Akula Shiva Kumar
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Akula Shiva Kumar Email & Phone Number

Team Leader at Commonwealth Bank
Location: Bengaluru, Karnataka, India 5 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Commonwealth Bank
Role
Team Leader
Location
Bengaluru, Karnataka, India
Company size
46609 employees

Who is Akula Shiva Kumar? Overview

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Quick answer

Akula Shiva Kumar is listed as Team Leader at Commonwealth Bank, a company with 46609 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Akula Shiva Kumar.

Akula Shiva Kumar previously worked as Manager Knowledge Operations at Interface.ai at Interface.Ai and Manager at Kotak Mahindra Bank. Akula Shiva Kumar holds Master Of Business Administration - Mba, Finance, General, First Class from Jaya Prakash Narayan College Of Engineering.

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Email format at Commonwealth Bank

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Commonwealth Bank

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Profile bio

About Akula Shiva Kumar

Manage team performance of 26 conversational experience analysts and 3 team mentors.Forecasting and prediction of call flow on a monthly basis and scheduling the team roster.Goal setting for Individual conversational experience analyst and team mentors and reviewing them on quarterly basis.Monitoring the goals on a by-weekly and monthly basis through score card matrices and sharing the feedback to improve the performance of the teamTaking care of KPIForecasting the call flow and planning for hiring if required by conducting interviews and finalizing the candidatesSharing the monthly productivity analysis reports to respective stakeholders & CEOAnalyzing & giving suggestions to stake holders for process improvementsWorking on any adhoc requests if there are any client escalationsRecognizing the members who are performing well on a quarterly basis and appreciating themTeam rating discussion & finalization with the people on a yearly basis based on their performance.

Current workplace

Akula Shiva Kumar's current company

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Commonwealth Bank
Commonwealth Bank
Team Leader
Bengaluru, KA, IN
Website
commbank.com.au
Employees
46609
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5 roles

Akula Shiva Kumar work experience

A career timeline built from the work history available for this profile.

Manager Knowledge Operations At Interface.Ai

Current
Interface.Ai

Bengaluru, Karnataka, India

Mar 2021 - Present

Customer Service Team Lead

Standard Chartered Bank

Bengaluru, Karnataka, India

Worked in Banking Process for Ghana 🇬🇭, Worked as a Team Lead for Credit Card Divison and Banking Process

Aug 2011 - Jul 2018

Customer Service Officer

Icici Bank

Hyderabad, Telangana, India

worked as CSR in Credit card and Banking Process

Jul 2007 - Mar 2011
Team & coworkers

Colleagues at Commonwealth Bank

Other employees you can reach at commbank.com.au. View company contacts for 46609 employees →

MC Matthew Clark Matthew Clark Colleague at Commonwealth BankGreater Sydney Area, Australia View → JL Julius Leone Julius Leone Colleague at Commonwealth BankMoonee Ponds, Victoria, Australia, Australia View → VR Vicky Ronis Vicky Ronis Colleague at Commonwealth BankNew South Wales, Australia, Australia View → ND Narelle Durbin Narelle Durbin Colleague at Commonwealth BankGreater Perth Area, Australia View → UJ Urban Jillian Urban Jillian Colleague at Commonwealth BankGreater Melbourne Area, Australia View → TH Theresa Huttley Theresa Huttley Colleague at Commonwealth BankBrandy Creek, Queensland, Australia, Australia View → AA Alan Almeida Alan Almeida Colleague at Commonwealth BankCondell Park, New South Wales, Australia, Australia View → KB Kate Bodnar Kate Bodnar Colleague at Commonwealth BankGreater Sydney Area, Australia View → KD Karen De Costa Karen De Costa Colleague at Commonwealth BankSydney, New South Wales, Australia, Australia View → MB Margaret Beever Margaret Beever Colleague at Commonwealth BankGreater Melbourne Area, Australia View →
1 education record

Akula Shiva Kumar education

FAQ

Frequently asked questions about Akula Shiva Kumar

Quick answers generated from the profile data available on this page.

What company does Akula Shiva Kumar work for?

Akula Shiva Kumar works for Commonwealth Bank.

What is Akula Shiva Kumar's role at Commonwealth Bank?

Akula Shiva Kumar is listed as Team Leader at Commonwealth Bank.

Where is Akula Shiva Kumar based?

Akula Shiva Kumar is based in Bengaluru, Karnataka, India while working with Commonwealth Bank.

What companies has Akula Shiva Kumar worked for?

Akula Shiva Kumar has worked for Commonwealth Bank, Interface.Ai, Kotak Mahindra Bank, Standard Chartered Bank, and Icici Bank.

Who are Akula Shiva Kumar's colleagues at Commonwealth Bank?

Akula Shiva Kumar's colleagues at Commonwealth Bank include Matthew Clark, Julius Leone, Vicky Ronis, Narelle Durbin, and Urban Jillian.

How can I contact Akula Shiva Kumar?

You can use AeroLeads to view verified contact signals for Akula Shiva Kumar at Commonwealth Bank, including work email, phone, and LinkedIn data when available.

What schools did Akula Shiva Kumar attend?

Akula Shiva Kumar holds Master Of Business Administration - Mba, Finance, General, First Class from Jaya Prakash Narayan College Of Engineering.

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