Akshdeep Kaur Email and Phone Number

Energetic and client-focused Credit representative with 2 years career experience. Possess in-depthknowledge of mortgage products and services, and displays exceptional skill in up-sales and marketing. Strong cultivator of lasting business relationships with outstanding communication and analytical skills.Key Responsibilities: Research credit histories of clients to decide feasibility on lending loans Study and differentiate mortgage products prevailing in the market Identify needs of customers and provide suggestions to the development team Advice and assist clients in selecting financial products based on their budget and needs Work on making financial services effective

Having Worked with Aussizz gave me insight into Visas, Immigration processes and liasing up with colleges and educational institutes.

Fuji Xerox is a leading edge document technology and services company. They are a values based organisation and our customers are at the center of everything we do.• Handling Customer Documents in professional and compliant manner.• Prepping of documents in order to scan and upload them.• Contributing to continuous improvement within document management.• Monitoring Customer requests and prioritizing according to complexity and urgency to satisfy customer demands in a high volume production environment.• Working within a close knit, dynamic team whilst working autonomously across a broad variety of duties.

Smartspace homes are Modular homes supplier. I am working there from over a year now helping in building clientale and providing after sales customer services.

1. Transaction migration to ADCs and cross sell bank’s products.2. Effective service delivery, which would include prompt reply to customer queries and complaints, identifying and implementing initiative to reduce customers waiting time, monitoring customer service score on an ongoing basis and driving improvements in these scores.3. Audit and Operational responsibility- Maintain HSBC internal control standards, including the timely implementation of internal and external audit point together with any issue raised my external regulators.4. Other roles:a. Responsible for end to end customer solutions.b. Handling Deliverablesc. Branch Banking Operations.d. Handling of customer queries and resolving them within TAT.e. Handling of KYC documents f. Handling of REMMITANCES/FOREIGN EXCHANGE.g. Have worked as a backup SERVICE MANAGER h. Handling RMS and DML5. Improving service quality and productivity in branch 6. Identifying cross sell and lead generation opportunities.7. Queue management8. Quick kills: balance enquiry, stop payment, account closures, statement copies, remittance9. Electronic diary, KYC, HELPLINE Management10. PSE Backup11. Maintain branch hygiene standards: Ensuring that all posters and any other promotional material are correctly and neatly displayed and latest brochures are always available. By ensuring that banking hall and ATM centers are always clean.