• Oversee, manage, and resolve all emergency/scheduled maintenance activities/network outages• Provide on-site support for inventory audit and reconciliation processes• On-site troubleshooting and replacement of hardware within the data center

• Sales of hardware including custom builds and upgrades/refurbishing of existing equipment• Field servicing of fileservers, workstations, peripherals, and resolution of software issues• Administration of network environments including MS Active Directory and MS Office 365• Recommend hardware and software solutions to clients for increased productivity

• Provided technical support for Field Service Engineers performing new/upgraded network installations• Monitor the performance of FortiGate FG-40F, FortiNet LTE-FX101, HP Aruba 6000 switches, Cisco 192 ATA, and CradlePoint devices • Import new firewall policies and administration of network monitoring environments • Advised Program Coordinators and Program Managers regarding streamlining procedural issues to ensure seamless network conversions and new site installations

• Resolution of IT issues for high-level executives within the local corporate structure as well as all other users in multiple US locations• Asset management – Research, order, imaging, and replacement of EOL equipment as per ISO/PCI requirements• Active Directory administration and MS Azure Endpoint Security monitoring• Administrator for BRIVO security access systems• Install/maintain video conferencing and security monitoring stations in multiple locations• Onboarding of new hires and offboarding of corporate employees.• Telephone/Remote/MS Teams/Email support of in-house and remote users• Supervise all vendors regarding installation project plans to ensure compliance of outlined security requirements

• Global administrator for Active Directory, MS Office 365, SharePoint, Barracuda Networks email security, and proprietary helpdesk ticketing system. • Responsible for executive-level (CEO, CIO, CFO, and COO) IT technical support• Resolution of MS Azure and TierPoint issues• Create technical procedure documentation for SharePoint KB• Imaging and configuration of notebooks/workstations/iPhones for corporate executives and end-users• Provisioning of Cisco VoIP phones and Meraki router/firewalls• Respond to in-house IT related issues• Telephone/Remote/MS Teams/email support of US, Canada, and Mexico users.• Onboarding of new hires and offboarding of corporate employees• Asset management and procurement of all corporate IT equipment

• Resolution of IT issues for high-level executives within the local corporate structure as well as all other users in multiple US locations• Asset management – Research, order, imaging, and replacement of EOL equipment as per ISO/PCI requirements• Active Directory administration and MS Azure Endpoint Security monitoring• Administrator for BRIVO security access systems• Install/maintain video conferencing and security monitoring stations in multiple locations• Onboarding of new hires and offboarding of corporate employees.• Telephone/Remote/MS Teams/Email support of in-house and remote users• Supervise all vendors regarding installation project plans to ensure compliance of outlined security requirements

• Installation (and decommissioning) of Cisco VOIP telephones and communications equipment• Replacement of network printers and upgrade of relevant software• Configuration of workstations and trained end-users pertaining to new software packages and equipment operation

• Full enterprise network technical support of US Retalix (IBM SurePOS) & Verifone POS networks consisting of over 7000 Back-Office Server nodes• Troubleshooting and resolution of Fortigate 60-80 series, Hughes HR4700, and MAKO Networks 6500-M/LTE Firewall/Router issues• Real-time, in-depth diagnosis/analysis of Hughes VSAT, AT&T DSL/Fiber, Comcast, Mako Networks site communications and related redundant failover systems for dispatch of technicians to critical sites• Advise/update Technical Analysts/SME’s regarding ongoing problematic VeriFone EPS investigation issues• Create Knowledge Management database documents/modifications for technical support teams• Decommissioning of old site equipment• Site ownership conversions/transfers including all administrative documentation changes