Sanjeev Kumar Email & Phone Number

Gurugram, Haryana, India

• Working on Configuration, Implementation and Troubleshoot Cisco UC infrastructure (CUCM, CUC, IM&P, Voice Gateways, Jabber)• Utilize and follow Change management process for network changes, and co-ordinate with different teams.• Working with different teams (Network, Security, and Data Center) & Partners to resolve incidents.• Support peripheral services such as RightFax FAX, Informacast Paging and NICE Call recording.• Assisting onsite team remotely, for technical activities completion.• Adding new users to MS Teams and provisioning.

Chennai, Tamil Nadu, India

• Upgrading and Troubleshooting of CUCM, CUC, IM&P and Voice Gateways.• Firmware upgrade on IP phones, as per relevant CUCM version.• Configuring and Troubleshooting Voice Mailbox for users and Jabber related issues.• Configuring additional Dial-plan and troubleshooting call routing issues.• Monitoring of CUCM, IM&P and CUC, using RTMT. • Provisioning new users in UCCX.

Bengaluru, Karnataka, India

• Managing and troubleshooting of Cisco Unified Communications Systems including Unified Communications Manager, Unity Connection, Voice Gateways (h323, mgcp), and IP phones.• Diagnose and troubleshoot daily VoIP and network issues.• Handles users’ requests for voip support including moves, adds, changes, and deletes.• Deploying new remote sites including CUCM, Unity Connection, CUPS, Voice gateways H323/MGCP and SRST.• Configuring features such as Extension Mobility, MVA.• Configuration of Cisco voice gateway with survivable remote site telephony (SRST).• Prepare and maintain documentation, detailing configuration of deployed solutions.• Monitoring of CUCM, IM&P and CUC, using RTMT.

Patna, Bihar, India

Key Responsibilities:I have been involved in O&M of SDH Ring Equipments of OFC Transmission system. Monitoring and supervision of fibre rectification team, maintain MTTR & resolve the fibre cuts complaints. Performance analysis of different Network Statistics through NMS and taking appropriate actions accordingly. Handling test and measuring equipment such as OTDR, SDH analyzer & Power meter. Supervision of trenching, ducting, cabling, termination and end-to-end testing for operations job. Spares Management for SDH Ring Equipments and procurement of equipments for expansion. Leading, training and monitoring the performance of the team to ensure efficiency in operations.