Md. Aktar Khan's Location
Dhaka, Bangladesh, Bangladesh
Md. Aktar Khan's Contact Details
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About Md. Aktar Khan
Working since 2013 as the General Manager (Technical) and currently serving as the Head of Technical for the past 3 years at Mir Telecom Group, I am responsible for overseeing the Data Center and Cloud services as well as International and Domestic voice services for the following subsidiaries:Mir Telecom Ltd. (International Gateway IGW, Voice Service Provider), Bangla Telecom Ltd. (Interconnection Exchange ICX, Domestic Voice Service Provider) & Coloasia Ltd. (A leading Data Center and Cloud Service Provider). Coloasia Ltd. is the Rated-3 and leading data center provider in Bangladesh. I play a pivotal role in designing, building, and establishing our own data center, as well as overseeing its overall operations. I hold certifications for CDCP, CDCS and CCNA. Additionally, I successfully completed the "Huawei Fusion Cloud 6.X Cloud Data Center Solution" Training in November '18.My career at Mir Telecom Ltd. began in March '10, where I initially worked as a Manager (O&M) specializing in voice and telecom expertise over TDM and IP. In 2012, I was promoted to Deputy General Manager, and since 2013, I have been serving as the General Manager.In 2008, I joined Huawei Technologies (BD) Ltd. as a Project Manager, overseeing the managed service operation of the Mir Telecom Managed Service Project. During my tenure at Huawei, I was also involved in the Augere Bangladesh Wimax NOC MS Project and the Telecom Malaysia (TM) NGN MS Project.Prior to that, from 2005 to 2008, I worked at Onetel Communication Ltd, a PSTN in the North West Zone. In this role, I was responsible for the core and access network operations, serving as Deputy Manager.Commencing my IT career in 2000, I joined Gonophone Bangladesh Ltd., a Nationwide Internet Service Provider, where I worked until 2004. During my time there, I was responsible for WAN & MAN operations.Currently, I am also actively engaged with the Business Development and Corporate Affairs Team, where I keep track of market trends, current and upcoming policies and regulations, and adopt new technologies. I work closely with customers to meet their requirements, ensure service satisfaction, and plan new data center and cloud projects, including site selection, budget forecasting, and managing CAPEX & OPEX.
Md. Aktar Khan's Current Company Details
Md. Aktar Khan Work Experience Details
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Head Of Technical DepartmentMir Telecom GroupDhaka, Bd
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Head Of Technical DepartmentMir Telecom Group Mar 2020 - PresentDhaka, BangladeshAs the Head of Technical at Mir Telecom Group since 2020, I have been responsible for leading various aspects of the organization's operations. Over the past three years, my primary focus has been on overseeing Data Center and Cloud services, as well as managing International and Domestic voice services for the following entities:- Mir Telecom Ltd. (Established in 2007): As an International Gateway (IGW), we provide international voice services by establishing connections with overseas carriers through TDM and VOIP. We utilize IPLC and ICX at the national level.- Bangla Telecom Ltd. (Established in 2012): Operating as an Interconnection Exchange (ICX), we facilitate inter-operator domestic and international voice services.- Coloasia Ltd. (Established in 2013): A Rated 3 datacenter. This entity falls under the Mir Telecom Group and specializes in providing Data Center and Cloud services. -
General Manager TechnicalColoasia Limited Aug 2013 - Feb 2020Dhaka, Bangladesh• Planning, designing, coordinating, and managing existing and new data center projects to meet current and future needs.• Overseeing the installation, configuration, and deployment of data center necessary components.• Implementing monitoring tools and processes to continuously monitor the alarms, performance, availability, and health of the data center infrastructure.• Managing and resolving technical issues and incidents related to the data center infrastructure.• Coordinating with internal teams and external vendors to troubleshoot and resolve problems, minimizing downtime and ensuring smooth operations.• Monitoring resource utilization, analyzing performance metrics, and identifying areas for optimization and improvement.• Conducting capacity planning exercises to ensure sufficient resources are available to meet current and future demands.• Implementing robust security measures to protect the data center infrastructure and sensitive data.• Ensuring compliance with relevant industry standards and regulations to meet the standards for Tier-3 Certification, ISO Certification and regulatory requirements.• Developing and maintaining comprehensive disaster recovery plans, including backup and restoration strategies, to ensure business continuity in the event of a disaster or outage.• Evaluating, selecting and managing vendor relationships, service contacts, maintenance contacts and service level agreement (SLA).• Maintaining up-to-date documentation of the data center infrastructure, configurations, and processes.• Regularly follow up with reports on the performance, availability, and capacity utilization, as well as alarms and event logs.• Leading a technical team, assigning tasks, providing guidance and support, and fostering a collaborative and efficient work environment. -
General Manager (Operations And Maintenacne)Bangla Telecom Ltd. Jun 2013 - Feb 2020Dhaka, Bangladesh• Planning and implementing network expansions, capacity management, and interconnections with mobile and IGW networks.• Lead the technical team in provisioning voice services and interconnections with IGW and domestic operators. Ensure adherence to regulatory requirements and industry standards.• Establish processes and systems for monitoring and maintaining the network and infrastructure. Oversee network operations, troubleshooting, and incident management to ensure uninterrupted service delivery and swift resolution of technical issues.• Manage relationships with voice operator, partners, and vendors, negotiating contracts and ensuring effective collaboration. Coordinate interconnection agreements and maintain strong working relationships to support seamless voice traffic exchange.• Implement quality assurance measures to ensure the highest levels of voice call quality, reliability and availability. Monitor and analyze performance metrics, conduct capacity planning, and optimize network resources to meet service level agreements.• Stay updated with telecommunications regulations, ensuring compliance with telecommunication regulations for voice services. Work closely with corporate affairs and regulatory teams to address any compliance issues or changes in requirements.• Serve as a technical subject matter expert, supporting the team in troubleshooting complex technical challenges and special requirements.• Conducting research and development to explore opportunities for service enhancements, cost optimization, and innovation.
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General Manager (Operations And Maintenance)Mir Telecom Ltd. Feb 2013 - Feb 2020Dhaka, Bangladesh• Develop and implement the technical strategy for the international voice carrier, aligning it with business objectives and market demands. This includes defining the roadmap for technical infrastructure, platforms, and services.• Oversee the design and architecture of the international voice gateway network, ensuring scalability, reliability, and optimal performance.• Planning and implementing network expansions, capacity management, and interconnections with partner networks.• Lead the technical team in provisioning voice services and interconnections with international carriers and domestic operators. Ensure adherence to regulatory requirements and industry standards.• Establish processes and systems for monitoring and maintaining the network and infrastructure. Oversee network operations, troubleshooting, and incident management to ensure uninterrupted service delivery and swift resolution of technical issues.• Manage relationships with voice carriers, partners, and vendors, negotiating contracts and ensuring effective collaboration. Coordinate interconnection agreements and maintain strong working relationships to support seamless voice traffic exchange.• Implement quality assurance measures to ensure the highest levels of voice call quality, reliability and availability. Monitor and analyze performance metrics, conduct capacity planning, and optimize network resources to meet service level agreements.• Stay updated with telecommunications regulations, ensuring compliance with local and international regulations for voice services. Work closely with legal and regulatory teams to address any compliance issues or changes in requirements.• Serve as a technical subject matter expert, supporting the team in troubleshooting complex technical challenges and special requirments.• Conducting research and development to explore opportunities for service enhancements, cost optimization, and innovation.
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Deputy General Manager (O&M)Mir Telecom Ltd. Jan 2012 - Feb 2013Dhaka, Bangladesh• Responsible for overall and smooth operation of 24x7 NOC.• Ensuring Key Performance Indicator (KPI) and Quality of Service.• Responsible for managing and leading the NOC team, which includes hiring, training, and conducting performance evaluations.• Arranging proper training to NOC staff to develop skills for fulfillment of their roles effectively.• Optimize the resource utilization, capacity planning.• Lead the team in handling and resolving network incidents, coordinating with vendors to minimize service disruptions.• Monitoring network performance metrics, analyzing data, and implementing measures to enhance network efficiency, capacity, and quality.• Work closely with cross-functional teams to ensure seamless integration, timely problem resolution, and effective communication.• Follow up the urgent, planned or periodic maintenance and its notifications.• Follow up Trouble Tickets and periodic report publishing.
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Manager (O&M)Mir Telecom Ltd. Mar 2010 - Dec 2011Dhaka, Bangladesh• Prepare NOC operational manual with escalation matrx.• Responsible for overall operations and maintenance for voice services.• Follow up 24x7 NOC operations and backoffice operations.• Ensure quality of services both for international incoming & outgoing voice traffic.• Optimize the resource utilization for proper operations and services.• Coordinate among the various departments.• Responsible to fulfillment the SLA among the carriers, ICX & ANS.• Coordinate with the carriers, ICX & ANS for any technical issues.• Follow up the urgent, planned or periodic maintenance and its notifications.• Follow up Trouble Tickets and periodic report publishing.
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Project Manager (Igw Project), Managed Service DepartmentHuawei Technologies Bangladesh Ltd. Jul 2008 - Feb 2010• Overall project Management for the managed service of International Gateway (IGW) Provider in Bangladesh (MIR Telecom) that operates TDM and VOIP voice/fax services with the international carriers and also equipped with Huawei NGN SoftSwitch solution with the Core Router Quidway NetEngine40 that connected with the multiple tier-1 Internet provider through the submarine lease fiber cable.• Managing of the NOC and Back Office operations to ensure the network availability.• Measure and assure network performance of all network elements (Core, Data communication & Transmission).• Ensure the KPI Achievements.• Manage the team and ensure Network Surveillance and escalation to TAC.• Coordinate with the Network Surveillance Team and Support Team.• Analyze the IGW KPI, Daily Report & Performance report to measure and follow up and benchmarking network quality.• Prepare the KPI Report and recommend improvements.• Ensuring the capacity utilization & update forecast.• Coordinate as technical interface to troubleshoots and resolve any technical support, customer requirements and also 3rd party suppliers.• Guide the team for the periodic maintenance work to ensure network availability and smooth operations.Augere Bangladesh Wimax NOC MS Project (October’09 – January’10) with the following responsibilities:• Overall project management for the 24x7 NOC operations of Augere Bangladesh Wimax NOC MS project.• Coordinate with the Network Surveillance Team and Support Team. • Ensuring the SLA with the proper guidance of Network Surveillance Tea.Telecom Malaysia (TM) NGN MS Project (February’10) with the following responsibilities:• Working as a team member of Managed Service operations for TM NGN & IMS (IP Multimedia Subsystem) to ensure voice & data services.• Provide the on job training (OJT) to TM staffs.
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Deputy Manager, TechnicalOnetel Communications Ltd Mar 2005 - Jul 2008Dhaka, Bangladesh• Working with the UTStarcom Sonata SoftExchange (SE) Wireless Softswitch system that operates All-IP CDMA2000 1X core networks, Sonata Intelligent Media Gateway, Sonata Operations and Maintenance (OMC), Sonata iCell CDMA2000 IP Base Station.• Network design, traffic calculation, IP address planning with installation, configuration and maintenance of Cisco core routers of series 7200, 3800 and 2800 for the connectivity of IP Base MSC, BSS & BTS by using the E1 G.703 interface connected over WAN protocols like PPP, HDLC. Configure, manage and optimize by protocols like RIPv2, EIGRP, OSPF, IS-IS, BGP, MPLS. Securing the network by Firewall, ACL, VLAN, VPN. Ensuring the class of service, quality of service. Also using data packet compression to increase the network performance and reduce the backbone overhead by the Cisco routers. • Design, implement, maintain and troubleshoot the VOIP installation & operations with H.323 and SIP protocol interfacing with E1 R2, E1 SS7 & ISDN.• Design the core and access network over Microwave and Optical Fiber for SDH & PDH link by adding proper Add Drop Multiplexer.• Leading the team for all types of technical activities for Interconnection with other operators including the transmission media design, installation, integration and commissioning with the SS7 E1 link. • Ensuring the network security, proper protection and quality of services.• Prepare and implement the O&M plan for the network and also prepare and implement the network for Billing and Data Service.• Leading the technical team for Roll Out and NOC Operations. -
Manager, Wide Area NetworkGonophone Bangladesh Limited Mar 2000 - Feb 2005Dhaka, Bangladesh• Installation and maintenance of LAN, MAN, and WAN networks, including VSAT, DSL, Micro Wave Radio Link, Cisco Router, Cisco Switch, Lucent, and 3Com Access Server. Implement network security measures such as VPN and VLAN to ensure network integrity. Configure Server-Client oriented networks on Linux, Windows 2000, and NT platforms, including Mail Server, Proxy Server, Radius Server, Web Server, DHCP Server, and FTP Server. Proficient in troubleshooting computer hardware and software-related issues.• Installed, troubleshooted, and maintained V-SAT links with Agila-2, Apstar I and Apstar IIR, Asia Sat, Sinosat, and Thaicom satellites. Able to configure Radyne Comstream DMD 15, Comstream CM 701, EFData SDM 300, Comtech CDM 550 satellite modems with Codan, Comtech, and Gillate ODU.• Successfully set up complete VOIP systems, including Cisco Voice Gateway models like AS5300, 3660, 3640, 3620, 2620, ATA 186 with E1, T1 interfaces, as well as FXS/FXO and E&M ports using Valiantcom, Adtran, and Carrier Access channel bank. Also configured Nortel Meridian PABX and Quintum Tenor A800, AX, DX series, and D300 voice gateways.• Provided network solutions for LAN, MAN, WAN, and VOIP, ensuring complete network security and redundancy. Utilized technologies such as DSL, DDN, Fiber Optic, Micro Wave Radio Link, and VSAT for various sectors including Banking, Corporate, and Government.
Md. Aktar Khan Education Details
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Engineering
Frequently Asked Questions about Md. Aktar Khan
What company does Md. Aktar Khan work for?
Md. Aktar Khan works for Mir Telecom Group
What is Md. Aktar Khan's role at the current company?
Md. Aktar Khan's current role is Head of Technical Department.
What is Md. Aktar Khan's email address?
Md. Aktar Khan's email address is ak****@****ail.com
What schools did Md. Aktar Khan attend?
Md. Aktar Khan attended Khulna University Of Engineering And Technology.
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