Akshay Sachdev Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Greater Toronto Area, Canada

Gurgaon, India

- Delivered and lead meetings technology for over 15 Virtual & Hybrid events so far. Utilized skillset to understand the best technology solution to offer flawless invitee experience in a virtual setup.- Overseeing a team of 12 Digital Designers delivering flawless event website, mobile apps and virtual solutions.- Increased productivity by over 25% through multiple process improvements.- Maintained a high customer satisfaction score of 9.6 on a 10 point scale for the team for two consecutive years.- Spearheaded the project to build client facing Digital Gallery to showcase at least 40 top performing themes & templates.- Oversaw success of 2000+ event websites & mobile app projects.- Drove revenue by over 30% and an increased YOY volume by 40%.- Vetted and identified top technology tools available to offer competitive, cost effective solution for the success of the business.

Gurgaon, India

- Consulted on overall technology strategy with internal Meetings Technology team to support long-term goals of the account. - Redesigned existing processes, streamlined techniques and achieved efficiency by over 20%.- Perform regular review and update of workflow custom fields, questions and settings.- Created Excel VBA reporting templates, achieving an 80% reduction in the preparation time of daily/weekly reports.- Execute user account setups, assignment of permissions, account resets, and account deactivation.- Develop and maintain self-help tools (Playbook, FAQ, checklist, SOP's, Support Articles etc.)- Supported over 200 Salesforce cases per month and offered bespoke solutions to internal stakeholders.

- Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement.- Building, demonstrating and customized selling of outstanding websites built on Cvent event platform to the meetings & events industry big-wigs.- Established and implemented web design sales program to offer professional website designing services.- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.. - Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience.- Provide product and advanced HTML/CSS training to our customer base and internal training to new employees.

Give Presentation and Demo to clients on Product.Gather client requirements for future releases of the product .Create and maintain all product documentation.Implement and manage the online portion of client events as and when needed.Communicate with the client and review the initial implementation with them and make required changes.

Marketing brands like Marlboro, Red Bull etc.Checking stock availability at Clubs, Restaurants, Hotels etc.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Graduation School gave me an amazing exposure and abundant opportunities to grow and get a better clarity on my goals. • I competed.

Education record