Md. Aktar Khan Email & Phone Number

Dhaka, BD

Dhaka, Bangladesh

As the Head of Technical at Mir Telecom Group since 2020, I have been responsible for leading various aspects of the organization's operations. Over the past three years, my primary focus has been on overseeing Data Center and Cloud services, as well as managing International and Domestic voice services for the following entities:- Mir Telecom Ltd..

Dhaka, Bangladesh

• Planning, designing, coordinating, and managing existing and new data center projects to meet current and future needs.
• Overseeing the installation, configuration, and deployment of data center necessary components.
• Implementing monitoring tools and processes to continuously monitor the alarms, performance, availability, and health of the data center infrastructure.
• Managing and resolving technical issues and incidents related to the data center infrastructure.
• Coordinating with internal teams and external vendors to troubleshoot and resolve problems, minimizing downtime and ensuring smooth operations.
• Monitoring resource utilization, analyzing performance metrics, and identifying areas for optimization and improvement.

Dhaka, Bangladesh

• Planning and implementing network expansions, capacity management, and interconnections with mobile and IGW networks.
• Lead the technical team in provisioning voice services and interconnections with IGW and domestic operators. Ensure adherence to regulatory requirements and industry standards.
• Establish processes and systems for monitoring and maintaining the network and infrastructure. Oversee network operations, troubleshooting, and incident management to ensure uninterrupted service delivery and swift.
• Manage relationships with voice operator, partners, and vendors, negotiating contracts and ensuring effective collaboration. Coordinate interconnection agreements and maintain strong working relationships to support.
• Implement quality assurance measures to ensure the highest levels of voice call quality, reliability and availability. Monitor and analyze performance metrics, conduct capacity planning, and optimize network resources.
• Stay updated with telecommunications regulations, ensuring compliance with telecommunication regulations for voice services. Work closely with corporate affairs and regulatory teams to address any compliance issues or.

Dhaka, Bangladesh

• Develop and implement the technical strategy for the international voice carrier, aligning it with business objectives and market demands. This includes defining the roadmap for technical infrastructure, platforms, and.
• Oversee the design and architecture of the international voice gateway network, ensuring scalability, reliability, and optimal performance.
• Planning and implementing network expansions, capacity management, and interconnections with partner networks.
• Lead the technical team in provisioning voice services and interconnections with international carriers and domestic operators. Ensure adherence to regulatory requirements and industry standards.
• Establish processes and systems for monitoring and maintaining the network and infrastructure. Oversee network operations, troubleshooting, and incident management to ensure uninterrupted service delivery and swift.
• Manage relationships with voice carriers, partners, and vendors, negotiating contracts and ensuring effective collaboration. Coordinate interconnection agreements and maintain strong working relationships to support.

Dhaka, Bangladesh

• Responsible for overall and smooth operation of 24x7 NOC.
• Ensuring Key Performance Indicator (KPI) and Quality of Service.
• Responsible for managing and leading the NOC team, which includes hiring, training, and conducting performance evaluations.
• Arranging proper training to NOC staff to develop skills for fulfillment of their roles effectively.
• Optimize the resource utilization, capacity planning.
• Lead the team in handling and resolving network incidents, coordinating with vendors to minimize service disruptions.

Dhaka, Bangladesh

• Prepare NOC operational manual with escalation matrx.
• Responsible for overall operations and maintenance for voice services.
• Follow up 24x7 NOC operations and backoffice operations.
• Ensure quality of services both for international incoming & outgoing voice traffic.
• Optimize the resource utilization for proper operations and services.
• Coordinate among the various departments.

• Overall project Management for the managed service of International Gateway (IGW) Provider in Bangladesh (MIR Telecom) that operates TDM and VOIP voice/fax services with the international carriers and also equipped.
• Managing of the NOC and Back Office operations to ensure the network availability.
• Measure and assure network performance of all network elements (Core, Data communication & Transmission).
• Ensure the KPI Achievements.
• Manage the team and ensure Network Surveillance and escalation to TAC.
• Coordinate with the Network Surveillance Team and Support Team.

Dhaka, Bangladesh

• Working with the UTStarcom Sonata SoftExchange (SE) Wireless Softswitch system that operates All-IP CDMA2000 1X core networks, Sonata Intelligent Media Gateway, Sonata Operations and Maintenance (OMC), Sonata iCell.
• Network design, traffic calculation, IP address planning with installation, configuration and maintenance of Cisco core routers of series 7200, 3800 and 2800 for the connectivity of IP Base MSC, BSS & BTS by using the.
• Design, implement, maintain and troubleshoot the VOIP installation & operations with H.323 and SIP protocol interfacing with E1 R2, E1 SS7 & ISDN.
• Design the core and access network over Microwave and Optical Fiber for SDH & PDH link by adding proper Add Drop Multiplexer.
• Leading the team for all types of technical activities for Interconnection with other operators including the transmission media design, installation, integration and commissioning with the SS7 E1 link.
• Ensuring the network security, proper protection and quality of services.

Dhaka, Bangladesh

• Installation and maintenance of LAN, MAN, and WAN networks, including VSAT, DSL, Micro Wave Radio Link, Cisco Router, Cisco Switch, Lucent, and 3Com Access Server. Implement network security measures such as VPN and.
• Installed, troubleshooted, and maintained V-SAT links with Agila-2, Apstar I and Apstar IIR, Asia Sat, Sinosat, and Thaicom satellites. Able to configure Radyne Comstream DMD 15, Comstream CM 701, EFData SDM 300.
• Successfully set up complete VOIP systems, including Cisco Voice Gateway models like AS5300, 3660, 3640, 3620, 2620, ATA 186 with E1, T1 interfaces, as well as FXS/FXO and E&M ports using Valiantcom, Adtran, and.
• Provided network solutions for LAN, MAN, WAN, and VOIP, ensuring complete network security and redundancy. Utilized technologies such as DSL, DDN, Fiber Optic, Micro Wave Radio Link, and VSAT for various sectors.