Akshay V Email & Phone Number

India

India

Hyderabad, Telangana, India

Offering customers with high-quality service for their technical, billing and insurance related issuesEscalate issues to the right department-Escalate issues to the right department and manage critical customers- Work on requests for remuneration and incoming invoices, and process them efficiently and promptly- Find discounts that can be used to reduce invoice amounts for the customers- Obtain proper information and/or data regarding invoice payments- Handle expense reports, refund, and validate information from vendors while reviewing supporting documents for the right information- Check customer’s account for the payment history and audit invoices- Perform research on customer accounts to enable on-time and correct payment- Verify financial data of customer to help maintain correct customer records- Provide other clerical support necessary to ensure customers make the payment- Generating payment reports for customers- Guiding new joiners to be resilient in terms of supporting client with various technical and other queries- Going overboard in terms of productivity, quality, sales and customer satisfaction.

Bengaluru, Karnataka, India

- Helped customers with high-quality service. I have been going overboard in terms of productivity, quality, sales and customer satisfaction.- Worked as SME for 1 year and supported the team with various queries- Escalate issues to the right department and manage critical customers- Work on requests for remuneration and incoming invoices, and process them efficiently and promptly- Find discounts that can be used to reduce invoice amounts for the customers- Obtain proper information and/or data regarding invoice payments- Handle expense reports, refund, and validate information from vendors while reviewing supporting documents for the right information- Check customer’s account for the payment history and audit invoices- Perform research on customer accounts to enable on-time and correct payment- Verify financial data of customer to help maintain correct customer records- Provide other clerical support necessary to ensure customers make the payment- Generating payment reports for customers

Mangaluru, Karnataka, India

- Worked for web hosting process which involved hosting customer’s domain and providing support by troubleshooting basic issues of their website and email accounts hosted with us- Worked as Compliance Specialist for an email marketing product called Constant Contact.- Provided chat support for Constant ContactRecognitions:- Recognized with ‘Employee of the Year’ award in December 2016- Maintained high productivity score, customer satisfaction score, and quality score to help the team win ‘Team of the Month’ award consecutively for 4 months.- Maintained high performance grade throughout the tenure