As a Vendor Manager at Uber, I oversee 2000+ personnel across 13 vendor partners, while spearheading strategic program and performance management initiatives for Global Support Operations. I have more than 9 years of experience in Agent and Customer Success Programs, with a comprehensive skill set spanning Vendor, Program, Project, Content, and Workforce Management, effectively optimizing operations and resource utilisation.I have demonstrated leadership in steering global vendor programs and cross-functional projects for more than 5 years, driving efficiency and cost-effective models. I have also initiated and led projects for operational excellence, using robust analytics and Lean Six Sigma methodologies. I have a Bachelor of Engineering in Information Technology from Osmania University, and I am proficient in various tools and platforms for data analysis and visualization. I am passionate about delivering high-quality service and solutions to our customers and stakeholders, and I have strong interpersonal, communication, and organizational skills.