In my role as an Operations Analyst at Furrl, I played a pivotal role in improving operational efficiency by collaborating with logistics partner Delhivery and brand partners. Through streamlined coordination of pickups and order processing, I successfully reduced the end-to-end shipping Turnaround Time (TAT)from 7-8 days to 4-5 days, effectively eliminating Service Level Agreements (SLAs). These efforts were recognized by senior management for their impact on optimizing efficiency, which resulted in a significant increase in customer satisfaction, as reflected by the rise in our Operations and Customer Success team rating from 1.8 to 3.2 out of 4During my tenure as an Operations Associate at Terra Economics and Analytics Lab, I contributed to the development and delivery of an end-to-end decision support platform for the real estate sector. Working with a diverse range of data sources, including land records, property registrations, tax filings, court mandates, and land-use regulations, I played a key role in providing reliable information to clients in the banking, housing finance, and real estate sectors. Before joining Terra, I honed my sales skills as a Business Development Associate at Planet Spark, a Tech startup based in Gurugram. As part of the core sales team, I was responsible for direct sales and customer relationship management. By consistently achieving or exceeding weekly targets, I made significant contributions to revenue growth. This success can be attributed to my strong communication, presentation, and negotiation skills, which enabled me to effectively engage with clients and secure deals.