Akshay Sachdeva Email & Phone Number

Delhi, India

Gurgaon, India

• Leading Collaboration team and assisting them on troubleshooting tickets.• Worked on multiple implementing projects on new features to be added to the existing setup.• Created HLD, LLD, NIP for decommissioning of old sites, migrating CME sites to call manager.• Ensured NoC engineers availability and smooth ticket handling during resource crunch.• Complete end to end delivery of projects from requirement gathering, planning, implementing and managing the Cisco Collab Portfolio.• Organised QBR (Quarterly Business Review) with customers, involving review of network setup, recommendations based on best practices, brief on SLA for the tickets handled within the quarter• Worked on L3 issues involving multiple Vendor teams.• Identified various technical gaps within team and trained team members on same.• Performed regular quality checks on work performed by engineers on tickets and helped them to resolve the issue faster.• Worked on all UC troubleshooting tickets received for the client in a timely manner.• Prioritised work based on the requirement and urgency of the issue.• Build an internal lab for engineers to work and enhance their skill set.• Performed upgrades, installed patches on CUCM, Unity, UCCX and voice gateways.• Worked on 3rd party servers such as Xmedius FAX server, Zoom recording etc.• Handle day to day issues with multiple clients over email/phone/webex on various UC technologies like CUCM, CUC, UCCX, Voice Gateways.• Expert in handling migrations on call manager and voice gateways.

Bengaluru Area, India

++ Provided assistance to integrate Cisco proprietary products with Global networking protocols like MGCP, H.323 and SIP.++ Handled various customer escalations and CAP cases in APAC theatre.++ Worked on team escalations.++ Coordinated with Business Unit developers for getting the codes fixed for the users after analyzing the DEFECT raised by engineers.++ Mentored new hires in the team so that they can ramp up technically and operationally as per the team standards.++ Worked on cross team collaborations with several teams across the globe.++ Helped the team with on time lab recreates to reproduce customer’s issue for analysis and resolution on time.++ Real time troubleshooting on a live network without affecting the production.++ Served in the Multi Services/Communications Manager team in the CISCO TAC as well as Consulting Engineer taking care of voice gateways, gatekeepers call manager and call manager express, CUBE, FAX etc.++ Developed and implemented solutions for a company’s Voice-Over-IP network infrastructure by directly working with over 500 clients across USA and Australia++ Identified and minimized loopholes in clients’ network thereby substantially reducing the number of fraudulent calls and enhancing network security++ Liaised with business units and technical services teams on pilot projects that ensured release of critical products with minimal possible defects++ Ensured complete knowledge transfer and clientele from Sydney, as part of a business transition++ Accelerated to become subject matter expert on Collaboration products like Communications Manager Express, Cisco Unified Border Element, Cisco Unity Express, and features like Fax Over IP, IP Telephony Protocols etc.++ Trained multiple engineers on various topics of Cisco Collaboration.++ Represented Cisco Collaboration India at Cisco Live US 2016 as a Walk-In Self-Paced Lab Proctor++ Ensure that service level and customer satisfaction metrics are met.

Bengaluru Area, India

++ Implement, Manage and Support Unified Collaboration solutions as per the architecture and design standards++ Prepare and modify Low Level Design (LLD)++ Prepare technical implementation plans (TIP/NIP) and provide technical leadership and guidance during deployment activities++ Create test plan and test VOIP network++ Work with carriers to turn up circuits++ Detailed Handover to Support documents for all completed projects++ Create migration document for site migration++ Work with other engineers to establish and deploy configuration standards++ Work with project managers to prioritize deployments++ Provide day 1 support for the migration

Bengaluru Area, India

++ Provided CCNA Voice, CCNP Voice and CCIE Voice training to the new interns and walked them through the Voice products, configuration and basic troubleshooting.++ Design and Implemented VoIP network, involving configuration as below: ++ Configuring Cisco Call Manager Express and configured 79xx and 99xx IP phones. ++ Integrated CCME with Cisco Unity Express (CUE) and configured voicemail andauto-attendant. ++ Configured CCME and provided features such as Call Park, Intercom, DSP Resource Conference, Class of Restriction and Music on Hold (MoH). ++ Also configured SIP Trunk with ITSP and configured Dial-Plans, translation rules, numexp and dial-plan pattern.++ Further Implemented Cisco Call Manager 8.6 as a part of upgrade.++ Configured H323/MGCP/SIP gateways and configured Route Pattern, Route Group, Route List and translation patterns for Call routing.++ Also configured partitions and CSS, intercom, plar, time of day routing and other features.++ Integrated CUCM with CUE and configured voicemail for users.