Akua Smith Email & Phone Number

Fort Worth, TX, US

Addison, Texas, United States

Irving, Texas, United States

- Accountable for mastering Wells Fargo business operation knowledge and contributing to the continuous improvement initiative for auto financing and services.- Responsible for creating new and updating existing Learning Path documents to be used by Wells Fargo for training and research purposes.- Participated in ‘Big Room Planning’ or portfolio planning.

Dallas/Fort Worth Area

- Responsible for creating and managing Work Orders/Change Orders for contingent staff and software/hardware purchases.- Responsible for managing project resource assignments, creating assignment extensions in the resource plan and extending all system accesses for project team members.- Conduct presentations to, and have common interaction with the.

Dallas/Fort Worth Area

- Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning for new client implementations and existing client application changes. - Conduct presentations to, and have common interaction with business process owners and operations management..

Dallas/Fort Worth Area

- Elicit business requirements from business process owners, SME’s, and CRM program stakeholders- Conduct presentations to, and have common interaction with business process owners and management. - Facilitate cross-functional team meetings to achieve project goals.- Create business requirement documents, user stories, and use cases based on discovery.

Fort Worth, TX

-Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning. -Manage Agile development projects based on Scrum methodology.-Conduct presentations to, and have common interaction with business process owners and executive management. -Maintain various.

Responsible for all aspects of the Vendor Management Program at SunTrust Banks, Inc. Manage the Human Resource and Information Technology vendor pools participating in the SunTrust Bank Vendor Management Program; including VMS training, contract management, vendor relationship management, vendor compliance management based on HR policies and procedures.

Responsible for all aspects of MATRIX MSP implementations, such as requirement gathering, solution design, documentation, client communication, VMS implementation, vendor training, and testing.Manage VMS implementation project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing multiple projects to closure.Create and.

Serve as Vendor Management System implementation lead for multiple Managed Services clients.Consult with clients regarding business workflows, process improvement and margin control, as well as training client and vendor users in the VMS.Provide system administration to the Peopleclick and Beeline VMS.Initiate engagements for the North American clients.

Serve as project lead on several collection incentives for out of state directory advertising clients. Also serve as main contact for all escalations or billing discrepancies.Contact 80 of 720 assigned advertising client accounts on a daily basis for account maintenance, billing reconciliation and payment processing.Manage accounts for 720 clients and.

Management Information Systems, General

Business Administration; General Business Administration