- Led squads focused on UX-centric revamps for the instructor-led training module and the highly utilized landing page.- Drove the exploration, validation, and development of impactful Gen-AI features like automated content generation, automation pathway/journey curation, and learning/training assistants.- Managed the platform's multilingual readiness to support market expansion and enhance user engagement.- Spearheading social learning and gamification initiatives across the… Show more - Led squads focused on UX-centric revamps for the instructor-led training module and the highly utilized landing page.- Drove the exploration, validation, and development of impactful Gen-AI features like automated content generation, automation pathway/journey curation, and learning/training assistants.- Managed the platform's multilingual readiness to support market expansion and enhance user engagement.- Spearheading social learning and gamification initiatives across the platform.- Conducted UX Roundtables to share insights, discuss design challenges, and generate innovative ideas. These sessions fostered collaboration and aligned team strategies for improved user experience.- Oversaw critical clients in India and ME, aligning their needs with the roadmap and successfully converting over 5 clients at risk of churn.- Collaborated with pre-sales and sales teams to align user needs with product functionality, resulting in higher deal closure rates and faster turnaround times.- Created a conducive environment between the business and product stakeholders by leading various cross-pillar initiatives and cadences. Show less

- Owned and managed the key platform features: Instructor-Led Training and Learning Pathways that have an average user rating of 4.5+/5.- Instrumental in ideating and launching an approval workflow feature that streamlined and productized in-product learning-related approvals for various high-value clients.- Created internal processes to streamline the PM workflow and increase productivity.

- Collaborated with cross-functional teams, such as engineering, design, and marketing, to define and prioritize product features and requirements.- Revamped an internal tool that enabled the customer-facing teams to increase the efficiency and reduced TATs of certain client requests by 30%- Analyzed client issues from various channels, evaluated them, and recommended product improvements which resulted in reduced issue-specific tickets to the support team. - Worked closely with… Show more - Collaborated with cross-functional teams, such as engineering, design, and marketing, to define and prioritize product features and requirements.- Revamped an internal tool that enabled the customer-facing teams to increase the efficiency and reduced TATs of certain client requests by 30%- Analyzed client issues from various channels, evaluated them, and recommended product improvements which resulted in reduced issue-specific tickets to the support team. - Worked closely with stakeholders to ensure successful launches.- Managed the product backlog and created user stories.- Participated in sprint planning and product review meetings. Show less

UX (Interaction & Visual Design):• Spearheaded ideation, concept exploration, and execution for multiple applications at MediTimes across diverse platforms.• Conducted field research, presenting user-centric design solutions to the CEO and key stakeholders.• Led an 8-member team while actively contributing to the end-to-end design process—from low-fidelity wireframes to high-fidelity prototypes.• Proficient in creating compelling visuals for wireframes and final product… Show more UX (Interaction & Visual Design):• Spearheaded ideation, concept exploration, and execution for multiple applications at MediTimes across diverse platforms.• Conducted field research, presenting user-centric design solutions to the CEO and key stakeholders.• Led an 8-member team while actively contributing to the end-to-end design process—from low-fidelity wireframes to high-fidelity prototypes.• Proficient in creating compelling visuals for wireframes and final product designs.• Redesigned our flagship product using design thinking principles, resulting in a remarkable 24% increase in monthly active users within two months.• Committed to continuous improvement, employing various validation techniques pre- and post-launch.Product Management:• Instrumental in ideating and implementing solutions that overlap customer needs, design, and technology.• Closely work with the leadership team to strategize and implement the product road map.• Experience managing software products through its entire lifecycle (Concept> Plan> Develop> Iterate>Launch> Analyse).• Working closely with the development and the QA teams (also led the team at one point) to ensure a streamlined output with a focus on minimizing leakages in terms of customer satisfaction, bugs, etc. • Interact with stakeholders from across teams and articulate customer feedback, pain points, and learnings into actionable insights.• Enforced Agile methodologies across the development & QA teams, albeit with limitations.Product Marketing:• Created, executed, and managed marketing campaigns, online and offline.• Led customer-facing discussions in both B2B and B2C scenarios, along with the sales team to understand the customer psyche.• Created marketing collaterals for online and offline dissemination Show less

• Leading the UX/UI team that ensures customer satisfaction by offering a great experience throughout the customer journey.• Defining product context & goals by conducting stakeholder interviews.• Leading brainstorming sessions to map value propositions and create Low-Fidelity wireframes.• Conducted rigorous in-depth interviews with potential users & also was involved in competitor analysis.• Instrumental in creating user personas & user stories.• Led & individually involved… Show more • Leading the UX/UI team that ensures customer satisfaction by offering a great experience throughout the customer journey.• Defining product context & goals by conducting stakeholder interviews.• Leading brainstorming sessions to map value propositions and create Low-Fidelity wireframes.• Conducted rigorous in-depth interviews with potential users & also was involved in competitor analysis.• Instrumental in creating user personas & user stories.• Led & individually involved in the entire process of design from low fidelity wireframes to high fidelityprototypes. Also, experience in creating great visuals for the said wireframes and finally the end product.• Experience managing software products through their entire life cycle (Concept>Plan>Develop>Iterate>Launch>Analyse). Show less

Was part of US attrition reduction project, where the main goal was to provide visibility regarding the possible root causes for attrition & to recommend best practices which would enable the management to drive initiatives to achieve the desired attrition level.

Was responsible in collating and analyzing data related to pricing and generating reports. Additional responsibilities included manual tool testing, reporting, job allocation & team management. Training Management:-Provided on-the-job process training for multiple employees.-Coordinated with the training team in training a batch of 20+ individuals for a core business transition.

My responsibilities included analyzing the process methodologies adopted by the company and providing recommendations for the same.