2. Accurately represent their business units’ needs to the project team.3. Validate the requirements and deliverables that describe the product(s) or service(s) that the SuccessFactors consultant will produce.4. Bring information about the project back to their agency.5. Provide input for the design and construction of test cases and scenarios and may also validate executed test results.6. Provide input into and execute user documentation and training material.7. Test the product(s) or service(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team.8. Guide other team members on the project to ensure the content is accurate.9. Resolve issues relevant to project deliverable(s) within their area of expertise.10. Obtain or provide approval for changes to rules, processes and policies.11. Be committed to the project and participate in the workshops.12. Be proactive and engaged during the workshops.13. Using Microsoft Excel in multiple tasks like keeping a track of attendance or any other task needs to be done by the team.

Listening to recorded audio (or video) and typing what you hear word-for-word. The audio files are varied and can include focus groups for market research, interviews, meetings, phone calls, zoom calls etc.