Sanjeev Kumar Email & Phone Number

Gurugram, Haryana, India

• Working on Configuration, Implementation and Troubleshoot Cisco UC infrastructure (CUCM, CUC, IM&P, Voice Gateways, Jabber)
• Utilize and follow Change management process for network changes, and co-ordinate with different teams.
• Working with different teams (Network, Security, and Data Center) & Partners to resolve incidents.
• Support peripheral services such as RightFax FAX, Informacast Paging and NICE Call recording.
• Assisting onsite team remotely, for technical activities completion.
• Adding new users to MS Teams and provisioning.

Chennai, Tamil Nadu, India

• Upgrading and Troubleshooting of CUCM, CUC, IM&P and Voice Gateways.
• Firmware upgrade on IP phones, as per relevant CUCM version.
• Configuring and Troubleshooting Voice Mailbox for users and Jabber related issues.
• Configuring additional Dial-plan and troubleshooting call routing issues.
• Monitoring of CUCM, IM&P and CUC, using RTMT.
• Provisioning new users in UCCX.

Bengaluru, Karnataka, India

• Managing and troubleshooting of Cisco Unified Communications Systems including Unified Communications Manager, Unity Connection, Voice Gateways (h323, mgcp), and IP phones.
• Diagnose and troubleshoot daily VoIP and network issues.
• Handles users’ requests for voip support including moves, adds, changes, and deletes.
• Deploying new remote sites including CUCM, Unity Connection, CUPS, Voice gateways H323/MGCP and SRST.
• Configuring features such as Extension Mobility, MVA.
• Configuration of Cisco voice gateway with survivable remote site telephony (SRST).

Patna, Bihar, India

Key Responsibilities:I have been involved in O&M of SDH Ring Equipments of OFC Transmission system. Monitoring and supervision of fibre rectification team, maintain MTTR & resolve the fibre cuts complaints. Performance analysis of different Network Statistics through NMS and taking appropriate actions accordingly. Handling test and measuring equipment such.