Akua Smith Email & Phone Number

Fort Worth, Tx, Us

Addison, Texas, United States

Irving, Texas, United States

- Accountable for mastering Wells Fargo business operation knowledge and contributing to the continuous improvement initiative for auto financing and services.- Responsible for creating new and updating existing Learning Path documents to be used by Wells Fargo for training and research purposes.- Participated in ‘Big Room Planning’ or portfolio planning for Wells Fargo Auto business systems implementations and updates. - Responsible for eliciting business requirements, creating business requirements documents (BRD) and contributing to the product backlog at the Product Owners directive.- Created Functional Solution Design (FSD) documents on behalf of the technical development team based on documented requirements and system designs provided by the development team(s).- Contributed to the Business Systems Consultant (BSC) team meetings by facilitating and presenting relevant business items as identified by the Wells Fargo Auto management team.- Trained on banking compliance and federal regulations related to the auto finance and servicing business.

Dallas/Fort Worth Area

- Responsible for creating and managing Work Orders/Change Orders for contingent staff and software/hardware purchases.- Responsible for managing project resource assignments, creating assignment extensions in the resource plan and extending all system accesses for project team members.- Conduct presentations to, and have common interaction with the Project Manager (PM) and Business Venture Manager (BVM). - Provide monthly Stewardship data to the PM, BVM, Controller, and PMO Manager including a spend analysis and forecast of project spend.- Conduct monthly reviews of project resource activity with Project Track Leads and document required assignment changes for PM review and approval.- Process invoices from Suppliers/Vendors for contingent labor and/or software/hardware, verifying charges against active work orders.- Manage project accruals, reporting items to be accrued to Controllers organization monthly for services/items not paid within the billing month.- Provide weekly reviews of project activity against each funding category (CAPEX/OPEX) to confirm project spend is allocated appropriately.- Conduct monthly, or as needed meetings with the approved project Vendors/Suppliers to review invoice aging reports, resource assignments, and other project items.

Dallas/Fort Worth Area

- Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning for new client implementations and existing client application changes. - Conduct presentations to, and have common interaction with business process owners and operations management. - Maintain various project management documents, including dashboards, project status reports, action logs, and meeting minutes.- Manage integration testing throughout the lifecycle of projects (new client and change requests)- Responsible for managing the Quality Assurance team and providing QA metrics to the project stakeholders.- Participation in the QS test cycle (creating test scripts, executing test scripts, etc.)- Facilitate cross-functional team meetings to achieve project goals. - Identify project deliverables, milestones, and required tasks. - Track project progress and report status to the project team, stakeholders, and executive sponsors. - Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. - Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. - Work closely with product owner in backlog management and continuous delivery of features. - Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. - Direct and lead development team from project initiation through delivery of final product.

Dallas/Fort Worth Area

- Elicit business requirements from business process owners, SME’s, and CRM program stakeholders- Conduct presentations to, and have common interaction with business process owners and management. - Facilitate cross-functional team meetings to achieve project goals.- Create business requirement documents, user stories, and use cases based on discovery sessions with business owners and technical teams. - Create and maintain CRM program documentation as new business processes are developed and old processes are improved.- Perform MS Dynamics CRM solution analysis and validation as needed to provide recommendations for system improvements and ensure the quality of solutions deployed.- Provide analysis of CRM program support and report statistics to program sponsors, stakeholders, and other program participants.- Provide CRM program performance statistics to program sponsors and management team.- Develop, with process owners, new business processes based on enhancements made to the MS Dynamics CRM system.- Manage web application deployments and engage development efforts as needed per customer specifications- Plan and manage the release of new system functionality to end users.

Fort Worth, Tx

-Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning. -Manage Agile development projects based on Scrum methodology.-Conduct presentations to, and have common interaction with business process owners and executive management. -Maintain various project management documents, including dashboards, project goals, action logs, and meeting minutes.-Facilitate cross-functional team meetings to achieve project goals.-Identify project deliverables, milestones, and required tasks.-Track project progress and report status to the project team, stakeholders, and executive sponsors.-Consult with users, management, supervisors, vendors and others, to solicit cooperation and resolve conflicts.-Create business requirement documents, user stories, and use cases based on discovery sessions with business owners and technical teams.-Manage web application deployments and engage development efforts as needed per customer specifications-Provided business process analysis along with continual process improvement best practices.

Responsible for all aspects of the Vendor Management Program at SunTrust Banks, Inc. Manage the Human Resource and Information Technology vendor pools participating in the SunTrust Bank Vendor Management Program; including VMS training, contract management, vendor relationship management, vendor compliance management based on HR policies and procedures, contractor tenure management, and contingent staff spend management. Develop vendor metrics for the VMS program and provide program performance reports to the VMO and vendor companies participating in the program using raw data collected in the VMS.Conduct operations meetings with the program steering committee, VMO, MSP and VMS software provider regarding all relevant aspects of the program. Also manage program issues log and multiple small projects resulting from program operation issues and VMS enhancement. Responsible for program document creation and maintenance such as the MSP operations manual, VMS training guides, VMS quick reference guides, vendor FAQ's, and VMS configuration guide.Provide VMS system administration to VMS, maintaining the configuration designed for SunTrust Banks, Inc. and implementing configuration changes in the VMS. Serve as interface to the onshore and offshore development team on behalf of the MSP and

Responsible for all aspects of MATRIX MSP implementations, such as requirement gathering, solution design, documentation, client communication, VMS implementation, vendor training, and testing.Manage VMS implementation project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing multiple projects to closure.Create and administered VMS implementation plan for Peopleclick, Fieldglass and Click Commerce.Serve as interface to the VMS team on behalf of the MSP and clients.Facilitate necessary project team communications.Communicate with users and vendors as needed to gather configuration requirements and dataDemonstrate knowledge in client process and procedures, ensuring that system workflows are defined to meet client needs.Gather information required to configure Peopleclick, Fieldglass and Click Commerce VMS.Employ Quality Assurance methodologies to meet client requirements and expectations throughout the implementation. Also employ Change Management, ensuring new processes integrate with business needs.Review Statements of Work (SOW's) to ensure all program requirements are met.Monitor program services to ensure all Service Level Agreements (SLA's) are satisfied as stated in the contract.Develop VMS program objectives with new Managed Services clients.Consult with clients regarding business workflows, process improvement and margin control, as well as training client and vendor users in the VMS.Manage the VMS program technical support team for all Matrix Managed Services clients.

Serve as Vendor Management System implementation lead for multiple Managed Services clients.Consult with clients regarding business workflows, process improvement and margin control, as well as training client and vendor users in the VMS.Provide system administration to the Peopleclick and Beeline VMS.Initiate engagements for the North American clients using the Peopleclick and Beeline VMS.Serve as primary contact for Bank of America personnel and the suppliers participating in the Bank of America Vendor Management Program. Coordinates vendor forum and training sessions for the vendors and Bank of America users.Administrate custom reports for Bank of America users as needed, as well as supplier performance and bill rate summary reports to help identify a preferred vendor list.Interface Bank of America CFO regarding mid-month estimates, month end accruals and expense detail for all employed contractors resolving any invoicing discrepancies.

Serve as project lead on several collection incentives for out of state directory advertising clients. Also serve as main contact for all escalations or billing discrepancies.Contact 80 of 720 assigned advertising client accounts on a daily basis for account maintenance, billing reconciliation and payment processing.Manage accounts for 720 clients and provide daily reports to project team and management, regarding collection performance, team activity and uncollectible debts.Conduct payment negotiations on behalf of SBC with advertising clients regarding inaccuracies in advertising and billing.Make appropriate adjustments in the SBC proprietary billing software, based on the negotiation outcome, to client billing and updated new billing information as needed.Manage the Executive Escalations Desk and resolve all executive complaints.

Management Information Systems, General

Business Administration; General Business Administration